Happened to me also. I found a few reasons:
If I lose power here I have to reset by unplugging the USB and restarting my PC. Then place your fitbit back in the charger device and turn it over and push the little gold dot with a pin or whatever's handy(as long as it reaches the dot : ) Then push the little lever on the fitbit itself and you should either see the charge level or the number it came with like 189 or whatever.
Restart your computer and you should be all up to date with numbers.
Don't forget to sync it on your fitbit account. Thats another thing to do!!! : ) Hey it keeps your mind off of the bad stuff!!
Have a great week!!
Lets RUN with the wind!!
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