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SVEDUCATOR's Photo SVEDUCATOR SparkPoints: (126,796)
Fitness Minutes: (176,584)
Posts: 2,204
4/5/12 5:05 P

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Sounds like they are getting even better. They told me if I didn't send back everything within 30 I would be charged for the replacement. Love that company.

New low reached 149.2 lbs on 5/6/11. Made my weight watcher goal on Tuesday, May 3, 2011.
New walk record 9/9/11, 4 miles in 58 minutes.


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DIANNEYME's Photo DIANNEYME Posts: 5,392
4/5/12 1:19 P

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Totally agree. I got my new one shortly before Christmas as well, and since I sent them a picture of the broken one, they didn't even make me send it back. They told me to keep the base, wristband, and clip as backups - and sent me a whole new Fitbit (and it was an Ultra, when it was a Classic that broke). They rock!

Dianne
Co-Leader of NYY Fans Team - GO YANKEES!


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SVEDUCATOR's Photo SVEDUCATOR SparkPoints: (126,796)
Fitness Minutes: (176,584)
Posts: 2,204
4/5/12 12:51 P

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They have the BEST customer service. I had an original one and after 11 months it no longer displayed. It would count but not display. I had a new one in 3 days and it was 2 weeks before Christmas, so I had no down time. I received the new one set it up and sent the only one back. I had a 30 day window. Other companies should take lessons from them, like the airlines. But that's another story...

New low reached 149.2 lbs on 5/6/11. Made my weight watcher goal on Tuesday, May 3, 2011.
New walk record 9/9/11, 4 miles in 58 minutes.


 current weight: 154.8 
 
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145
ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,268
3/21/12 3:00 P

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Good news and great to hear that they have awesome customer service!

Raśl
Leader of the FitBit Users Unite! SparkTeam
www.fitbit.com/user/228NLM
~Keep moving people!~
^^^You got this!^^^
*** Just Do! ***


 current weight: 205.6 
 
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KEPICS's Photo KEPICS Posts: 35
3/21/12 11:01 A

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Hi guys!
Thanks again. They're sending me a replacement. And I definitely agree, HEALTHYTOAD - great customer service!

[smile like you mean it]


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KEPICS's Photo KEPICS Posts: 35
3/19/12 8:56 P

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Thanks, everyone! No luck with the resetting, either. We'll see what support says. Have a great night!

[smile like you mean it]


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CHEERFUL-ALT-3's Photo CHEERFUL-ALT-3 Posts: 209
3/19/12 7:23 P

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Yes, I just went through something similar. They shipped me out a new one lickety split! Just keep working with them, they have great customer service! Mine was only 5 days old.

Edited by: CHEERFUL-ALT-3 at: 3/19/2012 (19:24)
~Cheerful♥


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ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,268
3/19/12 6:38 P

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In order to upgrade the FB you have to place it on the charging station. Not certain if that is what you mean by tethering? I have had to reset mine twice in the two years I have owned it, other than that it has been working fine.

BTW, once you sit the FB on your charging station, look for the icon on the bottom right hand side of your screen and right mouse click on it to open a window that will allow you to select the UPGRADE option. Then just follow the prompts on the screen. I hope this helps! (Otherwise try resetting it as Dianne has suggested.)

Raśl
Leader of the FitBit Users Unite! SparkTeam
www.fitbit.com/user/228NLM
~Keep moving people!~
^^^You got this!^^^
*** Just Do! ***


 current weight: 205.6 
 
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DIANNEYME's Photo DIANNEYME Posts: 5,392
3/19/12 4:19 P

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Did they have you try a reset? Place it on the base station then press the pinhole on the underside of the base station (using a toothpick, pen tip, or paper clip).

My husband's display stopped after a few days of ownership as well, but that brought it back to life. Just a thought....

Good luck - support has been great for us!

Dianne
Co-Leader of NYY Fans Team - GO YANKEES!


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KEPICS's Photo KEPICS Posts: 35
3/19/12 3:18 P

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Well, this is annoying. Three days after I cracked open the package on my fitbit, the darn thing quit working. I contacted support, who told me that I needed to do a firmware upgrade (I'm running 4.14). However, I can't get my fitbit to tether to my computer. When I press the button on the device, it doesn't respond. Oh, woe is me! Anyone else every have a similar issue? I have a reply in to tech support to see what we can do...

[smile like you mean it]


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