Author: Sorting Last Post on Top ↓ Message:
NOTGIVINGUP49's Photo NOTGIVINGUP49 Posts: 12,824
1/20/13 7:21 P

My SparkPage
Send Private Message
When I had my ultra I had trouble syncing until I got a wireless router. After that I had no trouble. I just put that out there as I don't know if you have a modem or a wireless router. I have upgraded to a fitbit one as my ultra stopped working. If customer service can't help you I can give you my old base station, but yours is still under warranty so I would peruse emailing customer service.

There is no elevator to success. You have to take the stairs! ~unknown
ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,527
1/20/13 8:51 A

My SparkPage
Send Private Message

I agree with USMAWIFE, please send an email to FB's Customer Service. You may have a defective base station. You might also consider moving the base station to another USB connection. The one that your base station is connected to may not be working correctly.
I have had that last issue. Once I found a good USB connection I have never had to disconnect the base station (now the USB dongle since I own the One). Good luck and please keep us posted.

Leader of the FitBit Users Unite! SparkTeam
~Keep moving people!~
^^^You got this!^^^
*** Just Do! ***

 current weight: 224.7 
USMAWIFE's Photo USMAWIFE SparkPoints: (869,810)
Fitness Minutes: (560,632)
Posts: 184,272
1/20/13 8:41 A

Community Team Member

My SparkPage
Send Private Message
I would contact FB's customer service I have had my ultra since March and don't have that issue Perhaps they could help you solve it

Everybody tells me that they would love to knit, but they don't have time. I look at people's lives and I can see opportunity and time for knitting all over the place. The time spent riding the bus each day? That's a pair of socks over a month. Waiting in line? Mittens. Watching TV? Buckets of wasted time that could be an exquisite lace shawl. ~Stephanie Pearl-McPhee, At Knit's End: Meditations for Women Who Knit Too Much A true friend reaches for your hand but touches your hea

 current weight: 164.0 
1/20/13 4:11 A

My SparkPage
Send Private Message
I will follow this thread! I'm sorry that I don't have any advice but I also have this problem. Thank goodness it is not every day but I bet I have to do it 4-6 times a month. Kind of aggravating!

**Amy, Western New York**

Failure Isn't An Option If Success Is Just A Matter Of More Effort!!

 current weight: 163.4 
MRSBENNETT2's Photo MRSBENNETT2 Posts: 1,621
1/20/13 2:07 A

My SparkPage
Send Private Message
Had my FitBit Ultra for almost a week now, and I love it. What I do NOT love is rebooting the base station at least once daily when it fails to record activity. I have to unplug the USB, reboot the computer, then plug the station back into the USB.

Anyone have any good suggestions? My husband said to reinstall the software. I guess I'm looking for alternatives but he's probably correct. :) I'm just hoping I don't have a malfunctioning base station.

 current weight: 233.9 
Page: 1 of (1)  

Report Innappropriate Post

Other Fitbit Users Unite! General Team Discussion Forum Posts

Topics: Last Post:
Shin Splints? 5/4/2016 4:26:47 PM
Charge HR Irritating my wrist 4/3/2017 1:00:07 AM
FitBit One Users - I need your help 3/1/2017 12:49:09 PM
FitBit one syncing 1/1/2017 8:20:19 PM
All Day Activity Min vs. Manually Entering Min 7/21/2016 11:43:41 AM

Thread URL:

Review our Community Guidelines

x Lose 10 Pounds by August 9! Sign up with Email Sign up with Facebook
By clicking one of the above buttons, you're indicating that you have read and agree to SparkPeople's Terms & Conditions and Privacy Policy and that you're at least 18 years of age.