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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
6/27/14 4:57 P

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Thanks! I'm planning on a great weekend (it will be a busy one for sure), and wish the same for you.

~ Merle


ISPINWOOL's Photo ISPINWOOL SparkPoints: (9,756)
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6/27/14 4:47 P

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Ok. that works for me :)
thanks for the quick reply.

Hope you have a great weekend!



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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
6/27/14 3:39 P

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Hi,

I'm sure you are not doing anything wrong. We don't just sync the very active minutes. So the additional time you are seeing on SparkPeople would be from other, less active times that are also tracked by your Fitbit. If you look at your Fitbit account, you should see those minutes reflected on their site as well.

I hope that makes sense. :)

Spark_Merle

~ Merle


ISPINWOOL's Photo ISPINWOOL SparkPoints: (9,756)
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6/27/14 12:27 P

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:) great! thanks!
As an example: today I synced my fitbit and it says I have 45 minutes of 'very active minutes' ...but when I sync fitbit on Sparkpeople, it shows that I have 60 minutes. Not a huge deal but kind of puzzling...some days there's a much larger difference... Am I doing something wrong?




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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
6/27/14 1:29 A

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Sure thing, ISPINWOOL. What is your question?

Spark_Merle

~ Merle


ISPINWOOL's Photo ISPINWOOL SparkPoints: (9,756)
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6/26/14 3:02 P

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I see that this is a bit of an old thread but I have a "fitness'' sync issue....can I ask here? Or where should I post it?



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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/31/14 11:03 A

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I want to let you all know that our tech team has fixed the issue with recipes and Fitbit, so if you track a recipe to your Nutrition Tracker, it will sync to Fitbit now.

Cheers!

Spark_Merle

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~ Merle


ADARKARA's Photo ADARKARA Posts: 1,163
3/25/14 12:43 P

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Thanks so much!

My Rewards
199.9 - ONEderland is its own reward!!! DONE 02/15/13
190 - Take in fave jean skirt DONE 05/09/13
180 - mini vacation w/ hubs to Asheville, NC! DONE 10/26/13
175 (100 lbs lost) - Repeat Delaware Water Gap hike I did at 275 lbs - it's a little cold to do this now so maybe in the spring! Reached 100 lbs lost 12/14/13
160 Goal - Uhm hello, celebrate goal weight!


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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/25/14 12:27 P

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ADARKARA - I add Spark Recipes using the Recipes tab in the Tracker and those sync correctly. I will check with the tech team about tracking from SparkRecipes.com to see if there is any info on that.

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Spark_Merle

~ Merle


SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/25/14 12:16 P

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Good morning, all!

I'm glad to hear the sync is working for most now.

SSIDAWG - Thanks for the tip about restarting the app!

PBROSSI - The Food Groupings not syncing to Fitbit is a different issue that will be worked separately when the developers have time to do that. At this point, we do not have an estimate of when that might be provided.

~ Merle


SPIRITSEEKER2's Photo SPIRITSEEKER2 Posts: 23,032
3/25/14 11:02 A

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all foods from sparks list synced today !! ya.. thank you



Fluffy in SC

EST


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PBROSSI's Photo PBROSSI Posts: 34
3/25/14 8:59 A

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I discovered a slightly different syncing issue today. I began using the Sparkpeople app for my iPhone this past week. If I manually search for foods or scan their barcode, the items will log and sync properly with Fitbit. However today I noticed when I add foods via the Sparkpeople app... Favorites... Food Groupings, those foods will log on Sparkpeople but will not sync to Fitbit. If I use the Food Groupings option to log on Sparkpeople from my computer then it will sync with Fitbit. I tried to log out and log back in to my iPhone app, but it didn't correct the problem.

Thanks,
Pam

ADARKARA's Photo ADARKARA Posts: 1,163
3/25/14 7:53 A

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Copying is working, adding recipes from SparkRecipes.com still do not sync, though.

My Rewards
199.9 - ONEderland is its own reward!!! DONE 02/15/13
190 - Take in fave jean skirt DONE 05/09/13
180 - mini vacation w/ hubs to Asheville, NC! DONE 10/26/13
175 (100 lbs lost) - Repeat Delaware Water Gap hike I did at 275 lbs - it's a little cold to do this now so maybe in the spring! Reached 100 lbs lost 12/14/13
160 Goal - Uhm hello, celebrate goal weight!


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SSIDAWG's Photo SSIDAWG Posts: 14
3/25/14 7:30 A

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Looks like copying is working now :) Thanks for the quick fix!

FYI - I did have to restart my Fitbit app on my iPhone, so if you normally keep it open like I do, you might need to close the app and re-open :)



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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/25/14 2:11 A

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Hi All - Have you tried copying food again to see if they sync to Fitbit now? Please give it another try.



~ Merle


SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/25/14 1:57 A

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SPIRITSEEKER2 - Have you added food to your SparkPeople Nutrition Tracker today that did not sync to Fitbit?

