A “Good” bike shop is one that will bend over backwards for you and one who is actively concerned in helping you solve your issues and not just being lazy or just trying to sell you something.
Case & point: I went to 3 different bike shops this weekend looking for a stem bolt for an old Cinelli stem I was restoring an old road bike with. Two of the bike shops just said “No we don’t have that”. One bike shop said “Hang on let be see what we have in our misc. parts bin in the back. After a few minutes he then came back with a Campy binder bolt that worked perfect & gave it to me and said, “Here try this & see if it will work for ya!”
Guess where I’ll be returning for more future pleasurable experiences?
current weight: 222.8
Fitness Minutes: (5,267) Posts: 525 6/2/13 3:43 P
My bike is currently in for a free check at the shop. which is something that a good shop should do in my opinion.
Three months after buying a bike at 'my' shop, they'll give it a FREE full check to make sure that everything is still in working order, and make adjustments if necessary.
Aside from that free check, I think a good shop should have staff that knows what they're talking about and actually takes the time to give advice, and have plenty of bike parts (and riding clothes) in stock so you can buy all your bike related items in that one shop.
I think also how many staff members are on hand matters. I finally bought a bike on Wed (yay!) and the first place I looked at had 3 men in the store available. I was able to ask my questions, get recommendations and the salesperson took his time and gave me lots of information.
The 2nd place had only 1 person on staff. I had to wait to get help and then while getting help someone else walked in and needed help. I felt he gave me less information as quick as he could and I couldnt take my time and ask questions.
Went back to the first one and bought the bike :)
KJ - that sucks, glad you had another store to buy from!!
Edited by: MAPLECANDY3 at: 5/31/2013 (22:50)
Elizabeth - Kingston, Ontario
current weight: 327.3
Fitness Minutes: (31,713) Posts: 2,093 5/30/13 5:50 P
Good article. I would add how do they make you feel when you enter their shop? As an overweight, mature, African American female I don't fit the profile of the average cyclist. I can't tell you how many bike shops I walked into and have been ignored. Yet, during my time browsing in the shop I saw other folks enter who were warmly greeted. I try those shops a few time to determine if it's just the staff working that day or an overall attitude.
Do not look where you fell, but where you slipped. African proverb
"In the competitive market of selling and servicing bicycles, some shops do well and others die a slow and painful death. To find out why some shops do well and others don't, I went directly to the customers and asked them why they choose a particular shop. Of all the surveys I've taken from my ride list, no other survey has sparked more detailed feedback. Riders are passionate about bikes and bike shops.
What makes a good bike shop and what keeps you coming back? I suspect some of your answers are listed below."
Great points made in this article. Any more suggestions folks would like to add...?
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