Author: Sorting Last Post on Top ↓ Message:
OAKBANK24 Posts: 2
4/4/13 8:13 P

My SparkPage
Reply
It is working today. Thanks to whoever fixed this!

OAKBANK24 Posts: 2
4/3/13 7:57 P

My SparkPage
Reply
My ipad app comes up with an error message when I click the home page. The other buttons work. I get this message "an error has occurred. Please try request again".

Is there a fix for this?

KBMOMMA24 Posts: 146
3/19/13 12:51 P

My SparkPage
Send Private Message
Reply
I would also like an answer for this. I was having trouble so I had to reload it... And I paid for it because I have been using the app and figured if we were paying for improvements then whatever it's worth it ... BUT the app isn't working! I have had nothing but problems since downloading it and this team is the only link for support. :(

"even if you are on the right track, you'll get run over if you just sit there!"



 Pounds lost: 24.0 
 
0
18.75
37.5
56.25
75
SHERRYBETH84's Photo SHERRYBETH84 Posts: 51
3/15/13 2:09 P

My SparkPage
Send Private Message
Reply
I had the same problem... No Connection message, and freezing, on and off for the last month, so I uninstalled the app. When I went to re-install it it was now 3.99! I am SO offended! I have been using this app for years. The same reason.... I need it for travel and it worked great. Why did the charge go from free to 3.99?


Losing weight is hard, being fat is hard. Choose your hard.


 current weight: 191.0 
 
201
184.5
168
151.5
135
LEECHASSE's Photo LEECHASSE Posts: 1
2/27/13 3:12 P

Send Private Message
Reply
Same here. I paid for the application and can't even use it. Is someone going to fix this problem? Obviously this has been an issue for some time. emoticon

Thankyou for visiting my page,


Lee


 
201
184.5
168
151.5
135
FEMISLIM's Photo FEMISLIM Posts: 5,937
11/7/12 12:25 P

My SparkPage
Send Private Message
Reply
The "choose meal" link is still not working. Don't know what to do.

I sure will attain my goal!!

My FitBit link: www.fitbit.com/user/2438G5


 Pounds lost: 73.2 
 
0
23.25
46.5
69.75
93
FEMISLIM's Photo FEMISLIM Posts: 5,937
11/6/12 1:10 P

My SparkPage
Send Private Message
Reply
My App froze last Friday and I couldn't use it. I had to get another App for 3.99 and now I can't select meal when adding food. It only shows Breakfast as default. I can't edit the meals too. I have been going to the web to o that and it is o FRUSTRATING!!! I need to be able to use this App!!!!!

I sure will attain my goal!!

My FitBit link: www.fitbit.com/user/2438G5


 Pounds lost: 73.2 
 
0
23.25
46.5
69.75
93
JTWIGG Posts: 11
11/1/12 9:55 A

My SparkPage
Reply
Mine appears to now be working again. No explanation. Nothing has really changed on my iPad.

 current weight: 193.0 
 
287
252.75
218.5
184.25
150
SHELLYG2012 SparkPoints: (8,072)
Fitness Minutes: (3,557)
Posts: 140
10/22/12 8:57 P

My SparkPage
Send Private Message
Reply
Yep, it all seemed to fix up a couple of days after I first reported the issue here. But it's now come back again yesterday and no longer works :-(

JTWIGG Posts: 11
10/22/12 7:26 P

My SparkPage
Reply
Please add my name to the list of users who are experiencing the problem of the homepage not loading in the app. I definitely have an Internet connection or I wouldn't be able to post this message.

I have also tried uninstalling and re-installing the app and it still will not load the homepage

Edited by: JTWIGG at: 10/23/2012 (04:24)
 current weight: 193.0 
 
287
252.75
218.5
184.25
150
SHELLYG2012 SparkPoints: (8,072)
Fitness Minutes: (3,557)
Posts: 140
10/3/12 11:59 P

My SparkPage
Send Private Message
Reply
I'm having exactly the same issue. I definitely have internet access, as I am able to open any other website page, so that's not the issue. Very annoying as quite frequently ipad is the only way I can access the website due to travelling and not being at home, and therefore I can't log on with the coach on a daily basis as I would like to.

INSH8P's Photo INSH8P Posts: 1,346
7/20/11 11:07 P

My SparkPage
Send Private Message
Reply
For about 6 hours on Wed July 20, I had problems accessing both the iPad application as well as the sparkpeople.com website. And then, suddenly, the traffic became smoother, and I could do things on both the website as well as the app. Why? Who knows, but I'm glad that it got resolved.

