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TINA8605's Photo TINA8605 SparkPoints: (57,898)
Fitness Minutes: (12,395)
Posts: 1,665
7/2/14 4:48 P

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My food favorites was working this morning but now its not. To answer your question....the pulled pork was added to my favorites yesterday. But when I was reviewing my food intake it was listed 8 times.
I see I'm not the only one with this issue. Is this gonna be fixed soon?
I use windows 8.1 and I rarely use the back button. I use the My Trackers to go where I need to be.



Edited by: TINA8605 at: 7/2/2014 (16:50)
ALWAYS BELIEVE THAT SOMETHING WONDERFUL IS ABOUT TO HAPPEN


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KSTONYA's Photo KSTONYA Posts: 370
7/2/14 11:25 A

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Yes the problem is not happening all the time. It might be when SP website is having issues. Normally we have found when the page does not refresh at a normal time frame, Like the website is overwhelmed maybe. I know it is not the browser as my husband and I use different browsers. Its just frustrating when we are in a hurry to get our food entered and the site is slow to update. I will suggest to my husband to refresh his screen a couple of times before re-entering the food as that normally fixes the issue but is still not right.

Trisha

www.fitbit.com/user/2653DJ


 current weight: 13.0  over
 
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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,791
7/2/14 8:48 A

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Hi KSTONYA - I have been trying to recreate the issue you describe; but, have not been able to do that. It sounds like it may be happening sometimes and not at other times for you. Have you noticed any particular pattern to that, and which browser(s) were you using when that happened?

Spark_Merle

~ Merle


SPARK_MERLE's Photo SPARK_MERLE Posts: 1,791
7/2/14 8:42 A

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Hi TINA8605 - Are you saying that you tried to enter the pork once, but it showed up 8 times in your Nutrition Tracker? Were you selecting the pork from your Recent or Favorites tab or had you performed a general search of the food database?

Which browser (and version) are you using - so I can try to recreate the problem as I have not been able to do that.

Spark_Merle

Edited by: SPARK_MERLE at: 7/2/2014 (08:49)
~ Merle


TINA8605's Photo TINA8605 SparkPoints: (57,898)
Fitness Minutes: (12,395)
Posts: 1,665
7/2/14 7:38 A

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Day 2 my nutrition favorites not working!!!!!! Please help me



Edited by: TINA8605 at: 7/2/2014 (16:46)
ALWAYS BELIEVE THAT SOMETHING WONDERFUL IS ABOUT TO HAPPEN


 Pounds lost: 38.0 
 
0
14.5
29
43.5
58
KSTONYA's Photo KSTONYA Posts: 370
7/2/14 1:09 A

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Both my husband and I have had a problem that when we select out food to be added to the meal and click the add food. Several times not all the food items will be added. If we think we did not add and re-add then the next time the screen comes up the food items are in there twice. This problem has happened several times. We have found that by refreshing the page a FEW times will put all the items on the page but why is it not adding the 1st time.

www.fitbit.com/user/2653DJ


 current weight: 13.0  over
 
15
7.5
0
-7.5
-15
TINA8605's Photo TINA8605 SparkPoints: (57,898)
Fitness Minutes: (12,395)
Posts: 1,665
7/1/14 7:58 P

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I am having an issue with my food tracker favorite and with putting in a new exercise. It was working this morning but after lunch it put 2oz of pulled pork 8 times. I can't get food favorites to come up at all. It says loading but only brings up a blank space. Can someone please look into this, please

ALWAYS BELIEVE THAT SOMETHING WONDERFUL IS ABOUT TO HAPPEN


 Pounds lost: 38.0 
 
0
14.5
29
43.5
58
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