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HOPE4ME's Photo HOPE4ME Posts: 313
1/28/12 6:16 P

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I've had a problem with syncing and through the web site found out that there is a little hole in the bottom of the thing to stick a pin in to reset it. I know that I didn't have the fitbit on it and I think that it was plugged into the computer. Has worked fine since!!


Julie

There is "Hope for Me!!"

SW 312-- Dr.. Scale!! 5/22/11
1st goal - 300
2nd Goal - 290
3rd Goal - 280
4th Goal - 265



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PUDLECRAZY's Photo PUDLECRAZY Posts: 4,408
1/28/12 11:53 A

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This happens to me sometimes, too. Unplugging and replugging doesn't work in my case, but restarting my computer does. I hope you have found the solution.



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COBBYCAT's Photo COBBYCAT Posts: 64
1/27/12 9:58 A

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that has happened to me too about every few wks or so and I do what you do...unplug it and then replug it back in...sometimes I have to press the little button on the underside for it the sync up as well. Don't know why it does it but I have a little game going...how long can I go before it doesn't sync up!! I guess it's the quirks of technology...still needs human help to get it right!!

Julia


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SVEDUCATOR's Photo SVEDUCATOR SparkPoints: (143,979)
Fitness Minutes: (198,968)
Posts: 2,218
1/27/12 9:43 A

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I know this is a bit late, but I have problems with it syncing and when I do, I have to unplug it from the computer and plug it back in. Not sure why I have to do that but when I do it starts working again.

New low reached 149.2 lbs on 5/6/11. Made my weight watcher goal on Tuesday, May 3, 2011.
New walk record 9/9/11, 4 miles in 58 minutes.


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LMK206's Photo LMK206 Posts: 3,684
1/4/12 1:37 P

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Thanks everyone, I already tried squeeze it and tried a different computer. Now it's syncing but not showing up on the tracker screen. Hmmmm.
Will try un install it etc. Customer Service suggest that I reset it. That didn't work. It wouldn't reset. Then that I update firmware. That helped it to sync but the screen is still blank.
Waiting to hear their next suggestions. They email back pretty quickly.

I have 3 gold prongs too. Whew, I thought maybe I broke it already

Edited by: LMK206 at: 1/4/2012 (13:53)
LYNN
North Central Florida


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MINDA31807's Photo MINDA31807 Posts: 853
1/3/12 6:55 P

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I have to unplug my remote transmitter and plug it back in everytime I want to sync, not quite sure why.

Malinda
(Mountain Time Zone)


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COBBYCAT's Photo COBBYCAT Posts: 64
1/3/12 12:58 P

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THERE ARE ONLY 3 GOLD PRONGS ON ONE SIDE OF THE FITBIT...THE REST ARE EMPTY SINCE THEY FIT INTO THE GOLD PRONGS ON THE TRANSMITTER CONNECTED TO YOUR COMPUTER. I HAD SOME TROUBLE WITH IT SYNCING TO ONE OF MY COMPUTERS AT HOME SO I MOVED IT TO ANOTHER AND HAVEN'T HAD A PROBLEM SINCE. I JUST GOT MINE BEFORE CHRISTMAS.

I WOULD TRY RESETTING IT BY DELETING THE OLD DOWNLOADED PROGRAM AND THEN DOWNLOADING THE PROGRAM AGAIN AS IF WAS NEW. I HAVE WINDOWS XP AND I HAD TO CLICK ON ALOT OF BOXES THAT CAME UP BECAUSE IT KEPT SAYING THAT FITBIT AND WINDOWS WOULDN'T BE COMPATIBLE. IT WASN'T UNTIL AFTER I CLICKED ON ALL THOSE BOXES IGNORING THEIR WARNINGS THAT THE PROGRAM COULD DOWNLOAD.

Julia


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DIANNEYME's Photo DIANNEYME Posts: 5,431
1/3/12 12:56 P

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I have three, all in a row. The other two are blank. Sometimes you just have to squeeze a little (gently!) when the fitbit is on the station...or try a different USB port for the base. Good luck! Support is really great, so I am sure they will take good care of you!

Dianne
Co-Leader of NYY Fans Team - GO YANKEES!


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LMK206's Photo LMK206 Posts: 3,684
1/3/12 11:35 A

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I'm so glad I thought to find a fitbit team on sp. Just got my fitbit in December. i think it's broken already.
can anyone tell me if their fitbit has golden prongs at the bottom on the inside where it connects to the base station... how many???????????/ I think a few of mine are missing and that's why it isn't syncing. emoticon

i have emailed them and they told me to reset it. It won't reset. waiting for reply from fifbit. sad

LYNN
North Central Florida


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