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NYHARLEYHUN's Photo NYHARLEYHUN Posts: 3,153
9/30/11 2:26 A

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emoticon Lisa!! Very happy for you! I'm sure the next one will be wonderful! Let me know when you get it!

Failure Isn't An Option If Success Is Just A Matter Of More Effort!!

~*~Amy~*~


 current weight: 162.4 
 
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6LHAAS's Photo 6LHAAS Posts: 565
9/29/11 12:28 P

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Thanks! I got an email today confirming my shipping address so they can send me a new one! emoticon

Lisa

Wife to Lloyd (2/3/90)
Mom to:
Lauren (16)
Liana (13)
Livia (10)
Laiken (5)

08/02/09 - Chicago RNR 1/2 Marathon
3hr 14min (PB)!!!

01/17/10 Arizona RNR 1/2 Marathon...(3:01:49) New PB!!!

10/23/11 St. Louis RNR 1/2 Marathon (2:53:21) WooHoo broke 3hrs!!


 current weight: 208.9 
 
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NYHARLEYHUN's Photo NYHARLEYHUN Posts: 3,153
9/29/11 12:51 A

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Sorry that I have no words of wisdom for you. Luckily I never had to deal with any of the same problems. I hope you get an email back soon that helps get you up and running.

Failure Isn't An Option If Success Is Just A Matter Of More Effort!!

~*~Amy~*~


 current weight: 162.4 
 
163
160.25
157.5
154.75
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6LHAAS's Photo 6LHAAS Posts: 565
9/28/11 11:40 P

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Thank you! I did get an email today, but it just told me to do the things I had already done. I did email back, but haven't heard back yet. I also got a response on the help forum, but again, just telling me to reset it. That isn't working! Hopefully I'll get some more answers. I'm usually not impatient, but I was so excited to get this and it is driving me crazy not being able to use it.

Lisa

Wife to Lloyd (2/3/90)
Mom to:
Lauren (16)
Liana (13)
Livia (10)
Laiken (5)

08/02/09 - Chicago RNR 1/2 Marathon
3hr 14min (PB)!!!

01/17/10 Arizona RNR 1/2 Marathon...(3:01:49) New PB!!!

10/23/11 St. Louis RNR 1/2 Marathon (2:53:21) WooHoo broke 3hrs!!


 current weight: 208.9 
 
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149
POSTIECHICK's Photo POSTIECHICK SparkPoints: (83,325)
Fitness Minutes: (114,946)
Posts: 667
9/28/11 11:25 P

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The only way is through email. They do take a few days to respond but once they do they get right back to you for any follow up questions. Mine stopped working and I tried the reset and it still did not work and since it was still under warranty they sent me a new one Good luck and be patient

Nancy from orange ca
Sassy Shamrock Sheriffs
5'6"
BLC18 SW 185
BLC 18 GW 172


DON'T GIVE UP WHAT YOU WANT MOST FOR WHAT YOU WANT NOW!!!!!!!!!

Failure is not falling down , it is remaining there when you have fallen


 Pounds lost: 1.0 
 
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6LHAAS's Photo 6LHAAS Posts: 565
9/28/11 2:11 P

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I've emailed support 3x, posted on the help forum 3x, posted on the facebook page (which was deleted within minutes) and only received a form email telling me to check the forum and the product manual which I've already done repeatedly. Does anyone know how to get in touch with fitbit besides email??

Lisa

Wife to Lloyd (2/3/90)
Mom to:
Lauren (16)
Liana (13)
Livia (10)
Laiken (5)

08/02/09 - Chicago RNR 1/2 Marathon
3hr 14min (PB)!!!

01/17/10 Arizona RNR 1/2 Marathon...(3:01:49) New PB!!!

10/23/11 St. Louis RNR 1/2 Marathon (2:53:21) WooHoo broke 3hrs!!


 current weight: 208.9 
 
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224
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174
149
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