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MPETERS79's Photo MPETERS79 SparkPoints: (11,295)
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4/6/14 7:41 P

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Got mine today and will see how it goes!

The only objective truth is that the truth is subjective


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JANCARD's Photo JANCARD SparkPoints: (56,899)
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4/6/14 10:52 A

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Thanks for checking for me. Should be easy enough to avoid again. I love this tracker!


"This life is what you make it. No matter what, you're going to mess up sometimes, it's a universal truth....Keep trying, hold on, and always, always, always believe in yourself, because if you don't, then who will, sweetie?" - Marilyn Monroe
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jan
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,471
4/5/14 7:47 P

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I tried and it didn't work for me either. I think it is b/c the minutes ran into the next day, and that's something our manufacturer is looking into correcting.

Sorry about that!

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
JANCARD's Photo JANCARD SparkPoints: (56,899)
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4/5/14 4:02 P

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Hi Coach Jen,

If you can't get it to classify, don't worry about it. I've been able to classify 2 workouts today with no problem. I just thought maybe it had to do with running over into the next day since I don't think I've done that before. Probably won't be doing it again since I'd rather get them done earlier.

Thanks again!
-jan


"This life is what you make it. No matter what, you're going to mess up sometimes, it's a universal truth....Keep trying, hold on, and always, always, always believe in yourself, because if you don't, then who will, sweetie?" - Marilyn Monroe
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jan
JANCARD's Photo JANCARD SparkPoints: (56,899)
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4/5/14 2:32 P

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Firefox, and no I don't mind.

Edited by: JANCARD at: 4/5/2014 (14:32)

"This life is what you make it. No matter what, you're going to mess up sometimes, it's a universal truth....Keep trying, hold on, and always, always, always believe in yourself, because if you don't, then who will, sweetie?" - Marilyn Monroe
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jan
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,471
4/5/14 12:25 P

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What browser are you using? Do you mind if I try in your account?

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
JANCARD's Photo JANCARD SparkPoints: (56,899)
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4/5/14 8:10 A

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Hi, I'm having an issue classifying a workout for yesterday (4/4) with my SPAT. It shows up as an unknown 46 minute workout that I was trying to classify as 'aerobics, general' on the drop down. When I try from the Fitness Tracker page, it just gets hung up with the message "Reclassifying, Please Wait" but then nothing else happens. I've tried to classify it from my SPAT dashboard page and just get a pop up screen that says "There was an issue with your request. please try re-submitting". I've already tried logging out and re-booting. Never happened to me before, but I started the workout after 11:15 so a couple of minutes actually ran into the next day, which I've also not done before. Not sure if that caused the problem (?), but just wanted you to know about it. Thanks & by the way, I love this SPAT!


"This life is what you make it. No matter what, you're going to mess up sometimes, it's a universal truth....Keep trying, hold on, and always, always, always believe in yourself, because if you don't, then who will, sweetie?" - Marilyn Monroe
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jan
LMGH86 SparkPoints: (7,633)
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4/2/14 6:30 P

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Okay, I just recorded the missing minutes from yesterday onto today's workout...thanks.



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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,471
4/2/14 6:11 P

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Sorry, it changed because our Tech folks were trying to fix the problem in your account. It looks like that specific entry is causing the problem, but it's not something we can replicate in any other account. I would try using another entry if you can, and that should count the minutes correctly. Sorry we don't have a better solution for you.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
LMGH86 SparkPoints: (7,633)
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Posts: 75
4/2/14 5:01 P

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And now it says only 30 minutes...



 November Minutes: 0
 
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LMGH86 SparkPoints: (7,633)
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4/2/14 2:33 P

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Hello - I am having a problem on my SparkPage minutes for April 1. I wanted to track 65 minutes - It says 65 on my Fitness tracker page but on my SparkPage and Ticker it only says 35 minutes...



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X_MONICA_X's Photo X_MONICA_X SparkPoints: (30,647)
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4/1/14 7:34 P

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Thank you, all is good now. emoticon

Just Get Started!


