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FAIRPORT46's Photo FAIRPORT46 Posts: 66
7/20/09 6:57 P

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Hi All... finally got the info from EA Customer Service... what a joke...

anyway, I had to scan a picture of the receipt and also I took a picture of the torn leg belt... we will see. here is their reply to "my other Problems"

Hello,

I apologize for any inconvenience. It seems our previous mail didn't reach you. To initiate a replacement for Leg strap we will need the following information:

An attached image showing the damaged or defective item with a visible copy of your receipt for EA Sports Active for our records.
Full name:
Street address:
City:
State:
Zipcode:

Please be informed, game is particular about proper form and exercise technique, so the way the game registers certain movements may take a little getting used to. As a general rule, though, try to mimic your Virtual Trainer as closely as you can.

For exercises such as Running and Squatting, make sure the Nunchuck is in the leg strap pouch on the front of your thigh and is pointing down (C & Z buttons facing the ground) with the analog sick pointing out to the right.

For exercises similar to Bicep Curls, make sure the curve of the Nunchuck rests in the palm of your hand so that the analog stick points straight up.

*At the bottom of the curl, make sure that the Wii mote is parallel to the floor and that the buttons are facing up toward the ceiling. At the top of the curl, the mote should rotate so that the buttons now face the floor.

*The same goes for the Nunchuck when doing curls with your left arm -- the curved bottom portion of the Nunchuck should face downward at the bottom of the curl and upward at the top of the curl.

You can also visit below link to get general exercise tips for EA SPORTS Active
http://support.ea.com/cgi-bin/ea.cfg/php
/enduser/std_adp.php?p_faqid=22084

If you are still having issues getting the game to register your movements properly, try visiting the official EA Sports Active forums. These forums are a valuable community resource that allow you to easily connect with other players experiencing similar issues :- http://forum.ea.com/eaforum/categories/sho
w/146.page

Regarding your last query, it seems your data has got corrupted. Please try make new profile and check if you are facing the same problem.

Once we have that information we will be able to continue with the request. If you have any further questions regarding this issue, please let us know. Additional support can be found at our help site, http://support.ea.com.

Sincerely,

Kevin
EA Online Support.



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BLU_AMAZON Posts: 13
7/20/09 2:32 P

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Exactly! LOL

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MYGYPSYCAT's Photo MYGYPSYCAT Posts: 402
7/20/09 11:10 A

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Oh, I sooo agree with you BLU_AMAZON! I have tried to use the "shortening" piece to make the leg strap fit my thigh. I mean, really...if a person's thighs are THAT small, the person probably doesn't NEED the fitness program. emoticon I have gone to the EA Sports Active website and commented on the problems that I am having with the game. I would encourage others who are have problems to do the same. Perhaps the company will come out with some "fixes" for the program (such as an extension for the leg strap or a larger leg strap and a stronger exercise band). I am sure that the company would love to make more money by selling the fixes.

Edited by: MYGYPSYCAT at: 7/20/2009 (11:26)
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BLU_AMAZON Posts: 13
7/20/09 10:25 A

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It registers my squats, but it does not register running, high kicks or back kicks.

Also, lets be honest. It pisses me off that the leg strap is made for someone who is doesn't have thunder thighs. It doesn't matter how much I weigh, my problem will be that I have thick muscular thighs, (with or without the fat), and the strap is too small. I love the way they provide the extra strap to tighten it, but make no mention for those of us who need to extend it.

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FAIRPORT46's Photo FAIRPORT46 Posts: 66
7/16/09 2:09 A

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Hi All, yes, I am still having the problem... with the squats and also now with the resistance band.. when I put it above my head.. also my leg strap.. behind is now ripping... 2 places... have only been using if for about a month. I just e-mailed EA customer service with the 3 problems... will let you know what they say...

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MYGYPSYCAT's Photo MYGYPSYCAT Posts: 402
7/15/09 11:22 P

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I hate those squats!! Practically had to sit on the floor to get them to register.

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CAROL0NYX's Photo CAROL0NYX Posts: 608
7/15/09 10:12 P

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Thanks, you've given me a couple of ideas to check for next time! :)

Carol

-- Treasurer of TOPS #OH341, Westerville
aka Mistress Motivation


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SHINAKO's Photo SHINAKO SparkPoints: (44,184)
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7/15/09 9:57 P

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I've had this problem once, the very first time I tried the game. I had to sit in a chair and up again to trick it to work for me.

I don't very far down, I squat down to the burn zone for my thighs, and lean forward, usually with my hands on my knees as I go lower- but only go as low as you feel comfortable with! Also, I noticed that if I'm wearing clothes OVER the leg strap (I love exercising in loose shorts), the sensor sometimes has a hard time reading it.

As a tangent thought, make sure the sensor can "see" the nunchuck from where it's located when you squat, if there's a lip of a table in the way, that could be doing it, too, and it's unable to "see" the nunchuck until the nunchuck's at an angle to hit it (this is all theory- I hate how finnicky the sensor can be.)

I'm sure you've made sure, but as a reminder- make sure that no matter where the leg strap is on your leg, the nunchuck's always in the position it's supposed to be. I've had situations while I was running, and it got shifted or slipped out so the game would "yell" at me.

Until you can get it figured out, may I suggest just removing it from your workouts and replacing it with something like inline skating (it's more forgiving) in the meantime?

Edited by: SHINAKO at: 7/15/2009 (21:58)
"A journey of a thousand miles must begin with a single step." - Chinese Proverb
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CAROL0NYX's Photo CAROL0NYX Posts: 608
7/15/09 8:42 P

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Has anyone else had a problem on EA SportsActive that no matter where I put the leg strap on my leg, the game only registers me doing a squat when I go all the way down to where my thighs hit my calves and my knees are past my toes (which is completely bad form)!

If I do the squats in proper form, the game says I am not going down all the way. This is quite frustrating and really hurting this games creditability for me. I've moved the strap around different places on my leg, but it really doesn't seem to help.

Anyone have this problem, and better still... find out what you were doing wrong and can fill me in on how to get this right?

I don't seem to have too much problem with any of the other games, except those that involve the squats (squats, inline-skating jumping).

Carol

-- Treasurer of TOPS #OH341, Westerville
aka Mistress Motivation


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