Any previous food entries that were tracked before the problem was fixed, will not sync automatically. You would need to add them again if you want that history to sync over.

Spark_Merle

~ Merle


SPIRITSEEKER2's Photo SPIRITSEEKER2 Posts: 23,032
3/24/14 8:52 P

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agreed - food is not syncing to fitbit like it used to for 5 days now - they say it is sparks side.. I did all they said and no luck fixing it .. please help



Fluffy in SC

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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/23/14 11:45 P

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Hi SSIDAWG - No update. Our developers wouldn't have been working over the weekend. I'll post an update when I hear back from them.


Hi MARYANN333 - I see that Fitbit is syncing to your SparkPeople Fitness Tracker now so hopefully all is good. Let me know if you still have any issue.


Have a good week everyone!

Spark_Merle



~ Merle


MARYANN333's Photo MARYANN333 Posts: 968
3/22/14 4:59 P

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I notice that the foods are syncing, but the tracking of any activity is still not syncing for me. I disconnected and reconnected, but that didn't resolve anything. Thank you

SSIDAWG's Photo SSIDAWG Posts: 14
3/22/14 9:51 A

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Copying isn't working for me either. I'm glad I can track and it syncs now (thanks SP!), but I tend to copy most of my meals. Any update on this?



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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/22/14 9:48 A

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Hi All,

The sync for adding fitness and nutrition should be working for everyone now. I see some are still having issues when copying foods, and I have let the development team know about that. In the meantime, you can add them so that they will sync for you. I will announce here when I hear back from the developers on that.

Have good weekend!

Spark_Merle



~ Merle


ADARKARA's Photo ADARKARA Posts: 1,163
3/22/14 9:32 A

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Copying foods still does not work.

My Rewards
199.9 - ONEderland is its own reward!!! DONE 02/15/13
190 - Take in fave jean skirt DONE 05/09/13
180 - mini vacation w/ hubs to Asheville, NC! DONE 10/26/13
175 (100 lbs lost) - Repeat Delaware Water Gap hike I did at 275 lbs - it's a little cold to do this now so maybe in the spring! Reached 100 lbs lost 12/14/13
160 Goal - Uhm hello, celebrate goal weight!


 current weight: 2.4  over
 
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PBROSSI's Photo PBROSSI Posts: 34
3/22/14 9:15 A

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The syncing issue seems to be resolved now. I'm able to track on Sparkpeople and the food is then showing up on Fitbit. However it appears any food I tracked during the "down period" will not sync with Fitbit. Disappointing, but I can live with that. I have not yet tried copying any meals, so I cannot comment as to whether or not that is functional again.

LOVALEE's Photo LOVALEE Posts: 13
3/21/14 2:32 P

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Mine is stitll not working
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ADARKARA's Photo ADARKARA Posts: 1,163
3/21/14 2:23 P

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It doesn't work when I copy foods from yesterday to today, which isn't good, because I always eat the same meal for lunch as I do for dinner the night before, so I just copy them over. Is this going to be fixed?

My Rewards
199.9 - ONEderland is its own reward!!! DONE 02/15/13
190 - Take in fave jean skirt DONE 05/09/13
180 - mini vacation w/ hubs to Asheville, NC! DONE 10/26/13
175 (100 lbs lost) - Repeat Delaware Water Gap hike I did at 275 lbs - it's a little cold to do this now so maybe in the spring! Reached 100 lbs lost 12/14/13
160 Goal - Uhm hello, celebrate goal weight!


 current weight: 2.4  over
 
5
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MVOLLMER187 SparkPoints: (7,101)
Fitness Minutes: (22,917)
Posts: 2
3/21/14 2:02 P

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It seems to be working for me now! Thank you for looking in to this!

PANTRYQUEEN's Photo PANTRYQUEEN Posts: 922
3/21/14 1:58 P

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Mine is working now. Found the following on another post.


"This issue has been fixed. Thanks to those who brought it to our attention. If it should happen again, please use the Site/Technical Issues thread in the Community Message boards to let us know."





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SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/21/14 12:11 P

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Thanks for checking. Sorry it didn't work for you, MVOLLMER187. I reported the issue to our team, and will let you know if I get an update.

If the interface was down for a while, it may be that only new entries will sync going forward.



Edited by: SPARK_MERLE at: 3/21/2014 (12:13)
~ Merle


ADARKARA's Photo ADARKARA Posts: 1,163
3/21/14 12:10 P

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Mine is only syncing new entries, and won't sync copied entries. Maybe it just needs some more time.

