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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
10/27/13 10:24 A

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I'll let the tech team know this is happening for you again.

Have a good day!

~ Merle


AGILEDOBE's Photo AGILEDOBE Posts: 428
10/26/13 9:06 P

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The loop issue is trying to sneak in again: moving from nutrition page to spark teams page.
had to try 3 x repeatedly striking the drop down spark teams item for success. On iPad IOS 7

DobeLady


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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
10/23/13 11:28 P

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emoticon emoticon

Edited by: SPARK_MERLE at: 10/23/2013 (23:29)
~ Merle


AGILEDOBE's Photo AGILEDOBE Posts: 428
10/23/13 7:39 P

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so far this evening, the loop problem seems to be resolved, lets me move from one window to another without getting stuck....thank you

DobeLady


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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
10/23/13 11:53 A

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Hi again - Just popping in to give you all a quick update. Our technical crew is working on this. I will come back and post here again once it is resolved or with any further news.

Have a Sparkly Wednesday!



~ Merle


PCOH051610's Photo PCOH051610 SparkPoints: (51,892)
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10/23/13 10:19 A

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Whew, I thought this was a problem due to something I had done or not done! Thanks to all who have posted that they are having similiar problems. Let's hope something can be done. Love Spark and I love my iPad

Susan
Newfoundland Standard Time (NST)


The Newfoundland Standard Time (NST) zone, UTC-3:30, is a unique time zone that exists because of the islandís location and the fact that it was a separate dominion when the time zones were of the Atlantic Standard Time (AST) zone.


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-THENA-'s Photo -THENA- SparkPoints: (18,911)
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10/23/13 2:24 A

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I have been having the same problem for the last week or so. I have an iPad 2 running IOS 7.0.3. The issue is only with selecting an option on the menu bar at the top of the pages. I've been coming here on my iPad since I got it three years ago and have never had a problem with the java script menus here until now.

I have cleared all my data and my cache multiple times. I have rebooted and hard rebooted using the power button and home key together. I have turned off Java in my Safari settings, rebooted, then turned it back on. I've done the same with my network settings. I'm still having the issue.

This is the only site I am having the problem with, and it is a recent issue. As the app only has partial functionality (I can't read articles or access the community through it), I rarely use it and stick with coming here through my browser. So it is definitely frustrating.

Edited by: -THENA- at: 10/23/2013 (02:29)
EXERCISE BECAUSE YOU LOVE YOUR BODY,
NOT BECAUSE YOU HATE IT.

Be not afraid of going slowly; be afraid only of standing still.
~Chinese Proverb

When the world says, "Give up,"
Hope whispers, "Try it one more time."
~Author Unknown

You are not fat.
You have fat.
You also have fingernails,
But you are not fingernails.


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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
10/23/13 1:04 A

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emoticon Hi all!

I hate to see that you are all having similar issues with using the site from your iPads. The site is optimized for use on the computer and not on iPads so sometimes things do not always work quite the same; but I understand how what you describe would be frustrating.

Have you tried clearing your cache/cookies to see if that might help? Also, if you have not shutdown your iPad recently, it may be a good idea to try that too.

I will see if our technical crew have any additional ideas on how to help; but in the meantime, you may also want to check in Apple's iPad Support Community to see if they have other suggestions. Here's a link to that site:

www.apple.com/support/ipad/

Edited by: SPARK_MERLE at: 10/23/2013 (01:04)
~ Merle


PIXIEFACE52 Posts: 1
10/22/13 9:52 P

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Have this problem too and it also gets stuck when I try to switch reports or even when I try to go to the products, such as the electronic fitness tracker. This is a problem on my IPad and IPad mini. Help would be greatly appreciated, as it is very frustrating.

AGILEDOBE's Photo AGILEDOBE Posts: 428
10/22/13 7:10 P

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I also have this problem x about 1 week ago. I thought maybe it was due to behind the scenes work on the coming start page but still problems today. Once I have selected and worked on my nutrition page or fitness, etc then try to move on to message board or teams, I can't get away from the current page. If I try several different pages, eventually it will let me move on.
I have the newer Retina iPad with updated OS # 7

DobeLady


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RAVELGIRLY's Photo RAVELGIRLY SparkPoints: (40,662)
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10/22/13 6:06 P

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I am having the same issue. iPad 2 and I have the latest software,

I can access pages if I rapidly click three or four times on the button I want but even then it takes a few tries to get it to work.

First 5k -April 2013
First 10k - Sept 2013 1:23:00
Second 10k - May 18, 2014, 1:00:26

10k PR - 55:21 September 7, 2014

Initial goal weight reached Dec 10, 2013 (80 pounds lost)
90 pounds lost as of Feb 18, 2014.
100 pounds lost as of May 2014


 current weight: -4.0  under
 
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PCOH051610's Photo PCOH051610 SparkPoints: (51,892)
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10/22/13 5:41 P

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iPad (4th generation)
The model number on the back cover is:
A1458 on the iPad (4th generation) Wi-Fi



Susan
Newfoundland Standard Time (NST)


The Newfoundland Standard Time (NST) zone, UTC-3:30, is a unique time zone that exists because of the islandís location and the fact that it was a separate dominion when the time zones were of the Atlantic Standard Time (AST) zone.


 current weight: 219.6 
 
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PCOH051610's Photo PCOH051610 SparkPoints: (51,892)
Fitness Minutes: (53,241)
Posts: 2,901
10/22/13 5:34 P

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Hi Merle,

I'm not sure which iPad version I have but it was bought last December. I'm not sure how to where it would tell me that information but I will certainly look into it.

Yes, I updated the software to the latest operating system.

I've just deleted any new apps I would have downloaded in the past weeks to see if that helps.

Thank you!

Susan

Susan
Newfoundland Standard Time (NST)


The Newfoundland Standard Time (NST) zone, UTC-3:30, is a unique time zone that exists because of the islandís location and the fact that it was a separate dominion when the time zones were of the Atlantic Standard Time (AST) zone.


 current weight: 219.6 
 
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212.8
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206
SPARK_MERLE's Photo SPARK_MERLE Posts: 1,054
10/22/13 1:23 A

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Hi Susan,

I haven't seen any other complaints about that happening. I can do some more checking; but, also want to ask if you have your iPad updated with the latest OS updates? Which iPad version do you have?

Edited by: SPARK_MERLE at: 10/22/2013 (01:24)
~ Merle


PCOH051610's Photo PCOH051610 SparkPoints: (51,892)
Fitness Minutes: (53,241)
Posts: 2,901
10/21/13 6:45 P

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Hi,

I'm accessing SparkPeople through my iPad which I've done for the past seven months. Now, however, I'm having trouble whereby I get caught in loops. For example, I will access my food tracker but then try to go to one of my SparkTeams. Instead of going to that team, my food tracker pops up again.

I don't think it's an iPad problem because it worked fine until about ten days ago.

Susan

Susan
Newfoundland Standard Time (NST)


The Newfoundland Standard Time (NST) zone, UTC-3:30, is a unique time zone that exists because of the islandís location and the fact that it was a separate dominion when the time zones were of the Atlantic Standard Time (AST) zone.


 current weight: 219.6 
 
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212.8
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206
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