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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,169
8/27/14 8:30 A

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I did receive it and have forwarded it to our tech team to look at. I'll let you know once they have a chance to look at it and I have more info for you.

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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WILLIAMS1851's Photo WILLIAMS1851 Posts: 53
8/27/14 7:34 A

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I sent a screen shot a couple of days ago. I hope it helps.



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WILLIAMS1851's Photo WILLIAMS1851 Posts: 53
8/22/14 11:23 A

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As luck would have it, it is working today. I will send it if it begins to fail on me again.



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,169
8/21/14 10:20 P

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If you are still having trouble with this, please take a screenshot of it happening and send it to me as an attachment. You can send that to denise@sparkpeople.com.

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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WILLIAMS1851's Photo WILLIAMS1851 Posts: 53
8/14/14 5:13 P

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Clearing cache/cookies/images did not make the problem go away.

I am using Version 36.0.1985.143 m.



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WILLIAMS1851's Photo WILLIAMS1851 Posts: 53
8/14/14 5:09 P

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The issue does not occur on IE (64 bit) nor does it occur when I use the IE plugin on Chrome. It does seem to appear all the time now in Chrome when not using the IE plugin.



 current weight: 188.2 
 
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SHARON10002's Photo SHARON10002 SparkPoints: (106,450)
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8/13/14 11:56 P

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"We still haven't been able to replicate this issue. Do you use an ad or pop up blocker? If so, you may want to try turning those off while on that page to see if that makes a difference for you. Do you have any extensions/add-on's installed in your browser? If so, it is possible one of those might be interfering with that page. Have you also tried clearing your cache and cookies? This page has info on how to do that: www.sparkpeople.com/community/help_answer.
asp?id=55."

Coach Denise

Yes, I do use a pop up blocker and ad blocker because I find all of the ads on this website too distracting, and tend to get a headache on short order when I am not on my own computer. That being said, I have used these same tools for the past 3 years, which was well before you re-worked the website, and all functioned as expected.
I do clear cache and cookies from by browser upon every browser exit.

Experienced the same problems again tonight. Very frustrating . . . . As long as I don't have to access the Favorites menu, it seems to be OK.



Eastern Standard Time

WILLIAMS1851's Photo WILLIAMS1851 Posts: 53
8/13/14 8:31 P

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I have not tried these. This system has not been changed recently and, as I mentioned, the problem comes and goes. It is not repeatable on my system either.



 current weight: 188.2 
 
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,169
8/13/14 3:24 P

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We still haven't been able to replicate this issue. Do you use an ad or pop up blocker? If so, you may want to try turning those off while on that page to see if that makes a difference for you. Do you have any extensions/add-on's installed in your browser? If so, it is possible one of those might be interfering with that page. Have you also tried clearing your cache and cookies? This page has info on how to do that: www.sparkpeople.com/community/help_answer.
asp?id=55
.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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SHARON10002's Photo SHARON10002 SparkPoints: (106,450)
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8/12/14 10:55 P

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I am having the same issue, and am running Windows 7 and Firefox browser. It's frustrating - never happened until you reworked the website.

Eastern Standard Time

WILLIAMS1851's Photo WILLIAMS1851 Posts: 53
8/12/14 9:32 P

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It does not happen all the time. It is intermittent.



 current weight: 188.2 
 
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,169
8/12/14 10:06 A

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Can you try a different browser to see if you get the same issue?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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WILLIAMS1851's Photo WILLIAMS1851 Posts: 53
8/12/14 7:38 A

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I am seeing the same issue. I have to go to my iPhone app to see favorites. I have no blockers set (at least nothing new from the time it did work). I am using Chrome.



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,169
8/5/14 6:03 P

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Are you using the app or a browser on your iPad? Are you sure you're logging into the same account in both places?

Coach Denise

Edited by: SP_COACH_DENISE at: 8/5/2014 (18:03)
"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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JONIMP's Photo JONIMP Posts: 10
8/5/14 9:29 A

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I'm having the same issue too. If I use my iPad, my favorites show up. If I use my laptop, the favorites are gone. It's very frustrating. Has anyone found a solution?

MYSTIQALWOLF's Photo MYSTIQALWOLF SparkPoints: (36,324)
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5/3/14 1:40 P

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Had this probl

Edited by: MYSTIQALWOLF at: 5/3/2014 (13:54)
One day at a time, One step at time. Those days and steps add up and before you know it you have reached your goal.


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HUNGRYWON's Photo HUNGRYWON Posts: 72
4/30/14 8:32 P

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Thanks for the reply! The screen shot would really only show that I'm on favorites tab and nothing is below it to select from...I'm not sure how to determine if I've got a block setting, but I'll see what i can figure out. If I do figure it out, I'll let you know in case the issue comes up again.



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,169
4/26/14 11:14 A

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I haven't been able to replicate that issue. Can you send me a screenshot of what your page looks like when you try to pull those up on your laptop? You can send that to denise@sparkpeople.com. Do you have anything set to block parts of that page (ad blocker, pop up blocker, etc)?

Coach Denise

Edited by: SP_COACH_DENISE at: 4/26/2014 (11:16)
"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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HUNGRYWON's Photo HUNGRYWON Posts: 72
4/26/14 1:25 A

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When I'm on my laptop at home my favorites list for tracking my food does not show up when I click on the tab. It works on my work computer but not on my laptop. I have tried different browsers (IE, Chrome and Firefox) and none work.

Any suggestions?



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