My Rewards
199.9 - ONEderland is its own reward!!! DONE 02/15/13
190 - Take in fave jean skirt DONE 05/09/13
180 - mini vacation w/ hubs to Asheville, NC! DONE 10/26/13
175 (100 lbs lost) - Repeat Delaware Water Gap hike I did at 275 lbs - it's a little cold to do this now so maybe in the spring! Reached 100 lbs lost 12/14/13
160 Goal - Uhm hello, celebrate goal weight!


 current weight: 2.4  over
 
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MVOLLMER187 SparkPoints: (7,101)
Fitness Minutes: (22,917)
Posts: 2
3/21/14 12:05 P

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I'm having this same problem. Yesterday and today - it's not syncing my food that I logged in to SP. I just tried it again when I saw your message, and it's not syncing.


SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
3/21/14 11:57 A

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Hello all!

I wonder if your Fitbit is syncing okay now. Please check it out and let me know if there is still an issue. Both my fitness and nutrition synced just now so perhaps it was a temporary glitch or issue with the interface that is working now.

PBROSSI - To answer you question about the "Send Food to Fitbit" button: that button is no longer available so don't spend time looking around for it. :)

I hope all is working well for all of you now.

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Spark_Merle

~ Merle


PANTRYQUEEN's Photo PANTRYQUEEN Posts: 922
3/21/14 11:36 A

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Same problem here. Nutrition stopped syncing after breakfast yesterday. Fitness is not syncing today, even after clicking on "Sync Fitbit for today".




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ADARKARA's Photo ADARKARA Posts: 1,163
3/21/14 10:16 A

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It's an epidemic! I'm also having the same problem. The fitness part is working fine but it's not sending my food to FitBit.

My Rewards
199.9 - ONEderland is its own reward!!! DONE 02/15/13
190 - Take in fave jean skirt DONE 05/09/13
180 - mini vacation w/ hubs to Asheville, NC! DONE 10/26/13
175 (100 lbs lost) - Repeat Delaware Water Gap hike I did at 275 lbs - it's a little cold to do this now so maybe in the spring! Reached 100 lbs lost 12/14/13
160 Goal - Uhm hello, celebrate goal weight!


 current weight: 2.4  over
 
5
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0
-2.5
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SAHEDGES01's Photo SAHEDGES01 SparkPoints: (58,089)
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3/21/14 10:04 A

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I am also having a problem with the nutrition sync from Sparkpeople to FitBit; it started...about mid-way through yesterday, from what I can tell.

Maybe fitbit itself is having an issue?

I've had no problems with any syncing since July of 2013, so I thought I'd give it a day or so to see if there were any bugs within one or the other site.

Edited by: SAHEDGES01 at: 3/21/2014 (10:05)
Sarah Ann
- Kentucky

"I usually get myself into situations that cause sparks. I mean I'm a girl that likes the storms. I love feeling alive, I love walking out in the cold in my bare feet and feeling the ice on my toes." - Tori Amos



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JLANGE729 SparkPoints: (14,915)
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3/21/14 9:32 A

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I am having the exact same problem as you, PBROSSI. The nutrition syncing worked fine up until lunch on 3/20/14.

PBROSSI's Photo PBROSSI Posts: 34
3/21/14 9:25 A

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Hello,
Can someone tell me where I can find the "Send food to Fitbit" button on the nutrition tracker? I have been tracking my food on Sparkpeople for about a month and I've had it set to sync to Fitbit for that entire time. That setup has been working up until yesterday. I tracked all three of my meals on Sparkpeople, but the only one that synced to Fitbit was my breakfast. I've tried logging out and back in to both websites, copying my lunch and dinner into a snack category on Sparkpeople (to see if that would then sync to a snack category on Fitbit), and this morning I disconnected/reconnected the sync privileges through Fitbit. I don't understand why I was able to see my breakfast sync yesterday, and now nothing else since then when I did not change any settings in the time between breakfast and lunch yesterday. I prefer using the Sparkpeople food tracker, but if I cannot resolve this issue I'll have to go back to Fitbit food logging. Does anyone have any other ideas to try that I haven't thought of?

SPARK_MERLE's Photo SPARK_MERLE Posts: 1,069
10/22/13 1:15 A

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Hi Jordan!

Sorry you are having trouble with that. I see your steps are syncing to SparkPeople from Fitbit. Do you see that? On the Fitbit site, you should see your foods syncing over there from your SparkPeople Nutrition Tracker. If that is not syncing, you might try clicking on the 'Send food to Fitbit' button on you Nutrition Tracker page to see if that gets things going. Let me know if that gets things going for you.

~ Merle


INDEPENDENT1733 Posts: 2
10/21/13 4:23 P

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Hi! :)

I have had my Fitbit since March. I love it and wanted to use it one here since you are supposed to be able to. Both websites (this one and Fitbit) say that I'm synced to each other, but they're not showing up like they're supposed to. Also, I thought you were supposed to be able to put that you use a Fitbit to make your calorie counting more accurate, and I'm not getting that option either. Please help!! I would love to be able to use both your website and my Fitbit to their full potential!

Thanks,

Jordan

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