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AASLP___ Posts: 9,650
3/1/14 9:22 P

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Thanks! I know you mentioned both the free and paid versions and had issues with both, but can you check within the app itself to let me know what version you are using? I still have not had other complaints of this and haven't been able to replicate it. Some portions of the app are very data-intensive and one possible cause may be that your network connection is taking longer than usual to respond.

--Anne
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BRANDONPA Posts: 73
3/1/14 12:19 P

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I have a Samsung galaxy s4 running Android version 4.3. I didn't install anything new or change any settings that would have an effect on this program. Everything else is running fine otherwise. I Uninstalled and reinstalled both the free and paid versions and they are both very very slow.

Brandon



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AASLP___ Posts: 9,650
2/28/14 7:47 P

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Hi,

I am sorry you are having trouble with the Android app. I haven't experienced any issues with the app with slowness. I also haven't heard other reports of this, especially with the large time delays you have been experiencing. Can you tell me what version of Android you have on your phone?

--Anne
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BRANDONPA Posts: 73
2/28/14 9:27 A

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I have been using the free version of your app for over 2 years now. Recently within the past two weeks the app has been running slowly to load anything. Even when this program is slow the rest of the phone and internet applications are fine. I ended up purchasing the paid version of this application and it continues to be very slow. Slow (to define slow) like I can go into the program and while it is loading I can go to my computer, load up internet explorer from a fresh boot-up, go into spark people and log a food entry by the time the program even gets into the main screen. So I am talking like a true 5 minute process to track a single food item. Is there something wrong from Spark people end of the equation? I truly rely on that program and, yes I am aware of the mobile version of the site, but why should I have to use the mobile version of the site when the program was very adequate in what I wanted with tracking.



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