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CBAILEYC's Photo CBAILEYC Posts: 3,823
3/25/14 9:30 A

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YES! WooHoo! emoticon Thank you, SparkPeople tech support! Very much appreciated it!
C~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
AASLP___ Posts: 9,650
3/24/14 3:16 P

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Hi,

I just wanted to let you know that this should be fixed in your account now. Have a good day!

--Anne
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CBAILEYC's Photo CBAILEYC Posts: 3,823
3/10/14 10:04 A

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Always glad to be the guinea pig emoticon I appreciate the help!
C~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
AASLP___ Posts: 9,650
3/9/14 1:01 P

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Thanks for trying that for us! We have let our technical team know about this and they will look into it when they have a chance and I will let you know when I hear back. Sorry for the inconvenience!

--Anne
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CBAILEYC's Photo CBAILEYC Posts: 3,823
3/7/14 10:15 A

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Unfortunately the same thing has happened - multiple entries from my Fitbit are being registered. I did not touch Spark last night, did not manually force an update of my Fitbit. It just happened.

My Exercises

DISTANCE GOAL: Walk/Run 10 Miles per Week change PROGRESS: 9.27/10 Miles 2014: 124.2 Miles
View

MINUTES CALORIES BURNED
Fitbit Entry 54 161
Fitbit Entry 54 182
Fitbit Entry 55 202
Fitbit Entry 59 265
Fitbit Entry 59 265
Fitbit Entry 59 270
Fitbit Entry 59 291
Fitbit Entry 59 346
Fitbit Entry 59 364
Fitbit Entry 59 441
Fitbit Entry 59 459
Fitbit Entry 59 498
Fitbit Entry 59 498
Create group Copy Exercises MINUTES CALORIES BURNED
Daily Totals: 753 4242

Sorry to be a pill emoticon
C~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
CBAILEYC's Photo CBAILEYC Posts: 3,823
3/6/14 10:35 A

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Ok, I've just reconnected my Fitbit. We'll see what happens!
C~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
CBAILEYC's Photo CBAILEYC Posts: 3,823
3/5/14 9:47 A

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I just tried to stop the auto-synching for the device and received the Page Not Found page instead.
I then tried to disconnect the device and received the Page Not Found page again.
I'll try again in a bit to see if it will work.
C~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
CBAILEYC's Photo CBAILEYC Posts: 3,823
3/5/14 9:34 A

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I appreciate your attention to this matter, thank you!

Fitbit yesterday reported the following for me - it was a lazy day admittedly.
Activity
2125 steps taken
1 floor climbed - You have climbed: A Basketball Hoop
0.96 miles traveled
2061 calories burned

Spark has the following for me yesterday:
Steps: 2125
MINUTES CALORIES BURNED
Fitbit Entry 26 17
Fitbit Entry 26 52
Fitbit Entry 26 71
Fitbit Entry 26 127
Fitbit Entry 26 168
Fitbit Entry 26 205
Create group Copy Exercises MINUTES CALORIES BURNED
Daily Totals: 156 640

I haven't been paying much attention during the day to know when all these entries are reported so I'm not sure if they show up spread out or if they all show up at once.

I'll disconnect the synching this morning and then will reconnect it this afternoon.
Thanks again!
C~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
AASLP___ Posts: 9,650
3/4/14 8:48 P

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Thanks! We are still looking into this for you. As of the time we had checked yesterday, the entries for yesterday still looked good (even though your fitbit had synchronized step data with the site). Have you noticed any pattern with these listings (e.g., do they all happen to come at one time, are they added to your tracker slowly throughout the day, etc.)?

Also, I know you said you tried disconnecting and reconnecting once, but can you do it again to see if that makes any difference. Finally, please let us know what data your fitbit account (on their website) shows for your daily activity vs. what our site shows. Thanks!

--Anne
___________________________________


CBAILEYC's Photo CBAILEYC Posts: 3,823
3/4/14 11:41 A

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If it's any help, here are the entries from my fitness tracker yesterday (Monday, 03/03).

MINUTES CALORIES BURNED
Fitbit Entry 65 172
Fitbit Entry 66 171
Fitbit Entry 66 172
Fitbit Entry 66 171
Fitbit Entry 66 188
Fitbit Entry 66 221
Fitbit Entry 66 255
Fitbit Entry 66 272
Fitbit Entry 66 308
Fitbit Entry 66 329
Fitbit Entry 66 348
Fitbit Entry 66 366
Fitbit Entry 66 404
Fitbit Entry 66 404

MINUTES CALORIES BURNED
Daily Totals: 923 3781

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
CBAILEYC's Photo CBAILEYC Posts: 3,823
3/3/14 3:58 P

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No chance at all. I did not log into Spark People on Sunday and yet it logged multiple entries for over 1400 fitness minutes.
C~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
AASLP___ Posts: 9,650
3/3/14 3:25 P

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Hi,

Is there any chance that you are clicking the link in your fitness tracker to synchronize in addition to having your fitbit settings automatically synchronize?

--Anne
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CBAILEYC's Photo CBAILEYC Posts: 3,823
3/3/14 10:14 A

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There's a problem between my Fitbit and SparkPeople. For some reason Spark is registering multiple Fitbit entries per day. While I ~was~ busy this weekend, I have not yet accomplished the reported 1,404 fitness minutes yesterday.

I tried removing my Fitbit and readding it, but the same problem occurs. It's convenient to have the Fitbit synch automagically, but if it's an ongoing issue should I just remove it and start making manual entries?

I've admittedly been off Spark for a while now but am trying to make my way back and this glitch is driving me a bit batty.
Thanks,
Candace~

Candy~
Portland, OR

SparkPortland Co-leader
www.sparkpeople.com/myspark/g
roups_individual.asp?gid=12356


SP starting weight - 285


 current weight: 271.0 
 
273
267.25
261.5
255.75
250
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