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DRC2205's Photo DRC2205 Posts: 8,845
3/25/08 9:22 A

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That was the best part about that particular LBS experience--I didn't have to speak to the manager. Another employee saw it, addressed the issue and the guy was canned before I had a chance to return to talk to the manager. Talk about being aware of the customer needs.

ROXYMOORE1's Photo ROXYMOORE1 Posts: 903
3/24/08 5:23 P

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I love my Independent Bike Dealer, but I'm biased because my husband is the manager.

It makes me sad that anyone is feeling a bad vibe because they aren't fit when they are in any shop, but I would recommend trying several until you find the right fit. One shop in a metro area might be known as the shop for all the racers, another is more fitness focused, another for family, etc.

Even the best shops sometimes have guys that slip up on the customer service. If it is bad enough, you should always speak to a manager so that the problem will be corrected.

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GOOGRL's Photo GOOGRL Posts: 22
3/14/08 12:07 A

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KJEANNE - saw your post and I think you're a fellow SoCal-er. Being a valley dweller, the only LBS for me is Universal Cycles on Ventura (Cahuenga) and Lankershim...about two blocks from Universal Studios' main entrance. They're incredibly helpful, nice, explain things in plain English for us newbs, and their prices are great. I ALWAYS feel welcome in there, even if it's just to ask questions, and never get the village idiot treatment (which has happened at a few other area stores).

I think everyone has agreed that even for just a little more money, anyone's LBS is worth supporting. It's hard enough for a retail ANYTHING-store to survive these days (note: the artists formerly known as "record stores" that no longer exist)....supporting your LBS keeps the knowledgeable wrenches and sales staff around for us to visit each month. Can you imagine if they became a dying breed??

HERDFAN2's Photo HERDFAN2 Posts: 234
3/3/08 9:04 P

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I love my LBS. I bought my current ride in 02 and have had it back several times to tweek this or that and never paid a penny. Group rides most days of the week. The guys that work there are great advocates for the sport and go out of there way to help anyone who comes in.



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DRC2205's Photo DRC2205 Posts: 8,845
3/3/08 3:53 P

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I love my LBS. Mount Washington Bike Shop. I can just go in a wander around, and they still talk to me, give me advice. I'd never buy a bike or get one serviced by anyone else.

I did have one bad experience there, but I had already been a customer for a few years by then. I went in to buy aerobars and a new guy was helping me. Started quizzing me about why I'd need them. I left and came back a few days later. Talked to one of the guys I knew. I started to tell him about my last visit. The response was--"It was you? I heard that someone else overheard your visit. He's been fired." (He was only employed by then a couple of days, and because of his treatment of little ol' me, he got canned.)

KJEANNE's Photo KJEANNE SparkPoints: (39,116)
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2/25/08 11:32 A

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MAKOTODFW
You are so right about your LBS and buying a used bike!! I was looking for a bike on Craig’s List but every time I sent a listing to my cycling coach he came up with good reasons for not considering the bike. I really understood, at that point, that I don’t know enough about bikes to even buy a decent used one! So much for looking for a bargain!


Do not look where you fell, but where you slipped.
African proverb


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MAKOTODFW's Photo MAKOTODFW SparkPoints: (0)
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2/22/08 12:13 A

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You make a great point about your LBS, Robin.
The prices are higher compared to the Internet or a discount chain...but you know the bike was put assembled properly and/or serviced and checked, if it was used.
By the time I finished with a tune up and changed out the tires on my bike, I could have saved $60 or more by getting the same used bike at their shop, where they had already performed those tasks. (At the time I was appalled at what they were charging for the used bike).
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I suppose I am happy that finding a quality bike at what I thought was a good price got me to "take the plunge" and get back into cycling. Though now when I look at the local listings for used bikes...I mentally add up how much it will cost me to make sure it is in good condition.
How does the saying go?
"Penny wise...Pound Foolish"?
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I'm just this GUY, ya know?



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ROBINWALKER's Photo ROBINWALKER SparkPoints: (0)
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2/21/08 10:00 A

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Just in case there are any Brits out there, I live in Evesham in the North Cotswolds, and have a brilliant LBS in nearby Pershore - Echelon cycles www.echelon-cycles.co.uk/ run by Tim Wood - really knowledgeable and helpful without being pushy or 'Know it all'. Had my road bike serviced there this week, and its now running so much better. Prices are a little higher than on the internet, but worth paying for the friendly advice.

