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PAISHAR2's Photo PAISHAR2 SparkPoints: (81,233)
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3/27/10 9:13 P

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ALL THE STUFF I HAVE ORDERED HAS CAME THROUGH AND I HAVE NOT HAD ANY PROBLEMS!!!!!!

SHARON

RD03875's Photo RD03875 SparkPoints: (217,479)
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3/25/10 1:15 P

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Glad you got through and got your order.

Robin from New Hampshire

Co-Leader NY Yankees Fans: www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=1023




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ENUFALRDY's Photo ENUFALRDY Posts: 1,993
3/25/10 12:20 P

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I am glad to hear it is resolved, sorry you went through so much grief.

~Michelle

Holiday 5K Run CC course at Pioneer's Park 12/6/09 39:25 (cold and windy)

"Only those who risk going to far can possibly find out how far one can go."
- T.S. Eliot

ďDonít let what you canít do interfere with what you can do.Ē Anonymous


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ANGELLEE94's Photo ANGELLEE94 SparkPoints: (56,856)
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3/25/10 12:06 P

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Okay, update. I finally got in touch with Shumsky to find out what was going with the order. Half of it was actually delivered yesterday, while the other half was missing but is now on it's way, with no additional shipping charges. So, it's finally resolved but it seemed like a giant hassle for a tiny order. Thanks for the helpful hints.

Angel

"Other people's opinions of me are none of my business."


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RD03875's Photo RD03875 SparkPoints: (217,479)
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3/25/10 11:39 A

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I've ordered several times and I have contacted customer service at Shumsky many times and they got back in touch with me very quickly.

Robin from New Hampshire

Co-Leader NY Yankees Fans: www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=1023




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FAIRYGHOST's Photo FAIRYGHOST Posts: 230
3/23/10 3:06 P

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Very strange. I've placed several orders and never had less than excellent customer service.

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ANGELLEE94's Photo ANGELLEE94 SparkPoints: (56,856)
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3/23/10 3:00 P

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I have emailed and called twice. It's a bit silly, really.

Angel

"Other people's opinions of me are none of my business."


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ENUFALRDY's Photo ENUFALRDY Posts: 1,993
3/23/10 2:47 P

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I know you said you have called them but have you tried contacting customer service or sending them an email. I am not sure if the order line is the same number as customer service.
www.sparkpeoplestore.com/content.cfm
?u
id=21276


Good luck!

~Michelle

Holiday 5K Run CC course at Pioneer's Park 12/6/09 39:25 (cold and windy)

"Only those who risk going to far can possibly find out how far one can go."
- T.S. Eliot

ďDonít let what you canít do interfere with what you can do.Ē Anonymous


 Pounds lost: 2.0 
 
0
13.25
26.5
39.75
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ANGELLEE94's Photo ANGELLEE94 SparkPoints: (56,856)
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3/23/10 2:43 P

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Okay, well fingers crossed that this is all just a freak incident. My cat just popped my other Swiss ball and I really need to one I ordered, as well as the DVDs. Wish me luck! :)

Angel

"Other people's opinions of me are none of my business."


 current weight: 286.6 
 
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ENUFALRDY's Photo ENUFALRDY Posts: 1,993
3/23/10 2:38 P

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I have placed 2 separate orders myself, both times were excellent service and quick delivery. One item was even on back order and it came quicker than I expected.

~Michelle

Holiday 5K Run CC course at Pioneer's Park 12/6/09 39:25 (cold and windy)

"Only those who risk going to far can possibly find out how far one can go."
- T.S. Eliot

ďDonít let what you canít do interfere with what you can do.Ē Anonymous


 Pounds lost: 2.0 
 
0
13.25
26.5
39.75
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DKRETSCH01's Photo DKRETSCH01 SparkPoints: (67,429)
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3/23/10 2:06 P

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Not at all! I've ordered 3 different times and each time was excellent customer service!

Dawn


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ANGELLEE94's Photo ANGELLEE94 SparkPoints: (56,856)
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3/23/10 1:40 P

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I have had a tremendous amount of difficulty placing an order through the website AND over the phone. I had to call back to resubmit the order when it was "misplaced" after the first phone order (following the multiple failed web orders.) I still have not received any confirmation information and the charge to my card does not reflect the merchandise I ordered, nor have I received the product or tracking info yet. Has anyone had these problems, or is this an isolated incident?

Angel

"Other people's opinions of me are none of my business."


 current weight: 286.6 
 
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