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CLAIRE_LEFT_SP's Photo CLAIRE_LEFT_SP Posts: 2,802
6/20/12 3:16 P

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Next step is to request help from SP. they have a specific place to do that. When you get there, open a new thread (in title, mention trouble with iPhone app) explain the problem (again!) and the steps you've taken so far. Good luck!

Click the "Community" tab above the "Message Boards" then "Site/Technical Support".

Claire
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Those who think they have no time for a healthy lifestyle will sooner or later will have to find time for illness.
DCARNEY2 Posts: 2
6/20/12 1:10 A

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I'm still having the same problem after trying those suggestions.

CLAIRE_LEFT_SP's Photo CLAIRE_LEFT_SP Posts: 2,802
6/15/12 5:51 P

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First, make sure you have the most current version of the software - the newest update allows off-line food tracking, which would make your error message old news, I would think. Then, I'd turn my phone completely off and on again.

If you are still having the problem, I recommend deleting the software, reboot phone again and then ownload the software again.

All these steps solve the majority of problems. If you are still getting an error message after doing them, then we have to kick it up to the tech team for review. Let us know whether we'll need to do that.

Claire
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Those who think they have no time for a healthy lifestyle will sooner or later will have to find time for illness.
CHEFSOPHIE's Photo CHEFSOPHIE Posts: 21,217
6/15/12 3:43 P

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Sorry. I don't know.

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DCARNEY2 Posts: 2
6/15/12 3:37 P

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I'm getting an error that says, "Unable to retrieve foods at this time." Any explanation?

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