Pain is just weakness leaving the body... but sometimes it can't get out!



Please note, I am NOT anorexic! Current and target weights below in Kilograms, not pounds!


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KJEANNE's Photo KJEANNE SparkPoints: (39,116)
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2/16/08 4:01 P

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My DH and I visited the LBS where I purchased my Lemond road bike, Thursday evening. We moved @40 miles away so I had not visited it in a few years.

We greeted warmly. I asked for a handlebar mount for my HR monitor. They didn’t have the model I wanted but gave some excellent suggestions for other stores who could have it.

Since we had some time to kill I asked about road bikes. They asked about the type of riding I was doing (Great idea!) then recommended some models by Trek. After I whipped up the drool we then swapped training tips.

It was a great visit and encouraged me after reading this thread!!



Do not look where you fell, but where you slipped.
African proverb


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HEATHERANGELINE's Photo HEATHERANGELINE Posts: 1,370
2/15/08 10:43 P

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Oh my God! I know what you mean by the "fat alert" -- I've gotten that, and then they're less helpful.

I went to one bike shop and they are talking to this one girl and getting her set up-- she said that she only wanted to ride a couple times a week about 10-15 miles a time. And it was like, so helpful.

Then they come over to me, don't even ASK and started to tell me what "beginners" should do. This was the week after I did my first CENTURY. I was like, "Okay, beginners should do that but I think I should leave and go to somewhere that knows what someone who rides more often should do."

Mother of Angeline (1.5 year)
Boston Qualified Marathoner!
Marathon Maniac 1515


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2/14/08 4:11 P

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EMYNEMS
I agree! I look forward to every visit I make to a bike store. It’s a real bummer if I have a bad experience. The problem is that we’re dealing with people and all people have prejudges! We all look at each other and make assumptions. Let’s get real here: there just aren’t many overweight, African-America females participating in the sport of cycling. I’m going to assume they are in shock when they see me and shock leads to inaction!


Do not look where you fell, but where you slipped.
African proverb


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EMYNEMS's Photo EMYNEMS Posts: 422
2/10/08 11:22 P

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KJeanne, that's really unfortunate that you've had a bad experience at Helen's. Luckily they've always been pretty good to me whenever I go in there, but they are one of the sponsors for our team and we get a discount, so that helps.

For service/tubes, I go to a bike shop that was started on campus by one of the guys on our team. He basically gives me free labor, and tubes at a VERY good discount, so I definitely have nothing to complain about.

For deals, I head to Performance Bikes, but wouldn't really trust taking my bike there for maintenance.

The LBS where I grew up (and actually bought my bike) is great! They give discounts to anyone who buys a bike there, and helped me out when I was getting constant flats on one of my tires for no cost. The owner of the shop is very good at fitting bikes as well.

Edited by: EMYNEMS at: 2/10/2008 (23:22)
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Z16FEET's Photo Z16FEET Posts: 14
2/9/08 10:59 A

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It's expensive but I had the ingrown hairs and rash too until I started shaving with Shave Deluxe oil which is formulated for leg shaving while in the shower. You can order it at ShaveDeluxe.com.

GW

"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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PAIGECSLP's Photo PAIGECSLP SparkPoints: (28,622)
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2/8/08 11:37 A

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My hubby just got into racing last year (after being a recreational rider most of his life) and he was shaving his legs because of the falling issue. He's fallen several times in his lifetime of riding and has experienced the scrubbing of the wounds. Anyway, he's got really sensitive skin and ended up with horrible infected hair bumps and decided the pain on the chance that he fell would be much more tolerable than the pain he was feeling everyday from the bumps!

