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Help Please! Spark App Food Tracker



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WCYNTHIA
WCYNTHIA's Photo Posts: 2,890
8/12/13 2:53 P

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Thanks Anne_SP, I was able to sync my account with the app so all is well. I actually had to go online to enter my breakfast items which in turn synced with my app. I saved them as favorites so this will help with future postings. Thanks for your help! emoticon

P.S. I will try manually entering a different food on my IPhone to see if will work without me having to use my laptop or desktop.

Edited by: WCYNTHIA at: 8/12/2013 (14:56)
Faith WITHOUT works, is DEAD!


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AASLP___
Posts: 9,650
8/12/13 2:06 P

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Thanks! Now I see your connection and what you tracked for today. Is what you see in the nutrition tracker on the app different from what is showing on the website? Since I am seeing the nutrition information for the foods in your account on the website, I am wondering what exactly is showing on the app. Also, does this happen with any food you manually enter or was it only that one food?

--Anne
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WCYNTHIA
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8/12/13 12:56 P

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After I purchased the app, I signed in as a current member and posted foods eaten yesterday, but this morning I'm having problems posting to my tracker, the foods that I have manually entered. I signed in as a current member just as I did yesterday, but am having this issue. Will I be charged a second time if I delete the app and reinstall it to my phone?

Faith WITHOUT works, is DEAD!


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AASLP___
Posts: 9,650
8/12/13 11:12 A

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Hi,

Sorry you are having trouble! You can delete the entry from your SparkPeople account on the computer (not directly from the app). It looks, though, like you might not have attached the app to the SparkPeople account you are posting from. If you'd like to do that, you can do so by uninstalling the app and reinstalling. Then, the first time you open the app, be sure to log in as a current member with your SparkPeople username.

I haven't been able to replicate an issue with the nutrition information when adding a food. When you view the favorite in the app and click to view the nutrition information, do you see it there? I tried to take a look at it in your account, but as I mentioned, the app doesn't seem to be connected to your account at this time.

--Anne
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WCYNTHIA
WCYNTHIA's Photo Posts: 2,890
8/12/13 11:02 A

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I just downloaded the Sparkpeople application for tracking my meals on my IPhone, but having an issue. I manually entered the nutritional information for McDonald's egg white delight, but when I added it to my tracker, it didn't list any nutritional information though it stored. I was going to try deleting it from my "favorites" but there doesn't seem to be a way to do so. Can someone help me with this? I prefer entering my values myself to ensure accurate calculation of calories taken in for the day, but I'm having a few issues. Thanks!

Faith WITHOUT works, is DEAD!


 Pounds lost: 6.0 
 
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