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MFRGOLFGTI Posts: 4
4/8/13 3:21 P

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Hi, I reported a fault in sept 2012 and I've had no response since then. I have the iPad app but cannot save any favourites. I just downloaded the app again today and paid 2.49 (I think that's how much it was), but I stil can't save favourites and my favourites from the web app have not been carried into the iPad app. Can someone PLEASE look into this? I was hoping that as the app is now chargeable, it would actually work!

MFRGOLFGTI Posts: 4
1/7/13 6:06 P

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Just thought I'd post again about this. I first reported it in September but it hasn't been fixed yet and I havent heard anything back from the support desk for over 3 months. does this mean I will not be able to use the ipad app ever again?

MFRGOLFGTI Posts: 4
9/23/12 8:00 A

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Yes, I think it is more widespread. I sent an email to the support@sparkpeople.com helpdesk and they tested out the problem and were able to reproduce it on an ipad. They have reported the problem to their tech team but I don't know how long it will take them to fix it. I reported it on 7th Sept so that's a couple of weeks so far.

CLASSY76's Photo CLASSY76 SparkPoints: (31,442)
Fitness Minutes: (50,535)
Posts: 2,430
9/23/12 3:57 A

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My favorites disappeared from the app on my iPhone 3Gs but I thought it was a bug in the beta version I'm testing now. But it looks like it si more widespread.

Becky

"How does one become a butterfly? You must want to fly so much that you are willing to give up being a caterpillar."
- Trina Paulus

"I am not judged by the number of times I fail, but by the number of times I succeed; and the number of times I succeed is in direct proportion to the number of times I can fail and keep on trying." - Tom Hopkins


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MFRGOLFGTI Posts: 4
9/2/12 5:26 P

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Hi, all my favourites have disappeared from the iPad app and I can't add favourites either. I tried deleting the app and downloading it again but I still cannot add favourites. I have been using it without problem for a couple of weeks but today it just stopped working. Is this a known problem?

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