Paige

~~~o
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( * )/ ( * )


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2/8/08 11:06 A

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Z16FEET
Good point about going into a salon! That would be very painful, especially for a straight guy!

I also agree about the steelwool!! OUCH!! But darn if I wish I has used it on my elbow. I have a wicked scar from a nasty fall.


Do not look where you fell, but where you slipped.
African proverb


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Z16FEET's Photo Z16FEET Posts: 14
2/8/08 12:23 A

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Waxing costs money and you have to appear in a salon - true pain! Remember males are simple creatures.

Oh and btw.... sorry to the dude I insulted about shaving for roadrash issues - I had a pint of liquid courage added to the e-courage. But also, frickin' steelwool? I think its time for a new team doctor.

Doctor Williams

"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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MAKOTODFW's Photo MAKOTODFW SparkPoints: (0)
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2/7/08 5:41 P

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Shaving is far more manly. (Sharp metal against skin....blood...cursing)

*Besides...waxing is painful and makes us cry.

I'm just this GUY, ya know?



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WILLBDUNN's Photo WILLBDUNN Posts: 1,476
2/7/08 2:40 P

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I haven't waxed because my wife says she gets to try it first. Fair enough?

Lauren - www.wickett.org

'07 Cycling: 7,644 miles
'08 Cycling: 8,715 miles
KJEANNE's Photo KJEANNE SparkPoints: (39,116)
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2/7/08 2:06 P

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It sure is interesting how none of you guys will answer my question about waxing vs. shaving. Must be a sore spot for you! There are great advantages to waxing! Waxing every few weeks vs. shaving every day. And over time, the less hair grows back and the stuff that does grow back is finer.

Do not look where you fell, but where you slipped.
African proverb


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WILLBDUNN's Photo WILLBDUNN Posts: 1,476
2/7/08 11:43 A

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I guess I'll chime in... Richardson Bikemart is probably one of the greatest bike stores in the country. It's array of salesfolk can drop it way down or bring it way up on any given day. Glad to hear you're at least doing 50/50 on good experiences there!

And I shave my legs because they look better shaved. I shave them in the winter because it looks ridiculous when hair starts poking through my tights. Vanity. It's what's for breakfast!

Lauren - www.wickett.org

'07 Cycling: 7,644 miles
'08 Cycling: 8,715 miles
DRUMMER8280's Photo DRUMMER8280 SparkPoints: (0)
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2/6/08 10:40 P

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bullcrap huh?

Obviously you've never crashed and had your team doc scrub your cuts with steel wool down to re-open them so they will heal faster, but this "is" a work out forum and not an athlete’s forum


Edited by: DRUMMER8280 at: 2/6/2008 (22:41)
A Goal witout a plan is just a Dream



KJEANNE's Photo KJEANNE SparkPoints: (39,116)
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2/6/08 12:14 P

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Z16FEET
Thanks for keeping it real!! I never believed that baloney about road rash & hair. It all comes down to vanity. Gosh!! The SAME reason women shave their legs.

But I still go back to my original question: why not waxing instead of shaving? Surely it can’t be the pain factor??


Do not look where you fell, but where you slipped.
African proverb


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Z16FEET's Photo Z16FEET Posts: 14
2/6/08 2:17 A

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That's all bullcrap. Shaving for dudes is to show your cuts - Not the cuts you get if you crash or get a nick, the ones you get if you are ripped. Think low body fat, muscle definition and visible veins in your legs. If you are over 12% body fat and your skin is a pasty Midwest grey, let the fur grow!

Welcome to the geeky world of men in spandex.

GW



"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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Z16FEET's Photo Z16FEET Posts: 14
2/6/08 2:12 A

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That's all bullcrap. Shaving for dudes is to show your cuts - Not the cuts you get if you crash or get a nick, the ones you get if you are ripped. Think low body fat, muscle definition and visible veins in your legs. If you are over 12% body fat and your skin is a pasty Midwest grey, let the fur grow!

Welcome to the geeky world of men in spandex.

GW



"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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DRUMMER8280's Photo DRUMMER8280 SparkPoints: (0)
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2/4/08 8:55 P

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I shave my arms & legs to avoid the pain of the road burn when crashing on a decent at 60 miles per/hour emoticon

Edited by: DRUMMER8280 at: 2/4/2008 (20:54)
A Goal witout a plan is just a Dream



WEBARCHITECT's Photo WEBARCHITECT Posts: 41
2/4/08 6:09 P

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I've never been let down by rasmussen's bike shop. Last year my bike got messed up from transport at the start of RAGBRAI and I took it in to their stand and they fixed it good as new. I stop in and ask tons of questions and they are always helpful.

KJEANNE's Photo KJEANNE SparkPoints: (39,116)
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2/4/08 6:05 P

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So true Z16FEET
But I have a question for you. Do real men shave their legs because they are avoiding the pain of waxing??
emoticon

Do not look where you fell, but where you slipped.
African proverb


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Z16FEET's Photo Z16FEET Posts: 14
2/4/08 5:40 P

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Too bad the bozos don't read these posts. GW

"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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KJEANNE's Photo KJEANNE SparkPoints: (39,116)
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2/4/08 1:18 P

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I have also have mixed reaction at my LBS. The first one I tried was Pasadena Cyclery. I found one sales guy who took good care of me and give me awesome advice. I purchased a used bike there and lots of gear. But all this other guys in the shop didn’t give me the time of day. I tried another shop in Pasadena but didn’t like it because it was too cluttered.

