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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 33,263
7/7/14 1:32 P

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We understand, and share in your frustration. Hopefully we will have a resolution to this very soon. We don't have any new updates at this time. I'm sorry I don't have any better response for you at this point.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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I_AM_UNSTOPABLE's Photo I_AM_UNSTOPABLE Posts: 4,179
7/6/14 12:13 A

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okay, now i am losing my patience .. i don't believe they are working on this...i think they are off on holdiay and we are just falling by the way side .. we are working on 74 hours now and i am getting done with this ... what is going on!! i want a NEW update, not a repeat of the old update from 2 days ago!!!

~~"It is better to conquer 'yourself' than to win a thousand battles."
~~"You must find the place inside yourself where nothing is impossible!" Deepak Chopra
Smoke free since July 18, 2008
Carpe Diem!! Colleen - EST Rapid Runners


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JUSTME9898's Photo JUSTME9898 Posts: 1,970
7/5/14 10:19 P

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please send updates as you receive them - the original estimate was 24 hours then 48 and now ?? - I understand that you have no control over the time -but as a user I would like to be told every time there is a change

Edited by: JUSTME9898 at: 7/5/2014 (22:19)
goal is to be able to walk again
Linda
high desert, California


 current weight: 245.0 
 
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 33,263
7/5/14 8:09 P

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I assure you that they are working very hard to get the system up and running as soon as possible. The Spark can hold up to about 2 weeks of data, so it will be able to sync that as soon as the system is back up and running.

Again, we apologize for the inconvenience.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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CAMILLZ's Photo CAMILLZ Posts: 2
7/5/14 7:34 P

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emoticon

So irritating! Fairly new to SP, so am really counting on my Tracker to work. Last download was July 3 in the evening. Not really working for maintaining a positive attitude. Did these people take the three day weekend off?

emoticon



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I_AM_UNSTOPABLE's Photo I_AM_UNSTOPABLE Posts: 4,179
7/4/14 11:39 A

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thanks .. i hope they get it fixed soon .. i work out a lot so i am afraid it will kick out steps and such i have already done ..

~~"It is better to conquer 'yourself' than to win a thousand battles."
~~"You must find the place inside yourself where nothing is impossible!" Deepak Chopra
Smoke free since July 18, 2008
Carpe Diem!! Colleen - EST Rapid Runners


 current weight: 149.0 
 
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146.75
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 33,263
7/4/14 11:34 A

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Yes, it is.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
I_AM_UNSTOPABLE's Photo I_AM_UNSTOPABLE Posts: 4,179
7/4/14 11:29 A

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is this regarding the spark tracker because mine keep saying i am not connected to the internet, and well, i am obviously connected to the internet because i am on here?? so is that why my light is red and it won't sync up ??

~~"It is better to conquer 'yourself' than to win a thousand battles."
~~"You must find the place inside yourself where nothing is impossible!" Deepak Chopra
Smoke free since July 18, 2008
Carpe Diem!! Colleen - EST Rapid Runners


 current weight: 149.0 
 
206
186.25
166.5
146.75
127
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 33,263
7/4/14 11:13 A

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Our partner, FitLinxx, is currently experiencing issues with their system and it is currently down. All of your data will be stored on your device and will sync up once FitLinxx system comes back online.

We apologize for the inconvenience!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
GFSIDDLE SparkPoints: (139,269)
Fitness Minutes: (93,383)
Posts: 11
7/4/14 11:07 A

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lost connection last night at 6:00 pm have tried refreshing, different port, taking out and putting back. is there still problems on your end, or do I need a new one?



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