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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
8/8/14 5:38 P

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Thanks for letting me know!

Enjoy the weekend.

Merle

~ Merle


JUSTME9898's Photo JUSTME9898 Posts: 1,316
8/8/14 5:24 P

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Thank you - got it working and the icon magically appeared

Edited by: JUSTME9898 at: 8/8/2014 (17:24)
goal is to be able to walk again
Linda
high desert, California


 current weight: 241.0 
 
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JUSTME9898's Photo JUSTME9898 Posts: 1,316
8/8/14 12:28 P

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I am not at my computer right now, I will try this when I get back home this evening. Thank you

goal is to be able to walk again
Linda
high desert, California


 current weight: 241.0 
 
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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
8/8/14 11:29 A

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Hi,

Not sure why it would disappear from your desktop like that. Assuming you have a Windows-computer (not a Mac), you can give this a try:

Go to your Start Menu (press the Windows key on your keyboard) and then type SparkPeople while on that screen. This will automatically search your computer and find the installed file (Note: you do not have to type into any search box, but can just start typing while the Start Menu page is open). Once it finds the SparkPeopleConnect program, right click the icon and choose to pin it to your Start menu or Taskbar for easy access again. Also you can click to run the SparkPeopleConnect program.

If the SparkPeople Connect application is then running, see if the SyncPoint is green again. If it is not, please check the 3 status indicators within the SparkPeople Connect application on the SyncPoint page and let us know what colors are listed next to each one.

Let me know what happens and we'll go from there if needed.

Hoping this helps!

~ Merle


JUSTME9898's Photo JUSTME9898 Posts: 1,316
8/8/14 1:35 A

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It has been working for about 2 months. It registered nothing yesterday and then today I looked at the connection and there were no lights on at all. I pulled it out and pt it back in and the light flashed red for a second and then it was dark. When I went to find it on my desktop, it was as if it never existed.

goal is to be able to walk again
Linda
high desert, California


 current weight: 241.0 
 
270
240
210
180
150
SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
8/8/14 12:49 A

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Hi,

Sorry you are having trouble with your Spark. Was it working for you previously or did you just install it and can't get it working?

Spark_Merle

~ Merle


JUSTME9898's Photo JUSTME9898 Posts: 1,316
8/7/14 11:30 P

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There is no light on the thumb drive at all and I cannot find any icon in my tray. Very upset

goal is to be able to walk again
Linda
high desert, California


 current weight: 241.0 
 
270
240
210
180
150
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