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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,165
10/23/13 11:45 P

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Hi Ladies - Just wanted to let you know that I will share any update I receive about the slowness issues you have experienced. At the moment, I don't have any news, although I will say the site is still responding well for me (knock on wood); I know others are experiencing some slowness.


Hi TICTIC63 - you can do that by disconnecting your SparkPeople and Fitbit accounts here:

www.sparkpeople.com/fitbit/connect.asp

~ Merle


KITTYCAT64's Photo KITTYCAT64 Posts: 599
10/23/13 7:35 P

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Hi. I added fitbit to my page when I first started. Now I bought the new spark one. How can I delete the fitbit page?



 current weight: 218.0 
 
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HOLLEEHO's Photo HOLLEEHO Posts: 1,765
10/23/13 4:42 P

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Merle,
I did all you asked and it was not of much help. I agree the IT dept should know and it seems to be since you changed the start page. It takes twice as long - something is wrong. New People I have talked to consider joining are even complaining. Thanks, Holly

Edited by: HOLLEEHO at: 10/23/2013 (16:45)
Post from Holly
West of Boston

"There is no better feeling than having an appetite for life." -Holly

"If you let being of a more normal weight be your top priority, your health and happiness will follow." -Holly


 current weight: 146.2 
 
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ROSEWAND's Photo ROSEWAND SparkPoints: (100,530)
Fitness Minutes: (52,809)
Posts: 842
10/23/13 4:34 P

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Merle,

I have already done all that you suggested. This site has
become painfully slow this week after the changes.

There is another thread on this forum that is reporting the
same experience.

Please let the IT department know.

Thanks

Lost sixty pounds.
Have been in maintenance
for four years.
Goal weight 126


 current weight: 1.6  over
 
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HOLLEEHO's Photo HOLLEEHO Posts: 1,765
10/23/13 3:00 P

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Thanks I will try these things. -Holly

Post from Holly
West of Boston

"There is no better feeling than having an appetite for life." -Holly

"If you let being of a more normal weight be your top priority, your health and happiness will follow." -Holly


 current weight: 146.2 
 
215
195.5
176
156.5
137
SPARK_MERLE's Photo SPARK_MERLE Posts: 1,165
10/23/13 12:49 A

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Howdy Holly!

Sorry you are having that issue. I am not experiencing that kind of slowdown on my account -- I know how aggravating that can be though. If it is still slow for you, you might try signing out of your account and then coming back in if you have not done that recently.

The next thing to try if that does not help would be to clear your browser's cache and cookies. That really does fix a lot of problems like this. You can visit this Google page for tips on how to clear your cache and cookies for your specific browser if needed:

support.google.com/accounts/bin/answer.py?
hl=en&answer=32050


I hope this helps! Let me know if the problem persists.

~ Merle


HOLLEEHO's Photo HOLLEEHO Posts: 1,765
10/22/13 5:01 P

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Hello,
Is anything being done to speed up Food Tracker? When putting in foods it is not very quick to respond. It seems to take twice as long.

Thank you, Holly

Post from Holly
West of Boston

"There is no better feeling than having an appetite for life." -Holly

"If you let being of a more normal weight be your top priority, your health and happiness will follow." -Holly


 current weight: 146.2 
 
215
195.5
176
156.5
137
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