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SLYSAM's Photo SLYSAM SparkPoints: (38,491)
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2/20/13 4:13 P

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If the information is correct on your zip itself and on your fitbit.com account after your zip is synched to your account--I would not reset it as you might lose fitbit data when you do that. That doesn't sound like a fitbit problem, but a problem with how Saprk is using the fitbit information. It you are walking around and your zip says you burned one calorie for the whole day so far--then that is a fitbit problem, but what you say doesn't sound like that.

With the Spark sync. As mentioned, the minutes are the fairly active minutes + the very active minutes that are on your fitbit.com account at the time when Spark last synced to fitbit.
The active minutes on Fitbit... assuming you are not logging any activity on fitbit.com. This is based mainly on how much and how fast you move each minute of the day. I tend to see very active minutes if my walking speed is 3.9 miles per hour or faster (above 3.8). Otherwise a consistent walk tends to be fairly active, but I do walk pretty briskly--passing other walkers and sometimes I pass joggers. A few steps around the house, cooking dinner, etc results for me in lightly active minutes and would not be counted on Spark as "exercise minutes". If you log an activity on fitbit, the calorie burn you log overwrites the fitbit data and in that case the activity level is strictly based on calorie burn per minute.

One common theory is that spark is excluding logged exercise from the exercise calorie burn. That is why I asked if you are logging any exercise on fitbit.com. I am curious about this myself as I often log certain exercise and have noticed on those days my Spark exercise calories are lower than on days when I do no intentional exercise. My exercise minutes are still as I expect though.

I suppose this is really a question for Spark's customer service. If your fitbit data is fine on your fitbit.com site and device--it isn't actually a fitbit problem. Fitbit makes it's api available to other developers to include in their app/service. There are many apps/programs/websites that link with fitbit and it is up to the programers at those sites to design how they use the fitbit data, which fitbit data they use and to write the programs. There are three or four nutrition trackers that lionk with fitbit, I have used three of them now and each is different.

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MRSPOTTER-TRU Posts: 26
2/20/13 2:53 P

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Thank you so much for the responses:

Fitbit did respond, and told me to reset my zip. In answer to all of the other questions:

My zip is clipped to my bra, and it seems to be quite accurate. It did count all of my steps, just not the calories, although it did count the cals on FB but SP took 1. For my days, I started using FitBit on Monday afteroon, and pretty much sat on my touchas for most of the day (my day off, woot!), so I only took one short walk. But Tuesday, my high day, I was walking everywhere, and taking extra walks too, which is how I got to over 16000 steps. I did my 2 step synch which is sync zip to fitbit and the go into spark people and sync it there. When I did the hard sync with SP, it said 25 minutes of activity, and 1 calorie. Then it had me at 40 mins and 2 calories. I am currently at 59 minutes and 200 calories, which is lower than yesterday. I may reset my zip, as it is not supposed to reset my stats to zero. I'm still not sure what is going on, but I am not giving up! I have never felt more motivated to excercise in my life. I just wish calorie tracking was a bit more consistent.

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SLYSAM's Photo SLYSAM SparkPoints: (38,491)
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2/20/13 12:48 P

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MRSPOTTER-TRU, I just peeked at your shared fitness log. It looks like you have had some fitbit calories every day the past three days (including today) ranging from 149 or so to over 1000 calories. When you posted, was it that your fitbit and Spark just hadn't synced yet?

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SLYSAM's Photo SLYSAM SparkPoints: (38,491)
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2/20/13 12:43 P

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Spark chooses what information it pulls from fitbit so Spark is calculating the exercise minutes and exercise calorie burn on this site. (There are a number of programs/apps that link with fitbit and they all do this different as they linking program designs how they use the fitbit information). The minutes are just our fairly active minutes + very active minutes on fitbit. I really don't know how Spark is working out the exercise calories. I use another app, Digifit, which shows the calorie burn on fitbit in each of the four activity levels and the fairly active + very active calories do not match Spark's estimate. And Spark's estiamte does not match any number you would see on the fitbit site. It sounds like the calorie burn might exclude activity we manually log on fitbit, I am not sure but someone else suggested this and I have noticed I have slightly higher Spark exercise calories on days where I am generally active but did no intentional exercise.

Did you manually log any activity on fitbit or use a third party app that logs to fitbit for you (i.e. Endomondo, Digifit, Map my Run, etc)? In my case, I only use Digifit for certain activities, but I have noticed my spark log reports a lower exercise calorie burn on those days, the minutes look fine, but on these days my fitbit calorie burn tends to be fairly high. I don't worry much other than as a curiosity because, Spark is already adding more calories than I would have logged in intentional exercise. I have found a way to work around it that works for me though. But it is possible that someone who logs all their exercise to fitbit would have little or no exercise calories but a lot of exercise minutes, if it is excluding manually logged activity.

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SHEENADEE's Photo SHEENADEE SparkPoints: (157,403)
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2/20/13 10:54 A
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Hi - Did you check the calories on the Fitbit site or were you looking at what was synced to SP? Just curious. I do hope they respond and help quickly. I sent one request into Fitbit a few weeks ago and they responded quickly. It was pretty good customer service.

Merle
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GREBJACK's Photo GREBJACK Posts: 3,547
2/20/13 10:34 A

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Oh! That's demoralizing! Did it count your steps and just not assign any calories? I know with my old pedometer (before I got my fitbit I mean), if I didn't wear it right on my hip, there was no bounce hard enough to make it register a step. I wonder if it's something like that. I hope they're able to get it working for you properly before the day is out.
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MRSPOTTER-TRU Posts: 26
2/20/13 10:28 A

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Hello - I got a FitBit Zip on Monday, and so far, LOVING IT!!!!. I had over 16000 steps yesterday, 196 fairly and very active minutes, and like 1147 calories burned. I knew I walked alot during the day, but holy cow!! Plus, this thing is addicting. I took extra walks during the day just so I could go over my 12000 step goal. It's great, until this morning.

Took my normal 25 minute walk this morning, same pace, up the same hills with my dog. Yesterday, FB imported over 109 calories burned, which is just about right. This morning, it had be logged as 25 very active minutes, with 1 calorie burned. O-N-E. How can that be? I already have a help request into FitBit, but I was wondering if anyone else had this ordeal?

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