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CAROLFAITHWALKR's Photo CAROLFAITHWALKR Posts: 15,644
1/2/11 7:14 P

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Thanks everyone. My computer's registry files and Windows SYS files were damaged (I believe) by the trojans & malware. Spybot found 19, Malwarebytes found 409, and I am now unable to get to Safe Mode.

I will use this as a learning experience. Hopefully I won't have to wipe everything and start over, which is what they typically want to do if you take it to Best Buy etc.

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LONG35 Posts: 10,325
1/2/11 5:49 P

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I've been using Norton Virus and Firewall programs for years, and I never get viruses. It scans everything that tries to come in, and refuses entry to anything that is dangerous. It tells you it has refused entry and you can check to find out what it was, and in some instances whether to accept it, quarantine it, or delete it. Yes, you have to pay for them, but having the computer analyzed and repaired is much more expensive than a good virus program and firewall.

VALI_T's Photo VALI_T SparkPoints: (97,731)
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1/1/11 7:24 P

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I had a feeling that I had given you the wrong name for the spyware program that finally got this problem off of our computer, and today I finally figured out which one I really meant to tell you about. (Oops!)

SpyBot is not the program that saved our computer, though it's a good free program. STOPZilla is the program that I purchased which got the infection off of our computer. I honestely can't remember what company sells it but if you're still having the same problem with your computer you should google it and think about going ahead and paying for it. I tried every single free program I could think of before I paid for STOPZilla and none of them worked with this particular problem, which is why I had to go ahead and pay for this program.

Anyway, good luck. I hope that by now this is all a moot point. emoticon


(After I posted this message I saw that today STOPZilla is being advertised at the top of the page. The ad says that you can scan your computer for free, but what it fails to tell you is that if STOPZilla finds something you have to pay for the program in order to be able to delete what you found. It's well worth the money because it's an extremely effective program.)

Edited by: VALI_T at: 1/1/2011 (19:26)
There was much rejoicing!


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VALI_T's Photo VALI_T SparkPoints: (97,731)
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12/28/10 7:22 P

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I hope that by now you've been able to get rid of this crap on your computer. If not, I just want to say that you should try all of the free things first. Spybot cost me a little bit of money, but it did do the trick. I wasn't able to find any free programs that were able to fix the problem that we had on our computer, but I hope that you'll be able to find a free solution for yours. Please let us know how it all turns out.

There was much rejoicing!


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CAROLFAITHWALKR's Photo CAROLFAITHWALKR Posts: 15,644
12/28/10 12:03 A

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Thank God for SparkFriends, I received many answers and instructions, I'll boot in Safe Mode, run Spybot, then download and run 3 more free programs. I'll let everyone know how it turns out!

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DARK_CINDERELLA's Photo DARK_CINDERELLA Posts: 732
12/27/10 8:48 A

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www.microsoft.com/security

Download Microsoft Security Essentials and run it. It's free, and has some of the highest ratings for antivirus software. Also, when starting up the computer, start it in safe mode instead of normal. It makes it easier for the antivirus to do its thing. ;)

Success is not the result of spontaneous combustion. You must first set yourself on fire!


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VALI_T's Photo VALI_T SparkPoints: (97,731)
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12/26/10 4:46 P

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We have encountered these things a few times in the last couple of years and they're really irritating. The one thing to be sure NOT to do is to buy the fake spyware application these popups on your computer screen will tell you that you need to buy. That would only lead to more heartbreak. I've never done it myself, but I've read about it and how many additional problems it will cause for you.

Here is the way that I finally got rid of this garbage the last time my dear husband brought it to our computer...First I figured out the name of the infection that I was dealing with. I don't know whether I got the name from one of my spyware programs that couldn't clear it, or just how I got it, but once I knew the name of the infection I did a Google search (I'm sure that a Bing search would do just as well) for the name of the infection. I did that search from a computer that was not infeced. (In this case, my computer at work.) I came up with a number of pages telling me how to get rid of this computer infection. Some of the pages told me exactly how to manually rid my computer of this infection, and one of them directed me to a program called SpyBot. I don't know what company makes an sells that program, but it's an incredibly good anti-spyware program. Google it.

I don't think that the free SpyBot scan will allow you to remove anything from your computer. In the end I had to purchase the program, which probably cost me $30 or $40, but it was worth it. I purchased it from my work computer and put the installer on a flash drive, which I used at home to install the program and scan my computer. One scan with SpyBot was all it took to fix our computer problem. SpyBot can be programmed to run every day. Full SpyBot scans take a loooong time and your computer is very slow while they're running, but they are effective and will allow you to delete all kinds of garbage from your computer.

So anyway, good luck dealing with this problem on your computer. Once you've gotten rid of this infection, get a good firewall if you don't already have one. I would recommend Zone Alarm, but there are others out there that work pretty well. And get yourself a good anti virus program that you can set to scan your computer every day. It will be well worth the cost of those programs if they keep you from getting this kind of infection on your computer again.

There was much rejoicing!


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HCARTZ1964's Photo HCARTZ1964 Posts: 812
12/26/10 11:17 A

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I am praying for a successful and quick resolve for you!!

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GRANDCRACKER's Photo GRANDCRACKER SparkPoints: (21,092)
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12/26/10 2:14 A

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good luck with your conputor.mine works when it wants to. but thats what i get for buying a used one


i hope everyone had a nice christmas emoticon emoticon



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RIPPEDPAUL1's Photo RIPPEDPAUL1 SparkPoints: (114,419)
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12/26/10 1:23 A

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good luck getting rid of the virus and check with your internet provider, many offer a free anti virus

4 Noble Truths

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CAROLFAITHWALKR's Photo CAROLFAITHWALKR Posts: 15,644
12/25/10 7:19 P

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I won't be online much til I get it fixed.

I clicked on a free movie of Miracle on 34th Street last night, but I must have been out of it because I wasn't cautious like I usually am; I clicked indiscriminately and I failed to use a source I was familiar with - it wasn't hulu, it wasn't fancast, etc. We live and we learn. Betcha I'll never do that again.

The trojan doesn't let me use the internet. Except for phishing purposes. No thank you.

I guess they're thinking & hoping if you're stupid enough to click on an unknown site, you're stupid enough to give up your banking info (to buy their faux virus protection pkg, to buy porn, etc.)

It auto-loaded 3 different porn sites and a viagra site; one of them asked me if I wanted to see Hot Gay Men. Or girls. Ummm, gee, let me think about this for a nonsecond. NO.

Not my normal Christmas experience, let me tell you.

So far I keep running Spybot and it keeps finding and fixing it, but the trojan still hijacks it from another buried location upon restart, and so far Spybot is not removing the stealth trojan location. Even tho I keep trying. On restart the faux AntiMalware window pops back up. I love computers but I'm not a computer nerd. So if any of you have free fixes PLEASE SparkMail them to me and send me the link!!!!!!!! I hope this doesn't cost me big bucks because I can't afford it.

So I am writing this from a friend's house I drove an hour to get to (can't do that every day).

So I won't be on the internet, nor email, nor SP, until it gets fixed. There's an hour limit of internet time at the library. When it's open. Sigh.

So Merry Christmas but I won't be visiting your pages much - and I wasn't able to leave ANY of the Christmas Greetings last night and today that I had planned on giving to my SparkFriends.

New team members: sorry and I sure hope you understand. I'll get to you asap.

On a positive note, had a lovely candlelight service at church last night. The devil tried to besmirch Christmas but I'm in the world, not of it, and I am overcoming evil with good.

emoticon Merry emoticon Christmas emoticon

Edited by: CAROLFAITHWALKR at: 12/25/2010 (19:21)
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