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PAMELABENSON SparkPoints: (22,861)
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12/5/12 10:02 A

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But it's always a secret where they are, or they don't remember or they're not sure or they already left so they can't check the nearest intersection street sign.

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BARCLE's Photo BARCLE SparkPoints: (166,188)
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12/5/12 2:52 A

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Hi all, I'm in training in New Zealand. I'm guessing from what some of you have said that you're call takers which is what I'm training for - we're call communications - and for us our dispatchers are the ones who take our jobs and are in radio communication with the police dispatching them to the jobs.

I listened in to a communicator today (I'm going live in a week or so - yikes!!!) and SOME people!!! talk about trying to extract information! *shakes head* You need/want Police to attend yes? Ummm, so tell us where you are???

Smile .... it makes people wonder what you're up to ;-)

The fourth glass of wine is always a good idea before you do it and a really bad idea afterward! ;-)

It is far easier to MAKE time to exercise than it is to FIND time to exercise. You want results???? MAKE it happen.


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GRAMSROC Posts: 930
9/23/12 5:56 P

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The newer officers are somewhat better with dispatch I remember when a female voice telling them where to go was a major affront.

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PAMELABENSON SparkPoints: (22,861)
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9/20/12 12:29 P

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Our deputies don't get put in dispatch anymore when they are on light duty, they work in civil, or warrants or Admin. Dispatch is too technical for them now, the CAD is too technical for them unless they are out of the car for 6 months. It does help that the new guys sit in dispatch 4 hours during their training so they all see what we do and how complicated it is now compared to 20 years ago. Sometimes they even ask us how their computers work! I think remembering we are all on the same team helps though, we are all working together to catch the bad guys or help those who need us. Anything that reduces your stress helps you to eat better too.

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GRAMSROC Posts: 930
6/1/11 7:51 P

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I wish I could have said that to some of the callers I had over the years, sometimes it felt like pulling teeth just to get a few facts out of them.

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EBEAMS's Photo EBEAMS SparkPoints: (41,144)
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5/27/11 11:10 P

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My favorite officer quote of all times from an officer who was on light duty taking phone calls was "Just give me the Reader's Digest condensed version of what happened" .... I still laugh about that regularly and it was years ago!

~ No matter how slow you run, you are lapping everyone still sitting on the couch!


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EBEAMS's Photo EBEAMS SparkPoints: (41,144)
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5/27/11 11:08 P

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I think cops are the same all over the place. I try to remember that they have their job (and perspective) and I've got mine. I know for sure I don't want to do their job and I am assured regularly that they really don't want to do mine! LOL ... maybe someday we are going to be considered real "PROFESSIONALS" with a "career" ... if not, I'll keep doing this until I can't do it anymore cuz I love the buzz and excitment of a good fire, a hot pursuit or catching the bad guy. That makes me a happy dispatcher! emoticon

~ No matter how slow you run, you are lapping everyone still sitting on the couch!


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GRAMSROC Posts: 930
5/24/11 8:35 P

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You are definitely right because our officers on light duty only worked the police radio and did not answer phone calls nor dispatch fire and ambulance let alone try to work the administration channel where we did the wants checks and registrations and stuff like that. I guess I can see why they really were not that impressed with what we did. never the less they would go back out in the cars and think they were suddenly dispatch experts.

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EBEAMS's Photo EBEAMS SparkPoints: (41,144)
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5/19/11 10:52 P

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I'll have to chime in with the fact that I believe it is called "soft" or "light" duty because officers who assigned to Dispatch when injured are not required to do the same job as a dispatcher. Ours can't do hardly any of the extensive paperwork we do, they usually don't dispatch fire/medical calls and they usually don't handle 911 calls or police primary during really heavy traffic times. So, they are assigned to Dispatch but do not do the same job we do. I try to be understanding but truly my jaw drops when I hear them process some calls for service! I know FOR A FACT I'd get reprimanded if I said some of the things I hear the officers tell the citizens!

~ No matter how slow you run, you are lapping everyone still sitting on the couch!


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DISP715's Photo DISP715 Posts: 819
5/18/11 10:52 A

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Grams, I think the problem is that why when an Officer is on light duty they put them in Dispatch??? There is nothing "light" or "easy" about our job. I have found that Officer will often say "wow, I didn't realize how much this sucks!". The thing I have also found that Officers are shocked at how much abuse we take from the public. For every one call we send them on, we probably have dealt with 10 others, mostly angry, frustrated and annoyed public that wants to take it out on us.

