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Activity Tracker Won't Sync



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SPARK_COACH_JEN
SPARK_COACH_JEN's Photo Posts: 55,232
7/6/14 10:15 A

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I don't have any further details right now. I'm not sure what kind of wrist band she has, but our site does sync with Fitbit (if that's what it is) if you set it up in your account.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."


DAMETEMPLAR
DAMETEMPLAR's Photo Posts: 196
7/6/14 8:58 A

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Do you have any idea of when this will be back up. One of my daughters has a wrist band that stores her information, transfers it to her computer and cell phone and she never seems to have trouble. In the interest of being able to keep track of my activities, should I switch? And can my sparkpeople supports use that to track as well?



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SPARK_COACH_JEN
SPARK_COACH_JEN's Photo Posts: 55,232
7/6/14 8:41 A

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I don't know the details.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."


IVYLASS
IVYLASS's Photo SparkPoints: (110,380)
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7/6/14 8:14 A

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This seems to be a long time to be down. Were they hacked?

One stumble does not a failure make.

Everything in moderation.


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SPARK_COACH_JEN
SPARK_COACH_JEN's Photo Posts: 55,232
7/6/14 8:00 A

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Yes, that's correct.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."


CATDEEANN
SparkPoints: (5,829)
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Posts: 7
7/6/14 7:36 A

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Thank you for the reply. Are you telling me that my data is saved from the past four days and it will be downloaded when the system is back up?



SPARK_COACH_JEN
SPARK_COACH_JEN's Photo Posts: 55,232
7/6/14 7:27 A

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I'm sorry if you didn't get a response to your first request for help. (I'm not sure where that was, but didn't see any record of it, so maybe we didn't see it.) Our partner, FitLinxx, is currently experiencing issues with their system and it is currently down. All of your data will be stored on your device and will sync up once FitLinxx system comes back online. We apologize for the inconvenience.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."


CATDEEANN
SparkPoints: (5,829)
Fitness Minutes: (13,502)
Posts: 7
7/6/14 4:21 A

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This is the SECOND time my tracker won't sync. UGH! I asked for help the first time and never received a reply. I don't know what to do about it and you're not providing assistance. I have encouraged others to buy this, but I won't do that anymore. This is RIDICULOUS! I have no idea of what I've done for the past week. I can't meet my goals when I can't track my goals. Please, please, please advise me of what I should do now. I have already decided to buy a tracker from a different company, but that should NOT be the answer to this problem.

Edited by: CATDEEANN at: 7/6/2014 (04:23)


 
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