Co-Leader, SparkTeam - Nova Scotians!
Co-Leader, SparkTeam - Violinists

Then sings my soul.


 September Minutes: 1,087
 
0
700
1400
2100
2800
INSH8P's Photo INSH8P Posts: 1,346
7/20/11 9:03 A

My SparkPage
Send Private Message
Reply
I am grateful to the posting contributors who write so clearly so that a newbie to the forum can fit right in. Thank you, iPhone app users!

I have the update to iPad app (July 18/ 2011), and I am experiencing the problem described by the first poster for this topic. Last night (Tues Jul 19),10.30 - 11.30 EDT, I had no problem using the app, including access to the Home page. This morning, 7.30 - 9.00 a.m. EDT, I get the error message described by JanisLovesPie - only a different flavor - "An error occured. Please try again". I, too, can use the nutrition and fitness trackers. I am using the same wifi connection that is allowing me to post to SparkPeople right now, so I know that the iPad access to WiFi is adequate.

Again, I am really enjoying my access to the SparkPeople community after an extended absence (years). Best wishes as continued resources go into the further development of the Apple apps, which I am enjoying tremendously.
emoticon
InSh8p

Co-Leader, SparkTeam - Nova Scotians!
Co-Leader, SparkTeam - Violinists

Then sings my soul.


 September Minutes: 1,087
 
0
700
1400
2100
2800
JANISLOVESPIE SparkPoints: (2,227)
Fitness Minutes: (981)
Posts: 2
4/24/11 1:10 A

My SparkPage
Send Private Message
Reply
I have the same problem with my iPad app. It only happens some of the time and seems to happen late at night - I thought it must be a syncing issue or something. It is a little after 1 am where I am, and is happening right now when I try to use the app's home page. I can use the nutrition and fitness trackers, but the home page just displays a continuous "loading" message.

Other times when this happened, the app was functioning just fine when I checked again in the morning.

 Pounds lost: 0.0 
 
0
4.25
8.5
12.75
17
SANDILUU Posts: 1
4/23/11 8:32 P

Send Private Message
Reply
The app works well on my iPhone but my iPad won't load the Home page. The iPad does let me input Food and Exercise & Weight. The Home page just keeps "Loading". Any ideas? I tried Deleting it & re-installing it. Still does it. Thanks! :-)

CLASSY76's Photo CLASSY76 SparkPoints: (30,973)
Fitness Minutes: (49,461)
Posts: 2,426
2/23/11 1:27 A

My SparkPage
Send Private Message
Reply
You need an Internet connection in order to use the app. So if you are getting an error message when the home page loads, it may be because you don't have an Internet connection. But if you can log your exercise and nutrition in the app, then the home page must be loading. You wouldn't be able to do anything if it didn't.

I have no problem entering an unlisted exercise in the app. I do it all the time since I wear a heart rate monitor when I exercise and manually enter the exercise so that I can enter the calorie count from my HRM.

I have had problems for months entering a new food. It allows me to enter the information but then when I hit save, it just takes me to my favorites list and the new food isn't there. This is definitely a bug that has needed to be fixed for months.

Becky

"How does one become a butterfly? You must want to fly so much that you are willing to give up being a caterpillar."
- Trina Paulus

"I am not judged by the number of times I fail, but by the number of times I succeed; and the number of times I succeed is in direct proportion to the number of times I can fail and keep on trying." - Tom Hopkins


 current weight: 284.4 
 
332
304
276
248
220
ALLI239 Posts: 1
2/21/11 2:19 P

Send Private Message
Reply
Trying to start up my app and it won't load my homepage. I can update exercise and nutrition but cannot add news foods or exercise. Please help!

Page: 1 of (1)  

Report Innappropriate Post

Other Spark iPhone/iPad Food & Fitness Application Users Bugs/problems with application Posts

Topics: Last Post:
GPS tracker disappeared 9/18/2013 1:10:36 PM
iPad app lacks several important features 10/9/2013 9:33:38 AM
Ipad to iPhone app. 3/30/2014 11:24:03 AM
Unable to Login to App 4/29/2014 9:25:38 PM
SP app and iOS 7 issue (SP app opens then closes) 10/13/2013 10:48:28 PM

Thread URL: http://www.sparkpeople.com/myspark/team_messageboard_thread.asp?board=8604x27806x40071335

Review our Community Guidelines