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Fitness Tracker Not Working! (please help)



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LAULAU2
LAULAU2's Photo Posts: 62
12/13/13 12:52 A

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I had to return it.
I use the mio watch and a swim watch plus my android with gps. I thought the tracker would be more accurate.
It never recorded anything when I went swimming, someone said they left it on when they went swimming but it didnt track anything. then I spent time really check ing it out, I went for a long walk i did over 10,000 steps and the tracker recorded 280. so after all that frustration, I sent it back. can anyone tell me how to get the tracker thing off my machine and off my spark site?
Thank You



 current weight: 225.5 
 
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FORTYPLUS56
FORTYPLUS56's Photo Posts: 1,835
12/9/13 9:27 P

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I'm back on track. I had to go back to the start position and download again. I have to be more alert of the little green light. It was completely out when I checked. Whew! I had technical difficulties. emoticon emoticon

"NO ONE CAN WALK BACKWARDS INTO THE FUTURE"



 Pounds lost: 19.1 
 
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FORTYPLUS56
FORTYPLUS56's Photo Posts: 1,835
12/9/13 8:28 P

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My tracker has not tracked since Saturday. I am already behind this month from being sick. I want to cry. Please help me get back on track.

"NO ONE CAN WALK BACKWARDS INTO THE FUTURE"



 Pounds lost: 19.1 
 
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HAPPYMOM8
HAPPYMOM8's Photo SparkPoints: (172,518)
Fitness Minutes: (109,991)
Posts: 15,540
12/9/13 7:58 P

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Try turning off your computer and then turn back on. It 's what worked for me .
Also it only updates occasionally so if we are patient they show up in time

Edited by: HAPPYMOM8 at: 12/9/2013 (20:01)
Choose wisely what we do with our bodies in the way of food choices and activity and we can be rewarded with good health
Thank God for our blessings!


 current weight: 159.5 
 
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FATTYBOY230
FATTYBOY230's Photo SparkPoints: (22,726)
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Posts: 1,109
12/9/13 7:16 P

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fitness tracker not working . The receiver lugged in the port is not lighting

When all else fails.... exercise and prayer is the absolute


 current weight: 198.0 
 
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HAPPYMOM8
HAPPYMOM8's Photo SparkPoints: (172,518)
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Posts: 15,540
12/5/13 6:42 P

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Glad to report-my problems were resolved by a computer technition.
All is well that ends well!
Pat

Choose wisely what we do with our bodies in the way of food choices and activity and we can be rewarded with good health
Thank God for our blessings!


 current weight: 159.5 
 
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RAVELGIRLY
RAVELGIRLY's Photo SparkPoints: (35,415)
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Posts: 404
12/5/13 4:41 P

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Today's fitness minutes aren't showing up for me in the "My Fitness Minutes" total box - not for the weekly, monthly, or annual totals.

First 5k -April 2013
First 10k - Sept 2013 1:23:00

10k PR- May 18, 2014, 1:00:26

Initial goal weight reached Dec 10, 2013 (80 pounds lost)
90 pounds lost as of Feb 18, 2014.
100 pounds lost as of May 2014


 current weight: -3.8  under
 
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HAPPYMOM8
HAPPYMOM8's Photo SparkPoints: (172,518)
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12/5/13 2:26 P

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I have other problems-HELP
My tracker seems to be posting fine but since installing it I am not connected to the Internet and cannot send or receive e-mails!
But My Spark site works..
What can I do?
Pat

Choose wisely what we do with our bodies in the way of food choices and activity and we can be rewarded with good health
Thank God for our blessings!


 current weight: 159.5 
 
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171.5
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140


COLOR-BLUE
COLOR-BLUE's Photo SparkPoints: (73,225)
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Posts: 3,827
12/3/13 8:20 P

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TLB,

I had a problem with the tracker not posting my fitness minutes, and I had to actually manually put them in there, which made everything turn out, just fine. Then this evening it wasn't tracking any steps, AT ALL, but it did track my workouts. I checked the instructions, and come to find out, I had no green light on my USB Port where the tracker was plugged in. I removed it several times, to no avail. I then had to reinstall the tracker information, and it's working pretty as you please, now! I hope this helps you.

Be blessed,

- Nancy Jean -
GA

Philippians 4:13
1 Corinthians 10:31
Our job is just to show up and do our best, leaving the outcome to GOD!!!

