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SLYSAM's Photo SLYSAM SparkPoints: (37,386)
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4/15/13 6:34 P

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Myra, I frequently log some activities on fitbit.com using my heart rate monitor app and it works fine. The main thing is not to log a distance on step oriented activity. So if you really feel you must log your treadmill session choose the option "I don't know the distance" and then just enter your speed or pace if you don't know the calorie burn, if you have a good estimate from a heart rate monitor manually log the calories. I really only log when I want to replace the fitbit calorie burn though. Logging a distance can change the step count, I am not sure if it really matters that much but I try to avoid it.

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ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,178
4/14/13 4:05 P

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@ PINGPONG6 :

Why are you entering cardio activities on your FB page. You should only be adding activities when you don't have you FB on your person. If you want to keep a record of your cardio activities (and own the One/Ultra) you might consider creating RECORDINGS which are basically snapshots of a certain time period in your day. To create a RECORDING just hold the button until the stopwatch starts, do your activity, then hold the same button down until the stopwatch stops. Once your data has synced with your FB page click on the ACTIVITIES tab and then EDIT the RECORDING. In the edit mode you are able to provide it with a name, add notes, and, if necessary, adjust the time started and time ended for that activity.

I would not enter a fitness activity on your SP Fitness Tracker page either (as this will inflate the your fitness minutes and calories). Rather enter these activities in the NOTE section located at the bottom of the page.

Hope this sheds some light on this issue.

Raśl
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www.fitbit.com/user/228NLM
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PINGPONG6's Photo PINGPONG6 SparkPoints: (17,885)
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4/14/13 1:16 P

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For anyone who was following this thread:

Fitbit Support tried to help but was completely unsuccessful. However I did some experimenting and found the answer to my problem.

When you record certain types of activity, FB adds the steps in twice. This includes some machines at the gym, including treadmills and ellipticals, as well as exercise walking. I don't get the point of that - if you use a treadmill for example, FB can't tell that you burned way more calories than the steps accumulated because you were using higher levels/grades on the machine. But if you enter the exercise as an activity, it doubles the number of steps. This is nonsense for anyone who is seriously trying to track activity and calories.

I want to track all my exercise activity accurately, which at this point seems impossible. Either FB or Sparkpeople will show things as extra activity that I didn't do.

Any suggestions? I can't believe that I am the first to run into this issue, so someone may already have some workaround.

I am going to continue corresponding with FB Customer Support on this issue.

Myra

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PINGPONG6's Photo PINGPONG6 SparkPoints: (17,885)
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3/30/13 7:03 P

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I have now sent an email to FB Customer Service - thanks to the person below who provided that link! Sent it on the 28th, so not expecting an answer until Tuesday, probably.

@rockman - I have already tried the forums you suggest twice and have not had any response there.

I just got back from a 3-mile walk and it did it again!

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ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,178
3/28/13 5:07 P

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@ PINGPONG6:

How odd, I have been a member for over four years (on the FB site) and this has never happened to me. I would send an email to their customer service or try posting on the HELP & SUPPORT message board. Here is the link:

www.fitbit.com/forums/forum/GN77LDH3
MK
GKF


Edited by: ROCKMAN6797 at: 3/28/2013 (17:08)
Raśl
Leader of the FitBit Users Unite! SparkTeam
www.fitbit.com/user/228NLM
~Keep moving people!~
^^^You got this!^^^
*** Just Do! ***


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PINGPONG6's Photo PINGPONG6 SparkPoints: (17,885)
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3/28/13 11:24 A

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@rockman - I just mean the first time FB syncs with the dashboard software following my exercise. I usually rest for 15-20 min after a workout by doing things at my pc, so the sync happens pretty quickly.

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ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,178
3/27/13 8:51 A

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@ PINGPONG6:

When you state that you sync what are you syncing? Both sites will sync automatically.

Raśl
Leader of the FitBit Users Unite! SparkTeam
www.fitbit.com/user/228NLM
~Keep moving people!~
^^^You got this!^^^
*** Just Do! ***


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JUSGETTENBY42's Photo JUSGETTENBY42 Posts: 7,422
3/27/13 1:40 A

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Would love to hear how you made out. Still get goofy results from mine.

Mary Canavan


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SHEENADEE's Photo SHEENADEE SparkPoints: (153,401)
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3/27/13 12:00 A

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Here's a link to the Fitbit customer support page where you can send them an email:

help.fitbit.com/customer/portal/emai
ls
/new


They've responded to me very quickly the couple times I sent a question so hopefully you will have the same experience.



Merle
Ohio

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale

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PINGPONG6's Photo PINGPONG6 SparkPoints: (17,885)
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3/26/13 10:15 P

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For the fourth time my FB and dashboard show double steps and distance. The software knows I don't have that many, because it sends the correct number to Sparkpeople and gives me the badges for the correct number. But this does carry over to my weekly reports and skews all the numbers.

Funny thing is, it seems like the online software changes my FB numbers when I sync after exercise. When I look at the FB before syncing it is accurate. The other interesting thing is it happens about once a week, never on consecutive days. I have posted this question elsewhere on this team and twice on the FB site and nobody has answered me.

I would appreciate any suggestions, including how to contact Fitbit Customer Service directly; can't find that either.

I love my Fitbit except for this issue.
Thanks, Myra

Edited by: PINGPONG6 at: 3/26/2013 (22:16)
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