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activity tracker not working



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SASYBLONDE
SASYBLONDE's Photo Posts: 322
2/21/14 10:00 P

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I received my tracker, but I haven't been able to install it because it keeps saying it cannot connect to the internet during setup. I have full access to all websites, and I've tried all of the trouble shooting methods I can think of. I hardwired my laptop, turned off my firewall, I ran the file first and then saved it. No matter what I do it still says that there's no internet connection.



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AKYOGALOVER
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12/30/13 7:47 P

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That was it. My router management software had a process called "Connect.exe" running. Thanks!



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SP_COACH_DENISE
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12/30/13 7:39 P

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In order to complete the installation, only one instance of the installer can be running. If another is opened while the first is running, it will give the "The Connect Installer is already running on this computer" message and stop the program.

If you are sure that you only have one instance of the SparkPeople Connect installer running, then this might be caused by another program named "Connect.exe." Can you please check to see if this is the case on your computer? The easiest way to check is by pressing the Ctrl+Shift+Escape keys simultaneously to open your Processes window (Windows PC) and looking through the listed processes.

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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AKYOGALOVER
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12/30/13 7:37 P

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I can't even get the software to install! Every time I try, he installer begins, then gets as far as "validating". I get a pop-up saying that connect is already running on my computer. This software is nowhere on my computer. I'm not sure what the installer could be recognizing as SP Connect.
I am the administrator on the computer, and I've tried turning off my antivirus and firewall. I've deleted and redownloaded many times. I just can't see what the problem might be.
Are there any known software incompatibilities?



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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
12/30/13 2:34 P

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Hi Elona, I checked with the tech team about this and am being told that if you are having trouble getting the lights to come on, we typically recommend having them try holding the Spark tracker stationary in one hand and tapping it 5 times quickly with the pad of their finger(s) from their other hand (as opposed to tapping with nails or tapping the whole device against something else). Some users hold down the tracker on a hard surface (table/desk) and tap it, which can have mixed results as the clip bounces underneath it.

Also, if the Spark tracker does not immediately light up after the taps, you can try again in a matter of seconds and would not need to wait a full minute.

If you do these and still have trouble, please send me a SparkMail with the serial number on your Spark Activity Tracker, which is located on the back side of the device and we can try to take a look to see if we can see anything on our end.

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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MIAMIRN
MIAMIRN's Photo Posts: 325
12/27/13 8:11 P

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Good evening coach Denise. Please review my posts. Yes, I am quickly tapping the Spark Tracker 5 times. I've tried doing it soft and also more hard to see if it makes a difference. The only time it's ever lit up was once when I depressed it for about 2 seconds with a heavy hand one time. I have been waiting a monute between each trial when I press it quickly 5 times. This is a little frustrating. I'll do it again later tonight. I know the battery is at least 3/4 full according to the Spark page so it's not the battery. Other than it not lighting up it's sinking jjust fine. Do you have any other tips?

Thanks!

Elona



Love life!

Never, never give up!

“Never give in, never give in, never; never; never; never - in nothing, great or small, large or petty - never give in except to convictions of honor and good sense” Winston Churchill

Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid. ~Albert Einstein

Your beliefs become your thoughts. Your thoughts become your words. Your words becom


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COCOLYNNE
SparkPoints: (22,171)
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Posts: 92
12/27/13 7:22 P

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Lol, I got it working. Thanks! I just needed to take the sticker off the battery. I feel so goofy. Thank you for your help!

Nicole from Michigan(EST)


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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
12/27/13 5:18 P

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You mentioned pressing it -- make sure you are actually tapping the device quickly 5 times and it should light up when you do that. It may take a few tries to figure out the right amount of tapping that is needed.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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MIAMIRN
MIAMIRN's Photo Posts: 325
12/27/13 6:22 A

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Hi,Coach Nicole,

The SparkPeople Tracker is definitely sinking every time, but it doesn't light up when it's attached to my foot, when I press it on my foot or when I press it next to the computer. It also doesn't work when I press it when I'm not at the computer.

Thanks,

Elona



Love life!

Never, never give up!

“Never give in, never give in, never; never; never; never - in nothing, great or small, large or petty - never give in except to convictions of honor and good sense” Winston Churchill

Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid. ~Albert Einstein

Your beliefs become your thoughts. Your thoughts become your words. Your words becom


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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
12/26/13 9:11 P

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MIAMIRN - Are you holding the Spark in your hands or leaving it attached to you when you tap it? Or do you see it light up when you walk with it? Is it syncing to your account?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
12/26/13 9:08 P

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COCOCOLE - We just re-sent that to both email addresses.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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COCOLYNNE
SparkPoints: (22,171)
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Posts: 92
12/26/13 2:57 P

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I'm so sorry your probably getting sick of me. For some reason I'm not getting the email, maybe I messed up my email address. can we try one more time? nikol120@hotmail.com or cocolynne@gmail.com
Thank You

Nicole from Michigan(EST)


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MIAMIRN
MIAMIRN's Photo Posts: 325
12/26/13 7:42 A

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Hi,

I have the same problem. The lights don't turn on when I tap the tracker. The light sometimes come on when I tap it once or twice, but definitely not like it's supposed to after 5 taps.Should I message SparkPeople?

Thanks!

Elona



Love life!

Never, never give up!

“Never give in, never give in, never; never; never; never - in nothing, great or small, large or petty - never give in except to convictions of honor and good sense” Winston Churchill

Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid. ~Albert Einstein

Your beliefs become your thoughts. Your thoughts become your words. Your words becom


 current weight: 177.0 
 
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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
12/24/13 6:33 P

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That email has been re-sent to you.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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COCOLYNNE
SparkPoints: (22,171)
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Posts: 92
12/24/13 4:06 P

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I checked and it may have been deleted accidentally. Is there anyway I can get it resent or posted on here? Thank you

Nicole from Michigan(EST)


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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
12/23/13 4:47 P

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Usually within a few hours. I just looked and they responded to you 2 hours after your message was received on the 20th. You may need to check your spam folder to see if it got filtered there.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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COCOLYNNE
SparkPoints: (22,171)
Fitness Minutes: (9,706)
Posts: 92
12/23/13 4:44 P

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How long does it usually take them to reply? I haven't gotten one yet.

Nicole from Michigan(EST)


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SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,874
12/20/13 3:47 P

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Sorry you are having trouble with that! It looks like you sent an email about this to our support team as well, which includes more info. So I will need to let them take a look at your email and reply directly to the email you recently sent.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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COCOLYNNE
SparkPoints: (22,171)
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Posts: 92
12/20/13 3:40 P

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Hi, I just received my activity tracker in the mail today and tried installing it but when it comes time to turn it on and sync I can't get the lights to turn on. Is there a trick to it? I keep tapping it five times but it just won't turn on.

Nicole from Michigan(EST)


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