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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,471
4/1/14 7:18 P

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Hi Monica

Merle said she responded to your other post about this, so hopefully it's figured out.

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
X_MONICA_X's Photo X_MONICA_X SparkPoints: (30,647)
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3/31/14 11:50 P

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Hi Coach Jen,

The problem is occurring again on my SparkPage's (not Startpage) Fitness Minutes. It's miscalculating again.

Fitness Minutes: 6,710 and I added another 35 minutes of exercise and it totalled to 6,729.

6710 fitness minutes + 35 minutes = 6,745 fitness minutes

Today's total of Fitness Minutes should be 6,745 not 6, 729.

Edited by: X_MONICA_X at: 3/31/2014 (23:51)
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X_MONICA_X's Photo X_MONICA_X SparkPoints: (30,647)
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3/17/14 4:54 P

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Thank you for fixing the problem.

Just Get Started!


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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,471
3/17/14 10:44 A

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This should be fixed. Let me know if you have any further problems.

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
X_MONICA_X's Photo X_MONICA_X SparkPoints: (30,647)
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3/15/14 7:59 P

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Not the Start up page when you first log in...

I'm talking about the one you have to click on... "View my SparkPage". The Fitness Minute totals are miscalculating on the SparkPage only.

Fitness Tracker calculates and tracking is working.
Start up Page everything is working.
SparkPage Fitness Minutes isn't working. Not calculating the Fitness totals properly.



I should be up to 6,169 fitness minutes but it is showing 6,141 instead. Way off.


Edited by: X_MONICA_X at: 3/16/2014 (00:57)
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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,471
3/15/14 7:51 P

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When you say it's not showing correctly on your SparkPage, do you mean your minutes are incorrect on your Start page? If you can be specific about where the incorrect number is showing, that would be a big help.

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
X_MONICA_X's Photo X_MONICA_X SparkPoints: (30,647)
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3/15/14 5:43 P

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I logged out and came back on and my Fitness minutes on SparkPage is now showing correct number 6,122.

So I added yesterday's missed 47 minutes to the Fitness Tracker (recently) and it still is miscalculating the fitness minutes on to my SparkPage. It is showing 6,141 fitness minutes instead of 6,169.

6,122 + 47 fitness minutes added and it shows 6,141 instead of 6,169 fitness minutes.


My SparkPage isn't calculating the fitness minutes properly. Never had this problem before... all has been good until yesterday March 14th the issue had started in the evening.



Edited by: X_MONICA_X at: 3/15/2014 (17:48)
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3/15/14 5:23 P

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For today...

I added on the Fitness tracker another 101 fitness minutes. On my SparkPage it is miscalculating the amount. It comes up with incorrect numbers.

From 6,021 + 101 fitness minutes it comes up as 6,112 instead of 6,122 fitness minutes on my SparkPage.

So the calculating on my SparkPage is having issues.

Edited by: X_MONICA_X at: 3/15/2014 (20:09)
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X_MONICA_X's Photo X_MONICA_X SparkPoints: (30,647)
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3/15/14 4:27 P

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I can record on the Fitness tracker but it won't add the fitness minutes to my SparkPage. It's still showing the same number.

It showing 6,021 fitness minutes when it should be showing (with adding the 47 minutes) 6,068.



Edited by: X_MONICA_X at: 3/15/2014 (20:08)
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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 56,471
3/15/14 6:58 A

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Hi Monica

Does it seem to be correct now, or are your numbers still off?

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
X_MONICA_X's Photo X_MONICA_X SparkPoints: (30,647)
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3/14/14 11:57 P

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Hello,

My Fitness Tracker seems to be not working. It's not loading the Fitness Minutes that I've just recently tracked onto my SparkPage.

I'm missing 47 fitness minutes that I've tracked this evening.

Not sure what is going on... it was working early this morning.


Thanks for any help,


~ Monica ~

Edited by: X_MONICA_X at: 3/15/2014 (20:06)
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