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CLAYRATHKE SparkPoints: (93,151)
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7/31/14 5:44 P

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When I started to forward you a copy of the newsletter, the forwarded copy was properly formatted. So I forwarded a copy of the newsletter to myself and I was able to get the points for reading the email.

I'll just forward the newsletter to myself in the future. Thanks for your help.

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 31,139
7/31/14 5:10 P

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There isn't another way to access those. Will you forward me a copy of one of those emails? You can send it to me at denise@sparkpeople.com.

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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CLAYRATHKE SparkPoints: (93,151)
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7/31/14 4:33 P

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Thanks for the reply, but that's not the problem. When I open the Healthy Heart newsletter (in Yahoo), all of the text runs together without any formatting. There are no images, and no boxes with red x either. There isn't a message that gives me the opportunity to click on a hyperlink if the message doesn't display correctly.
I receive all of the weekly newsletters from Spark, but this is the only one that has problems. I've even tried cancelling my subscription, then renewing it later. Nothing seems to work. Is there another way to access the healthy heart newsletter?



SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 31,139
7/31/14 3:13 P

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It sounds like you may have turned off images for those emails. Do you see any red x's or anything in place of the images? If so, you should be able to right click on them and select the option to show images. Otherwise, if you are using an email program like yahoo, there should be a link near the top of the email to show images that you can click on.

Hope that helps!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
CLAYRATHKE SparkPoints: (93,151)
Fitness Minutes: (24,491)
Posts: 867
7/31/14 2:54 P

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For about a month or more, my weekly Healthy Heart Newsletters show up in my email but don't contain any photos or links or anything. I can't get points for reading the email because there is not button to click for points.
I receive several other weekly newsletters, and they all work fine. I only have problems with the healthy heart newsletter.
Any idea what the problem could be, and how I can fix it?

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