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ANYA_ONION's Photo ANYA_ONION SparkPoints: (76,362)
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9/19/13 2:08 P

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emoticon Kelly. I have contacted Comcast in the past and they told me they never blocked any incoming emails from Spark. I suppose they could be lying to me or just misinformed, who knows? I may try a new Spark account with a different email, but actively having to login elsewhere for additional emails doesn't sound like the right solution either. I am a team leader and feel I should be available to my team members on our team threads and not lost in limbo . . . . Thanks, again, Kelly, and I hope that there is a way Spark and Comcast can work out this issue.

Anna (MN, Zone 4, CDT GMT-5 or CST GMT-6)


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KELLY_SP's Photo KELLY_SP SparkPoints: (94,878)
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9/19/13 11:55 A

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The long and the short of it...

If an email is sent and returned to us for some reason, the system automatically takes your name off the list (marking the box to not email them again). Often times this happens because of new spam filters that email providers set, but also happens when a bunch of people mark us as spam (whether on purpose or not - some people mark it as spam instead of unsubscribing), because we send out millions of emails each day some email providers think we are spamming their customers, and other times some email providers put a rate limit of how many emails they will accept in a certain period of time and if we send multiple emails to their customers and they have already accepted the limited number of emails - they just won't deliver ours (AOL is one that does this).

In your case, you have a Comcast email and Comcast is constantly an issue for blocking our emails. Denise is going to submit the form to get us unblocked and hopefully that will help, but you will need to go in and update your email preferences. If you continue to see that, then I recommend using a different email address for our emails (especially since I know Comcast consistently blocks us from time to time).

Be well,
Kelly


"We either make ourselves happy or miserable. The amount of work is the same." Carlos Castaneda

Live Kind. Laugh Often. Love Always.


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ANYA_ONION's Photo ANYA_ONION SparkPoints: (76,362)
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9/18/13 5:47 P

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Yet again my thread notifications were stopped by Spark People. Why is this continually happening? My email address IS valid. I NEVER checked the *Never Email Me Again* box. And yet when I go to my preferences page there they are--a message saying my email is invalid and that box has a check in it. I *FIX* it and then a month or two later I have to do it all over again. Why??? (Now I have to run around and find the threads I've *fallen off* of and re-subscribe. Irksome.)

Anna (MN, Zone 4, CDT GMT-5 or CST GMT-6)


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