Not sure this will help.
My One was not syncing with my computer and I requested a new dongle, but instead got directions for force syncing. I can use that now when it doesn't sync. This is what they told me:
"You can force sync your tracker from your computer using Fitbit Connect.
Click on the Fitbit Connect icon then click "Sync Now."
You can also select "Sync Now" from the main menu of Fitbit Connect."
I have an iMac, so I placed the Fitbit icon on my dock where I can access it easily.
I got help directly from Fitbit by emailing their Fitbit Support center. Please try that. I laundered my Ultra, but my new Fitbit One synced my information automatically.
Jean from Texas
Co-Team Leader 50's 60's 70's and Older Team
“I’m drinking from my saucer ‘cause my cup has overflowed.” -- John P.Moore
"Life is not about waiting for the storms to pass...
it's about learning how to dance in the rain!"
. . . . Vivian Greene
| current weight: 122.5