0
 
Author: Sorting First Post on Top ↑ Message:
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 31,335
7/12/14 12:22 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
Did you happen to reset your account?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
ALICEPHIPPS1955's Photo ALICEPHIPPS1955 Posts: 129
7/12/14 11:44 A

My SparkPage
Send Private Message
Reply
MY WEIGHT AND MEASUREMENTS HAVE DISAPPEARED TOO!!!!!!!!!!!!!!
I DON'T KNOW WHAT THAT'S ALL ABOUT.IT'S LIKE I JUST STARTED WEIGHING AND MEASURING BEEN DOING THIS SINCE NOV.20TH!!!! WEIRD HMMMMMMMMM
CONFUSED HOPE IT CAN BE RESET SOMEHOW...
ALLIE emoticon

Never Give Up!!!!


 current weight: 245.0 
 
287
249
211
173
135
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 31,335
7/11/14 10:14 A

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
I actually see 3 accounts associated with your email address. There is one that you recently signed in with: JESSICAMW78. Perhaps you were using that with the app instead of the one you are posting from?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
JESSICA78 Posts: 5
7/10/14 10:13 P

Send Private Message
Reply
Any other ideas? Or, Denise, are you able to see if I happen to have two accounts with the same email address? I can list my email if that will help.

JESSICA78 Posts: 5
7/10/14 3:46 P

Send Private Message
Reply
I was not logged in on my app(it somehow logged me off for the first time in years). I logged in on my pc as Jessica78(the only username that I remember creating, but am not 100% sure about that). My app ID says that my username is jessica78. It also says that the last sync was on 6/1/14. Assuming that sync coordinates with the user ID given, it has to be the same one. Nothing was messed up and everything was there on 6/1/14.

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 31,335
7/10/14 3:42 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
Are you using the app or the mobile site? If it's the app, are you still logged in? You should be able to go to the Other Settings section, then application info to see what username you are using on there.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
JESSICA78 Posts: 5
7/10/14 3:36 P

Send Private Message
Reply
I think that I am. But, not 100% sure. I tried the retrieve your username/password several times. I never received an email. That is the only email that I have had for over 12 yrs, so I know that is what I used to establish it. Any ideas on how I could figure that out? I know it seems silly, but I am desperate to regain access to that info!

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 31,335
7/10/14 3:32 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
Are you sure you are logged into the same account online that you were logged into on your phone?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
JESSICA78 Posts: 5
7/10/14 3:27 P

Send Private Message
Reply
If it would be of any help, it says that my last sync was on 6/1/14, before all of these problems started. Can I somehow take it back to that point?


JESSICA78 Posts: 5
7/10/14 3:21 P

Send Private Message
Reply
A couple of days ago, I began having problems using SP on my phone(the only way that I ever use it) and it gave me a msg that I had to log in online to use it offline(even though I wasn't trying to use it offline). So I logged on to SP on my pc. Now, all of my past food trackers and weight history is gone. Can anyone help me retrieve this? This is the ONLY reason that I have stayed with SP, I have my history here. Any help would be appreciated!

Edited by: JESSICA78 at: 7/10/2014 (15:28)
Page: 1 of (1)  

Report Innappropriate Post

Other Site/Technical Help Topics:

Topics: Last Post:
Not receiving emails @ msg posts 10/31/2014 11:20:59 AM
spark points wheel won't spin 8/6/2014 2:42:17 PM
Fade out "Activity Track". 7/18/2014 1:09:25 PM
Nutrition Tracker Changed My Calorie Range 9/24/2014 2:05:13 PM
How do I "save" a Message Board Topic? 9/7/2014 12:36:07 AM

Thread URL: http://www.sparkpeople.com/myspark/messageboard.asp?imboard=5&imparent=34036476

Review our Community Guidelines





Diet Resources: raisins benefits | raisins vitamins | raisins health