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MARTHAJOY's Photo MARTHAJOY Posts: 913
3/20/08 12:52 A

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Thanks to everyone who has commented on problems with restaurants. It's great to feel so supported, not to feel so alone!

 
DOTSLADY's Photo DOTSLADY Posts: 10,024
3/17/08 8:02 P

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Hey Ruth! Would ya mind posting that great Italian restaurant info in the New Mexico thread in the Local Food and Resources section? I might be driving through next month too .... hmmm.

KNOWLEDGE = POWER. BODY = TEMPLE. FOOD = MEDICINE. PREVENTION IS THE CURE. YOU ARE WHAT YOU ABSORB!
One person's food is another person's poison.
__________
Celiac Disease: An autoimmune reaction from eating gluten grains: wheat, rye, barley and contaminated oats=nutrient deficiency=cancer. Have 1 of 300 symptoms? bit.ly/cdsymptoms
CD stories: bit.ly/cdstories
Nutrition/Cancer: bit.ly/Quillinnutrition


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KTCHNOFDNGR SparkPoints: (0)
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3/17/08 2:45 P

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My husband and I eat at texas roadhouse regularly, but because of fears with marinated chicken, I usually stick with their steaks, which are NOT marinated. I have only had problems once with them picking off the croutons after the fact(we complained), and the local one is really good about being understanding. However, because neither DH or I like the long wait, we try to go when they aren't as busy, and that seems to help with the quality of service. Unfortunately, there are a lot of bubble-heads that work at restaurants--I have been told that the bread is ok, since they only serve white bread! In truth, I wish that more restaurants were better about GF, but I have had good experience with Chili's and other chain restaurants if I e-mail them and ask them what is GF. Applebee's, however, is NOT one of them.... I only wish that people were more understanding about our allergies! (PS--if you ever go to Albuquerque,NM, there is a WONDERFUL italian restaurant named Paisano's where you can get any of their pasta dishes GF, as well as all of their soups and GF garlic bread!!! We live 4 hours away, and I usually beg to go there for my birthday and anniversary every year....)

My two cents anyway.

Ruth

Ruth



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MONTANAHIPPY's Photo MONTANAHIPPY Posts: 100
3/17/08 10:53 A

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Hey Walksfar,
Maybe its because we're in different towns and different states. When we had our wedding catered by them, we met with the chef a couple of times prior to plan the meal and he was very careful to go through ingredient lists with me. That's how I came across the GF menu they USED to offer. He also told me to stay away from seasonings and the butter, it's not real. I'm glad you've had good experiences, enjoy it since you can! :) I did actually get nasty with a waitress there one time, right after I was diagnosed. I asked her to not put crutons on the salad, and pointed out what my problem was so she could relay the message. I got crutons on my salad and when I asked for a new one, she walked back aways and took the crutons off and brought it back. I explained to her I'd be her boss and she would not like me if she did not serve me correctly. All I got was attitude from her so I spoke to the manager when we left. I don't like to get mean, but why should we suffer, it's not our fault we're "difficult" customers! I guess I should have seen it as a sign of what was to lie ahead. At least I've got the Outback and the Mustard Seed! :)

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MARTHAJOY's Photo MARTHAJOY Posts: 913
3/16/08 10:57 P

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I am SO tired of restaurants promising that food is gluten free and then it's not and I'm sick all night! We have one Chinese restaurant(local only) that is very careful and I trust them. Otherwise...So we cook at home most of the time and if we travel, I bring along pop-top cans of tuna in water, my rice cakes or my special breads, etc.
Wish this disease would just go away!

 
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WALKSFAR's Photo WALKSFAR SparkPoints: (71,420)
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3/16/08 8:46 P

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I eat a Texas Roadhouse regularly. I have never had a reaction. I eat the barbecue chicken (ask for the barbecue on the side and don't eat it because it probably does have gluten in it). I have the steamed vegetables with that, and the house salad with no crutons or bacon bits, dressing on the side.

I've also had their grilled chicken salad and haven't had any problems.

I go to a lot of different restaurants and as long as I get the meat without a sauce, the vegetables steamed without any kind of sauce, and salad with no crutons I have never encountered any problems.

Walksfar

Being a Christian isn't about religion. It's about a relationship with the One who made us. I'm so thankful to be one of His.

I can do all things through Christ who strengthens me. Philippians 4:13

Do not ask the Lord to guide your footstep, unless you are willing to move your feet.

God grant me the serenity to accept those I cannot change, to change the one I can,
and the wisdom to know itís me.


books.txtriker.org


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MONTANAHIPPY's Photo MONTANAHIPPY Posts: 100
3/16/08 7:45 P

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I love your quote, big wallets is right! I LOVE the Outback Steakhouse in our town, they are wonderful. I always visit with the manager when we go, she's great. I also have found that an extra thanks to the waitress and a message sent to the kitchen plus a bigger than usual (but not extravagant) tip always helps. What's PFChangs? I'm guessing its something we won't see here in Montana anytime soon. Progressive and popular restaurants, stores, etc. don't usually make it up our way! :) I guess sticking to home cooked meals and get togethers at friends houses will have to be our dinner choices! But, it's cheaper, safer and many times tastier than eating out. Plus, at home we have a never ending supply of fresh, homegrown beef that we can cook to our tastes, no sending it back to the kitchen! Thanks for the support and the laugh, I'll share your quote with my support group, they'll all love it!

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FORAFITME's Photo FORAFITME Posts: 660
3/16/08 7:44 P

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Bravo for your whole party leaving!!!