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GRAMSROC Posts: 930
5/16/11 8:45 P

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The ones that got to me were the officers who were on "soft" duty and had to work in dispatch for a week or two and then would go out in the car and think they knew our jobs better than we did.

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EBEAMS's Photo EBEAMS SparkPoints: (41,144)
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5/15/11 10:20 P

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Oh my goodness ... I'd be setting my own mouse traps! Our dispatch center is plagued with an ant infestation every year! It drives me insane to watch them come up through the computer floor, mill around and disappear to where ever they go back to! There are little ant traps under our consoles, in the kitchen and bathroom! Me? I'm thinking exterminator but what do I know? It will be interesting to see what the new building brings with it. We'll be on the third floor so I'm thinking ants might not be an issue ... Not sure if we've ever had a mouse problem! Good luck with Rocky, Rosie and the kids ... As long as you keep exercising, they will think you are crazy and steer clear of you!

~ No matter how slow you run, you are lapping everyone still sitting on the couch!


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DISP715's Photo DISP715 Posts: 819
5/12/11 3:33 P

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Ok, so here's a new one. I work in a very small dispatch center. Work alone at night. The other night, I heard a noise, looked up and this mouse is staring at me! WTH! Get the hell out! Named him Rocky. Have also spotted his wife Rosie. I'm thinking that their 12 children are somewhere. They have already chewed through the wires of the evidence room camera, which has been down for 5 weeks now! Admin isn't concerned. BIG mistake. Those little critters are vicious!

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EBEAMS's Photo EBEAMS SparkPoints: (41,144)
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4/3/11 7:35 P

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I love your attitude! emoticon And you are right. I know for sure that I wouldn't be able to keep on keeping without the support of my dispatcher friends and the Lord ... and you are so right about police and firefighters! They always make me chuckle when they assume the only thing I am doing is standing at my console breathlessly waiting for whatever comes out of their mouths ... LOL .... I do love my job! It's just those rare days at this point that make me want to pull my hair out! emoticon

~ No matter how slow you run, you are lapping everyone still sitting on the couch!


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VERDIEMAE's Photo VERDIEMAE SparkPoints: (7,862)
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4/2/11 10:16 A

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Unless they have done the job , they will not understand. Even the police and firefighters think we do nothing even though they ask us over the radio to do 10 things at once as if we have 2 heads and 6 sets of hands. Those who have actually come in and sat down with us usually say there is no way I would do what you do. We talk to drunks who are fighting over the last bottle of beer in the refrigerator or a pack of cigarettes their wife/husband/ friend took, we talk to people who just drove by a wreck and are mad those folks have the audacity to block "their" road and in the very next minute we are talking to a mother whose baby has stopped breathing in her arms or a man who just woke up to discover the love of his life, his wife of 50 or so years is dead beside him..... No one can understand us but each other and God...and that is okay.... that is pretty good company in my book. Y

VerdieMae aka Yvonne


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EBEAMS's Photo EBEAMS SparkPoints: (41,144)
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3/13/11 4:11 P

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Cuz it is a job we love ... a job we hate ... and we're good at it, which is not something a lot of people can say. I don't hold grudges so I'm over it but it just makes me laugh that if you show you are stressed out, you should quit ... if you don't show you are stressed out, you are burned out or don't do anything ... LOL ... People are so funny!

~ No matter how slow you run, you are lapping everyone still sitting on the couch!


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DISP715's Photo DISP715 Posts: 819
3/12/11 9:40 A

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It is hard for others to understand. My husband can't understand why I have to sleep during the day when I work nights! Like I'm resting all night! Look, most people don't understand what we do. That's Ok. I don't understand my husbands work either. (He builds acoustic guitars, how hard can that be! HAHA). Chin up girlfriend, we don't do this for the glory! Or the money! Or the recognition, or the.................umm why do we do this?

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EBEAMS's Photo EBEAMS SparkPoints: (41,144)
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3/9/11 10:43 P

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How do you react when someone in the extended family (or your spouse) gives you that "yeah, it must be pretty tough to sit in a chair and just answer the phone all day" thing? Getting angry doesn't solve anything but neither does stewing about it! Wondering how other weathered veterans have survived this issue without doing something drastic!

~ No matter how slow you run, you are lapping everyone still sitting on the couch!


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