Eastern Time Zone


 current weight: 191.4 
 
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TLB1630
TLB1630's Photo SparkPoints: (35,427)
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Posts: 548
12/3/13 4:11 P

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emoticon - Mine is not calculating my minutes to TOTAL BOARD --- As of CURRENT actual tracker it reflects my total weekly minutes as 266 - although on right-hand sidebar it shows My Fitness Minutes only at 166 - that's less than 100 minutes emoticon not accounted for??

So just wondering if I'm missing something some where as to how these two figures are not the same. Thought maybe it doesn't calculate until end of day but only did 30 so far today so that doesn't make sense. If anyone out there know why or what I may be doing wrong - please let me know emoticon

First Place 4 Health SP-Team Lead


 current weight: 134.0 
 
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COLOR-BLUE
COLOR-BLUE's Photo SparkPoints: (73,225)
Fitness Minutes: (36,472)
Posts: 3,827
11/8/13 8:10 P

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My tracker is going hay wire!!! I usually do at least 2,000 steps when I'm getting ready in the morning, with a lot of marching in place, but it didn't register on line today. Then when I fix lunch, I'm dancing around the kitchen, for approximately 15 minutes, and it didn't track that either. Now, I've just come home from doing an hour of ZUMBA and it put in their that I was cycling!! On my walk this evening, it only tracked a bit more than 3 miles, and I walked just 1 minute different than yesterday and I had over 9,000 steps and 5 miles. This is really hurting my accurate recording and my challenge that I'm in. Please HELP!!!

Be blessed,

- Nancy Jean -
GA

Philippians 4:13
1 Corinthians 10:31
Our job is just to show up and do our best, leaving the outcome to GOD!!!

Eastern Time Zone


 current weight: 191.4 
 
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186.05
180.7
175.35
170


KELLY_SP
KELLY_SP's Photo SparkPoints: (92,736)
Fitness Minutes: (106,226)
Posts: 9,415
8/14/13 12:05 P

SparkPeople Team Member

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Trunorth, this issue should be resolved for you now.

Be well,
Kelly

"We either make ourselves happy or miserable. The amount of work is the same." Carlos Castaneda

Live Kind. Laugh Often. Love Always.




KELLY_SP
KELLY_SP's Photo SparkPoints: (92,736)
Fitness Minutes: (106,226)
Posts: 9,415
8/13/13 11:54 A

SparkPeople Team Member

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PinkPumpkin, I was able to add walking to your tracker with no issues. I am unable to duplicate any errors.

Trunorth, I have shared your feedback with another member of our staff to have it looked into further. I was not able to save a workout to your fitness tracker.

We hope to have this resolved for you soon.


Be well,
Kelly

"We either make ourselves happy or miserable. The amount of work is the same." Carlos Castaneda

Live Kind. Laugh Often. Love Always.




TRUNORTH
Posts: 85
8/12/13 10:23 P

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I have also tried to update the fitness tracker 2 or 3 times -- yet - it will not save the activity and the activity does not show up on the left hand side of my start page as any calories burned. When I go back to the fitness tracker - the activity has disappeared. It still does not show up under calories burned on the start page.

Edited by: TRUNORTH at: 8/12/2013 (22:31)

 Pounds lost: 0.0 
 
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KELLY_SP
KELLY_SP's Photo SparkPoints: (92,736)
Fitness Minutes: (106,226)
Posts: 9,415
8/12/13 8:39 P

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Hello,

What specifically seems to be the issue?

Thanks,
Kelly

"We either make ourselves happy or miserable. The amount of work is the same." Carlos Castaneda

Live Kind. Laugh Often. Love Always.




PINKPUMPKIN143
SparkPoints: (1,091)
Fitness Minutes: (118)
Posts: 9
8/12/13 6:26 P

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I am just wondering if anyone could please help me because i still can't access the page!



Total SparkPoints: 1,091
 
1,000
1,374
1,749
2,124
2,499
SparkPoints Level 5


PINKPUMPKIN143
SparkPoints: (1,091)
Fitness Minutes: (118)
Posts: 9
8/12/13 2:45 P

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I have re opened my browser, tried refreshing the page, going back, and still this is what it says when I try to open the fitness tracker:



Some information was not passed correctly.

Please press the back button on your browser to re-enter the information. Or click here to go back.




Total SparkPoints: 1,091
 
1,000
1,374
1,749
2,124
2,499
SparkPoints Level 5


 
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