I have since moved to the South Bay and have tried many shops. The guys at Performance are good to me but their advice is suspect. I have been in two Helen’s Bike shops and was ignored in both of them. There is another large shop nearby my home where I was ignored.

I found that friend from church is the manager of a high-end shop in North Hollywood. It is also a shop my cycling coach recommends. So I am treated like a queen when I go in that shop. They also extend me a discount for everything I buy. But the shop is 30 miles from me house.

I have spent 1000’s of dollars supporting my cycling habit. It seems very odd to me that a shop would find it okay to ignore a potential customer that is interested in this expensive pastime!

I do most of my buying online. Maybe because of the reception I had gotten in most shops. Cycling shops seem to cater to slim, white males and I am an overweight African-American female. I sometime feel invisible in those shops. Oh well! It’s their loss!


Do not look where you fell, but where you slipped.
African proverb


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Z16FEET's Photo Z16FEET Posts: 14
2/3/08 5:33 P

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We don't wax, we shave - like REAL men! GW

"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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RE_INVENT's Photo RE_INVENT Posts: 436
2/3/08 6:42 A

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Thanks for the vote of confidence! You made me smile!

I'll have to remember that next time I go in there... all of them in bright pink spandex and waxed legs!! (Little giggle!)
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Z16FEET's Photo Z16FEET Posts: 14
2/2/08 10:34 P

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It is too bad you get a 'tude from bike geeks. Remember these are guys who wear spandex so don't let them act too cool.

GW emoticon

"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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RE_INVENT's Photo RE_INVENT Posts: 436
2/2/08 6:28 A

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Hey!

I have mixed feelings about my LBS. Some of the guys in there are really helpful and don't make me feel silly, some kind of treat me as if I am silly!

One guy is really helpful and remembers me when I do go in to get my bike serviced and whatnot.

I should tell him next time I see him how helpful he really is.
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Take care!

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Z16FEET's Photo Z16FEET Posts: 14
2/2/08 1:14 A

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I'm new to the group and Sparkpeople. I'm a 'commuter', Spinning instructor, club rider and a racer and I just have to say that the more money you spend on bikes and gear, the happier you'll be (I don't own a local bike shop). I can ride to work in the dark sat 35 degrees with light rain/wet roads and be completely comfy and safe because I have all the right stuff. Remember, your goal is to spend more money on 2-wheeled transportation than the 4-wheeled variety. Support your LBS! GW

"Learning is a lifelong privilege. Pursue it with passion and zeal, and watch the wonder fill your world." Sanjiv Chopra, MD


 
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DRUMMER8280's Photo DRUMMER8280 SparkPoints: (0)
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2/2/08 12:59 A

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My team is sponsored by a realy great bike shop, they always keep me well supplied and are there to help me whenever I need them =)

A Goal witout a plan is just a Dream



MAKOTODFW's Photo MAKOTODFW SparkPoints: (0)
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2/2/08 12:47 A

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An update on the LBS...Found that the tires purchased ate the evil store had lower pressure limit (35 - 65) and weren't what I needed anyway...Took the tires to the nice guys close to home and they exchanged them for what I really needed AND gave me a refund on the difference. So I bought a couple new tubes and a scull cap to keep the cold air off of my punkin head.
And I got some good advice in the bargain.

Will probably go back in a couple days to get a used front rim (found the one I got with the bike isn't original and probably off of an old walmart bike) it'll do in a pinch...but Id like to know what I'm using is up to standard.)



I'm just this GUY, ya know?



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CYCLOKITTY's Photo CYCLOKITTY SparkPoints: (5,443)
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2/1/08 5:43 P

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My LBS is great! I think I tried out half a dozen bikes until I found one that fit comfortable. They were incredibly nice and helpful. I go there often to pick up parts, and only they repair my baby.

If you are ever near Toronto it's Urbane Cyclist on John Street. Great store, great service, great people!

Hey, look at that fast cyclist!

2009 Cycling Goal: 2000 km

2008 I rode 1773 km!:

2007 I rode 1036 km!

2009 Swim goal:1 km in 1 hr.


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1234MOM's Photo 1234MOM SparkPoints: (139,497)
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2/1/08 3:27 P

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My local shop guys ride with our Saturday ride and they are a good source of info but there are plenty of folks to debate some of their advice.

I also ride on commuter rides with the owner of the BIG bike shop in the area. He is very involved in community efforts to get more bikers on the road and puts some money out there for it.

Haven't seen any discounts from either so I still buy a fair amount on the internet. I'm always amazed at the lack of choice in tires and tubes at the store.

¸.•´¸.•*´¨) ¸.•*¨) ¸.•*¨)
(¸.•´ (¸.•´ *Linda¸.•*¨)
2011




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PAIGECSLP's Photo PAIGECSLP SparkPoints: (28,622)
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2/1/08 12:15 P

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We also use our local bike shop, even tho' there is a Performance Bikes very close by. We're now friends with the owner and he gives us at least a 20% discount on everything we buy there. I just bought my husband a Trek Track bike there for his birthday a couple weeks ago and he also took off the amount of the taxes (our taxes here are 8.75%)Whenever we have an issue with our bikes that we bought there (6 of the 12 bikes we have were purchased through him) they always fix them for free. The owner is a cyclist himself and is almost always in the shop. If he doesn't have something we need in stock he'll always order it for us right away.

Edited by: PAIGECSLP at: 2/1/2008 (12:14)
Paige

