0
 
Author: Sorting Last Post on Top ↓ Message:
USMAWIFE's Photo USMAWIFE SparkPoints: (457,856)
Fitness Minutes: (434,715)
Posts: 114,488
5/19/13 3:20 P

Community Team Member

My SparkPage
Send Private Message
Reply
support@fitbit.com

it is also at the bottom of the fb page under contact us

Everybody tells me that they would love to knit, but they don't have time. I look at people's lives and I can see opportunity and time for knitting all over the place. The time spent riding the bus each day? That's a pair of socks over a month. Waiting in line? Mittens. Watching TV? Buckets of wasted time that could be an exquisite lace shawl. ~Stephanie Pearl-McPhee, At Knit's End: Meditations for Women Who Knit Too Much


 current weight: 206.0 
 
253
224.75
196.5
168.25
140
TIMELY's Photo TIMELY Posts: 17
5/19/13 3:18 P

Send Private Message
Reply
I didn't think to look for an email address for tech support. I'll do that!

I lost 50 lbs and reached my goal weight in November 2009. I maintained for about 2 years, but then the weight started to creep back up, and I'm now 20lbs over my goal weight. I absolutely, positively refuse to let myself go back to the weight I was! The profile pic is of me at my goal weight. I want to get back into those skinny jeans!


 current weight: 153.8 
 
153.8
148.85
143.9
138.95
134
ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,191
5/19/13 12:44 P

My SparkPage
Send Private Message
Reply
Send an email to FB Support, I find that posting on the message boards does not result in a response. An email always does.

Raśl
Leader of the FitBit Users Unite! SparkTeam
www.fitbit.com/user/228NLM
~Keep moving people!~
^^^You got this!^^^
*** Just Do! ***


 current weight: 205.6 
 
344
303
262
221
180
IAMHERE101's Photo IAMHERE101 SparkPoints: (7,203)
Fitness Minutes: (2,188)
Posts: 423
5/19/13 10:35 A

My SparkPage
Send Private Message
Reply
I agree with USMAWIFE...just email tech support. They are pretty good at getting back to you within a day or two. Is your bluetooth enabled on everything you are trying to sync? I use my ipad, and forgot to turn on its bluetooth one day..once done, problem solved. Also, you might try posting again.
Hope you are sycing soon. emoticon

'All you need is love.' - Beatles

My life unfolds perfectly, no matter what! - me


 Pounds lost: 7.0 
 
0
12.75
25.5
38.25
51
USMAWIFE's Photo USMAWIFE SparkPoints: (457,856)
Fitness Minutes: (434,715)
Posts: 114,488
5/19/13 10:14 A

Community Team Member

My SparkPage
Send Private Message
Reply
Honestly do not what to say since they do their own thing over there

there could be and have been issues on the FB end with syncing . You might want to voice your two questions to their customer service dept

Everybody tells me that they would love to knit, but they don't have time. I look at people's lives and I can see opportunity and time for knitting all over the place. The time spent riding the bus each day? That's a pair of socks over a month. Waiting in line? Mittens. Watching TV? Buckets of wasted time that could be an exquisite lace shawl. ~Stephanie Pearl-McPhee, At Knit's End: Meditations for Women Who Knit Too Much


 current weight: 206.0 
 
253
224.75
196.5
168.25
140
TIMELY's Photo TIMELY Posts: 17
5/19/13 9:59 A

Send Private Message
Reply
Yesterday I posted a message to Fitbit's community under Help and Support. It was there all day yesterday, and today it disappeared! If you search with the words "galaxy" and "sync", it will come up in the search results, but it's not on the message board. This is the text of the message:

"I have had my Fitbit One for about a week. I set it up to sync with my Galaxy S3 and it had been working fine until yesterday. It synced once in the morning, but after that when I tried to sync it, it says "Tracker Not Found". I force stopped and restarted the app, and even uninstalled and reinstalled it, but I get the same error. My fitbit still syncs with my computer through the wireless dongle. Should I presume the Bluetooth transmitter went out and return it to the store?"

What do you think? The only positive explanation I can come up with is that someone from Fitbit forwarded it on to tech support so they can contact me. Otherwise.....what the heck?!


I lost 50 lbs and reached my goal weight in November 2009. I maintained for about 2 years, but then the weight started to creep back up, and I'm now 20lbs over my goal weight. I absolutely, positively refuse to let myself go back to the weight I was! The profile pic is of me at my goal weight. I want to get back into those skinny jeans!


 current weight: 153.8 
 
153.8
148.85
143.9
138.95
134
Page: 1 of (1)  

Report Innappropriate Post

Other Fitbit Users Unite! General Team Discussion Forum Posts

Topics: Last Post:
2 Fitbits in the House 2/4/2014 9:57:57 PM
I think I lost my FitBit! 4/23/2014 5:34:07 PM
is Aria worth the money? 8/22/2014 11:58:36 PM
Wearing the FitBit on your ankle 8/1/2014 8:43:08 AM
FitBit's range of error? 8/31/2013 12:04:28 PM

Thread URL: http://www.sparkpeople.com/myspark/team_messageboard_thread.asp?board=0x36986x53397555

Review our Community Guidelines