I've had a problem with syncing and through the web site found out that there is a little hole in the bottom of the thing to stick a pin in to reset it. I know that I didn't have the fitbit on it and I think that it was plugged into the computer. Has worked fine since!!
that has happened to me too about every few wks or so and I do what you do...unplug it and then replug it back in...sometimes I have to press the little button on the underside for it the sync up as well. Don't know why it does it but I have a little game going...how long can I go before it doesn't sync up!! I guess it's the quirks of technology...still needs human help to get it right!!
March Minutes: 1,326
Fitness Minutes: (182,868) Posts: 2,211 1/27/12 9:43 A
I know this is a bit late, but I have problems with it syncing and when I do, I have to unplug it from the computer and plug it back in. Not sure why I have to do that but when I do it starts working again.
New low reached 149.2 lbs on 5/6/11. Made my weight watcher goal on Tuesday, May 3, 2011. New walk record 9/9/11, 4 miles in 58 minutes.
Thanks everyone, I already tried squeeze it and tried a different computer. Now it's syncing but not showing up on the tracker screen. Hmmmm. Will try un install it etc. Customer Service suggest that I reset it. That didn't work. It wouldn't reset. Then that I update firmware. That helped it to sync but the screen is still blank. Waiting to hear their next suggestions. They email back pretty quickly.
I have 3 gold prongs too. Whew, I thought maybe I broke it already
THERE ARE ONLY 3 GOLD PRONGS ON ONE SIDE OF THE FITBIT...THE REST ARE EMPTY SINCE THEY FIT INTO THE GOLD PRONGS ON THE TRANSMITTER CONNECTED TO YOUR COMPUTER. I HAD SOME TROUBLE WITH IT SYNCING TO ONE OF MY COMPUTERS AT HOME SO I MOVED IT TO ANOTHER AND HAVEN'T HAD A PROBLEM SINCE. I JUST GOT MINE BEFORE CHRISTMAS.
I WOULD TRY RESETTING IT BY DELETING THE OLD DOWNLOADED PROGRAM AND THEN DOWNLOADING THE PROGRAM AGAIN AS IF WAS NEW. I HAVE WINDOWS XP AND I HAD TO CLICK ON ALOT OF BOXES THAT CAME UP BECAUSE IT KEPT SAYING THAT FITBIT AND WINDOWS WOULDN'T BE COMPATIBLE. IT WASN'T UNTIL AFTER I CLICKED ON ALL THOSE BOXES IGNORING THEIR WARNINGS THAT THE PROGRAM COULD DOWNLOAD.
I have three, all in a row. The other two are blank. Sometimes you just have to squeeze a little (gently!) when the fitbit is on the station...or try a different USB port for the base. Good luck! Support is really great, so I am sure they will take good care of you!
I'm so glad I thought to find a fitbit team on sp. Just got my fitbit in December. i think it's broken already. can anyone tell me if their fitbit has golden prongs at the bottom on the inside where it connects to the base station... how many???????????/ I think a few of mine are missing and that's why it isn't syncing.
i have emailed them and they told me to reset it. It won't reset. waiting for reply from fifbit. sad
SparkPeople, SparkCoach, SparkPages, SparkPoints, SparkDiet, SparkAmerica, SparkRecipes, DailySpark, and other marks are trademarks of SparkPeople, Inc. All Rights Reserved.
SPARKPEOPLE is a registered trademark of SparkPeople, Inc. in the United States, European Union, Canada, and Australia. All rights reserved.