I was visiting SLC, UT and a GF friend told me Wingers (I think) had a GF menu and that she had eaten at this particular one. As we were seated we were served water and I think popcorn. We had at least eight in our party. I mentioned to the server we wanted the GF menu. He didn't know what it was so went to ask the cooks; they told the server they could not be sure not to contaminate the food. When I was told, the whole group got up and walked out. As we left they tried to stop us and say they could try to make something. My reply was simple "If your cooks don't know what they're cooking I can not risk my children's health." This was a year and a half ago and I guess they have a GF menu.

I was in Outback in North Kansas City, MO. When I asked for a GF menu the manager scrambled to get one for me and gave me an out-dated computer print-out. They same menu descriptions from the new menus were called different things. There were items obviously glutinous (with a breading) that were listed as GF.

I am always careful to tell the wait person and usually the manager of our situation.

I also ate at Olive Garden a couple of years back; talked to the manager and was assured the menu item ordered would be just fine if I substituted grilled chicken instead of the lightly breaded. (the wait person had already said the breaded was GF - should have been a clue) My daughter got very sick I can only guess the sauce was not GF or the salad was contaminated.

Now we mostly eat in places we know; if not we call ahead. In one restaurant we were so well know by several of the wait staff. We always order the same items with the GF monologue before we order. That time we had a really bad meal and they comp'd the whole meal and gave me $60 in gift certificates for the problems.(our meal wasn't 60 dollars)

It's good to speak up and be known if you frequent a place.

Edited by: FORAFITME at: 3/16/2008 (19:45)
In the Service of the King.


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DOTSLADY's Photo DOTSLADY Posts: 10,024
3/16/08 6:56 P

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I haven't gone to TX Roadhouse, even Outback. But that WOULD be discouraging esp with limited options in town. I'm behind you on your decision - it's a balancing act with our needs and theirs, I guess. What's important is that you wrote the company about your experience. I always wonder what happens to our notes; what comes of it. The more we write, maybe the more they'll consider copying PFChangs (who gets a lot of my business) - guess you have to bring up that PF's has a separate prep area. That is SO flippin' progressive!

I also write to any company who meets my needs in a positive and professional way. Who wouldn't want to know good news once in a while?!

Anyway, i had my first neg. experience with a manager over the phone because of my first glutening. I called the next day (should have called that day) and wanted to figure out what it was - would have liked talking to the chef, but the mgr was like reading from a teleprompter or something and got defensive telling me that they clearly state that cross-contamination CAN happen, blah blah. He was no help. I used to really enjoy that place and am not going back in any hurry. In fact ... I never wrote headquarters! oops!

I say keep writing. The letter you write is for 20 others (or more). . . you know what I mean.

I'm glad you were able to make a good eve. out of it.

emoticon speak loudly and carry a big wallet!

KNOWLEDGE = POWER. BODY = TEMPLE. FOOD = MEDICINE. PREVENTION IS THE CURE. YOU ARE WHAT YOU ABSORB!
One person's food is another person's poison.
__________
Celiac Disease: An autoimmune reaction from eating gluten grains: wheat, rye, barley and contaminated oats=nutrient deficiency=cancer. Have 1 of 300 symptoms? bit.ly/cdsymptoms
CD stories: bit.ly/cdstories
Nutrition/Cancer: bit.ly/Quillinnutrition


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SLHALSTEAD's Photo SLHALSTEAD SparkPoints: (4,345)
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3/16/08 6:31 P

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We encountered something similar locally and it is upsetting. Now, we have Outback, Wendy's, and a pizza place that does GF crusts. If we want to drive 45 min, we can get to Bonefish Grill or Austin Grill. Not a whole lot of choices. But, since you brought up Outback - beware. Outback has changed their sweet potato offering. They no longer offer baked, but instead a very tasty whipped individual casserole. It is lovely. However, watch for the locals who add toppings that aren't on the national menu. My husband ordered it and thankfully, before he could inhale it, I noticed that the server had added a crunchy topping of oats, brown sugar and cornflakes. Outback is great as always and remade his sweet potato dish without the crunchy topping, but watch out. The topping was ground pretty fine.

SHalstead

*Without you I have no business in the kitchen - because I love Pampered Chef.


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MONTANAHIPPY's Photo MONTANAHIPPY Posts: 100
3/16/08 6:13 P

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Friday night, my husband and I and our best friends went out for dinner at the Texas Roadhouse. We've always enjoyed going there since they provide a GF menu printed off their computer if you ask. In fact almost two years ago, they catered our wedding. However, I asked for a new GF menu since its been a while since I've had one and was informed that they no longer offer such a menu. They also could not guarantee that my meal would be safe. I understand that they were extremely busy that night (all weekend nights are there), but having always been served quality, safe food there before I didn't think I was imposing on them. Our friends and my husband immediately got up and refused to eat there if I couldn't. We went to a chinese grill instead that we all love and carries GF meals. The evening wasn't totally ruined, but I'm mad! I got on line yesterday, looked up the restaurant and sent an email explaining how unhappy and disappointed I was in their decision. I also immediately emailed my local GF support group and alerted them. We live in Montana. There are not a lot of options for us. For one of the few place in town to stop serving GF is a big blow to us. Luckily, we have an Outback that is FABULOUS and is well versed in how to cook and serve EVERYONE! I just wanted to give you all a heads up in case you have a TX Roadhouse in your town. Also, one question to all of you, has this ever happened to anyone else with any kind of restaurant? How did you handle it? SHould I just let it go? Just like everyone else, I've got a lot going on, but this is a big step backwards and needs to be rectified! Thanks for listening to me grumble!

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