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spark activity tracker error today



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PRICHETTO
PRICHETTO's Photo SparkPoints: (11,701)
Fitness Minutes: (10,674)
Posts: 340
11/5/13 11:45 A

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Thank you, Coach Denise, for the explanation. That makes sense with the time change. I really love working with the SparkPeople program. It keeps it simple and helps me stay on track and progressing with my goals. Pat

Patricia
Tuscaloosa, Alabama

"Begin doing what you want to do now. We are not living in eternity. We have only this moment, sparkling like a star in our hand and melting like a snow flake."
M.B. Ray



 current weight: 130.0 
 
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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 29,784
11/4/13 8:53 P

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Unfortunately, there was a system issue related to Sunday morning's time change that caused some Spark tracking data to be overwritten, which sounds like what may have happened for you. I'm sorry to say that there is nothing we can do to recover that data for you.

I apologize for the error and inconvenience, but it should have only happened for your workout from yesterday morning.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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PRICHETTO
PRICHETTO's Photo SparkPoints: (11,701)
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11/4/13 5:09 P

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Today, I waiting until I completed my usual exercise routine and weight lifting class before downloading my Spark Activity Tracker. So far today, the fitness recorded looks accurate. I checked back on yesterday's activity and the error is still there. I thought the system would recalibrate; but, didn't see that happened. I hope this was a one time "fluke." I didn't do anything out of the ordinary yesterday, the system just "swallowed" my morning workout. The steps were there in the a.m. and gone by the afternoon. Very strange. Have you heard anyone else mention this yesterday? Thanks so much for checking with me about this.

Edited by: PRICHETTO at: 11/4/2013 (17:15)
Patricia
Tuscaloosa, Alabama

"Begin doing what you want to do now. We are not living in eternity. We have only this moment, sparkling like a star in our hand and melting like a snow flake."
M.B. Ray



 current weight: 130.0 
 
138
135
132
129
126


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 29,784
11/4/13 10:35 A

SparkPeople Team Member

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Is this still an issue for you?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


1,755 Days since:  No Soda
 
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PRICHETTO
PRICHETTO's Photo SparkPoints: (11,701)
Fitness Minutes: (10,674)
Posts: 340
11/3/13 9:09 P

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I downloaded my spark activity tracker steps, mileage, and calories this morning to the fitness link; but, this afternoon when I returned to update my nutrition tracker, I noticed that my morning workout was deleted! Anybody know what happened today? This is the first time this has happened....

Patricia
Tuscaloosa, Alabama

"Begin doing what you want to do now. We are not living in eternity. We have only this moment, sparkling like a star in our hand and melting like a snow flake."
M.B. Ray



 current weight: 130.0 
 
138
135
132
129
126


 
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