~~~o
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( * )/ ( * )


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ABIKER's Photo ABIKER Posts: 981
2/1/08 11:49 A

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I've had similar experiences in both respects as well. It's so ridiculous that an independent bike shop would foster an atmosphere that looks down on anyone that doesn't look like they just finished the Tour de France or has the same knowledge that the staff has when it comes to bike maintenance. If I had all the answers I wouldn't need you guys!!!

That felt good to get out. Anyway the bike shop I use now is great. The owner is there most of the time, and is a very nice guy and very involved in the community. www.reserbicycle.com/


~~Adam~~ abiker.blogspot.com
'08 cycling : 0/1500 miles
'08 running: 446/1500 miles



CAPEJOHN's Photo CAPEJOHN Posts: 95
2/1/08 11:40 A

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I can certainly relate. The closest bike shop is four or five miles from my house. The three I use are 15, 35 and 40 miles from home.

The wrench at Yesteryear in New Bedford is really good, but the owner is an ass.

Edited by: CAPEJOHN at: 2/1/2008 (11:39)
Your freedom of speech is earned by allowing others their freedom of speech.


 
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2/1/08 10:58 A

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Went to my LBS (Richardson Bike Mart) and, due to past experiences in bike shops, was fairly apprehensive. Just needed a new mirror for my helmet, bought it and was doing my share looking at all the goodies I can't justify buying (to my Spousal Unit).
Was very surprised when two of the guys pulled me aside...Seems a new bike designer/developer had brought in some bikes and they wanted me to try them. My immediate response was to duck and cover (damned Pavlovian conditioning!), but they didn't have to do too much arm twisting.
Had a blast riding on the road in the back on these things with the staff. I know what I want for Christmas now! They just made me a customer for life being so welcoming.
.....
Now I told you That story to get to this one...
Went to their other store by Whiterock and got the other treatment...felt the "fat guy alert" signal from the staff, very frosty in there. If I could have bought the tires I needed at the first store I would have just walked out.
I guess I could have ordered them on line, but was hoping to get a ride in that afternoon.
As it turned out, I ended the day feeling demeaned and didn't take the ride because of the freakish arctic wind that started blasting when I got everything ready (only made it for a mile before turning blue and heading home.)
I'll be using the shop close to home form now on.

I'm just this GUY, ya know?



Starting Weight 385
(397 pre SP)



 current weight: 365.3 
 
385
357.5
330
302.5
275
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