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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,175
6/13/14 12:20 A

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Thanks for trying that. I'm sorry nothing helped. I don't have anything else for you to try. The issue is that page is just not optimized for mobile use at this time. Sorry about that.

Spark_Merle


~ Merle


SHARON10002's Photo SHARON10002 SparkPoints: (110,559)
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6/11/14 10:49 P

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Yes, did this just yesterday. Using IOS 7 Apple iphone 5S.

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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,175
6/3/14 1:19 A

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Hi,

Did you try clearing your cache and cookies, and using a different browser?

If it still does not work after trying that, please tell me which iOS is on your phone.

Thanks.

~ Merle


SHARON10002's Photo SHARON10002 SparkPoints: (110,559)
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6/2/14 10:56 P

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Back at home on my own computer (desktop) and everything works fine as it should.
Still not able to do it on my iphone.

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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,175
6/1/14 1:42 P

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Hi INSH8P!

Thanks so much for commenting here and letting us know that it works for you with the latest iOS, but not the older version.

I'm glad SparkCoach is working out for you! I use it too. emoticon

Have a good day!

Spark_Merle

~ Merle


INSH8P's Photo INSH8P Posts: 1,352
6/1/14 1:41 A

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I have the same problem when I use SparkCoach. In iOS 7.1.x, the SparkCoach app responds as I would expect for the Tracking Other Goals.
In iOS 5.1.x, the SparkCoach app gives no response. So I use "skip for today", and then I may go the "Other Goals" tracker when I am using a Desktop web browser.

I happen to find SparkPeople very suitable for my maintenance needs; and SparkCoach is well worth the cost.

Co-Leader, SparkTeam - Nova Scotians!
Co-Leader, SparkTeam - Violinists

Then sings my soul.


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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,175
5/30/14 11:04 A

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Okay, thanks for letting me know it worked for you on your home computer previously.

Let me know if it helps after you have a chance to try clearing your cache and cookies, and using a different browser. I hope it does!

Spark_Merle

Edited by: SPARK_MERLE at: 5/30/2014 (11:04)
~ Merle


SHARON10002's Photo SHARON10002 SparkPoints: (110,559)
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5/29/14 11:34 P

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Not at home so don't have access to computer. I logged daily on my computer at home right up until the night before I left. Only have my Iphone and ipad air belonging to my son at moment.

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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,175
5/28/14 11:24 P

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One other question for you: Do you have access to a computer? If so, would you try to log the same goals from the computer to make sure it works there for you?

emoticon

~ Merle


SPARK_MERLE's Photo SPARK_MERLE Posts: 1,175
5/28/14 11:15 P

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You can find instructions for clearing cache on Google Chrome here:

support.google.com/chrome/answer/95582

Here are some instructions for on the iPhone:

www.wikihow.com/Clear-Your-Browser%27s-Cac
he-on-an-iPhone


Please give that a try. I am not sure this will fix things; but, it's a good thing to try. In the meantime, I will also keep investigating to see if I can find something on this end.

Sorry it is still being a problem. Thanks for your patience while we work together to try to figure out the solution.

Spark_Merle

~ Merle


SHARON10002's Photo SHARON10002 SparkPoints: (110,559)
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5/28/14 10:56 P

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I am using Google Chrome on my son's iPad Air. My phone is a iPhone 5S running IOS7.
Still not able to do it now on either. I am not aware on how to clean cookies or cache on either. Didn't know you could do that on cell phone.

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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,175
5/26/14 5:59 P

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Hi!

I'm sorry you are still having trouble with that.

Have your cleared your cache/cookies recently? That can help with this type issue so please give that a try. Also, you could try using a different browser to see if you get better results then.

If neither of the above work, please let me know which browsers you have tried, plus what version iPad and iPhone you are using. And, do you run into the error when trying to update all of your Other Goals or just certain ones? If you would give me a couple specific examples, it would help us test it out.

Thanks for trying the above and then let me know what happens.

Spark_Merle

~ Merle


SHARON10002's Photo SHARON10002 SparkPoints: (110,559)
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5/25/14 11:14 P

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Still not working - very frustrating.

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SHARON10002's Photo SHARON10002 SparkPoints: (110,559)
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5/24/14 10:36 P

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I have not been able to track other goals on my ipad or iPhone. Get message that some information could not be transferred correctly.. Please fix this.

Edited by: SHARON10002 at: 5/24/2014 (22:37)
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