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GERMA44's Photo GERMA44 Posts: 13
2/18/13 12:49 P

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Thanks for the tip. I will try it next time the step numbers don't match between my Fitbit & the computer. Gerry

Edited by: GERMA44 at: 2/18/2013 (12:50)
60NLOVINIT2's Photo 60NLOVINIT2 SparkPoints: (33,280)
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2/18/13 10:12 A

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[pwer serge never thought of resetting fb thanks.

betsy
in north carolina

its all about giving and receiving friendship and well deserved help.


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WAIKATOKAT's Photo WAIKATOKAT Posts: 269
2/17/13 11:38 P

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My understanding is if you log a manual activity and put in a distance, it will adjust your steps to match. If you want your fitbit to match the webpage you should not enter the distance. HTH

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-SHOREIDO-'s Photo -SHOREIDO- SparkPoints: (28,563)
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2/17/13 10:29 P

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Happened to me also. I found a few reasons:
If I lose power here I have to reset by unplugging the USB and restarting my PC. Then place your fitbit back in the charger device and turn it over and push the little gold dot with a pin or whatever's handy(as long as it reaches the dot : ) Then push the little lever on the fitbit itself and you should either see the charge level or the number it came with like 189 or whatever.
Restart your computer and you should be all up to date with numbers.
Don't forget to sync it on your fitbit account. Thats another thing to do!!! : ) Hey it keeps your mind off of the bad stuff!!
Have a great week!!

Lets RUN with the wind!!


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BOOKAPHILE's Photo BOOKAPHILE Posts: 982
2/17/13 9:34 P

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I've noticed that the fitbit data is uploaded to the computer every 15 minutes or so. Sheenadee is right to suggest that you force a sync and then go look at your dashboard. It has always worked for me. Good luck!

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SHEENADEE's Photo SHEENADEE SparkPoints: (153,401)
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2/17/13 9:29 P

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Are the steps showing up on your Fitbit device? You might want to try pushing the 'sync now' button on the website and see if they are pulled over then.

Merle
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GERMA44's Photo GERMA44 Posts: 13
2/17/13 9:17 P

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I am finding that frequently the number of steps I take that are on my Fitbit do not all transfer to my computer dashboard. Are steps being deducted from the overall number because of steps done in activities? I don't think that should happen. emoticon

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