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KSTONYA
KSTONYA's Photo Posts: 223
7/20/13 12:49 P

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I would check your computer for viruses. I use Avast Free for my antivirus and I daily run Superantispyware free and Malwarebtyesantimal-ware free. My husband is a computer repair tech and these are the programs he recommends to all his customers. Avast will auto update new information regularly and works around the clock. The other two you check for updates before you scan your computer. All these have free program downloads of course you can pay for it but why pay for something that the free program will do just as good as the paid program.

I use Mozilla firefox as my primary browser I do not use (IE) Internet Explorer much I have used chrome as my secondary browser. I find that if I notice a problem I clear my cookies which I have the scans check for daily and I set firefox options to clear cookies every time I close the browser. I also will close the browser and reopen it and try again. I set all the options on all my browsers to clear cookies when I close the browser and when the scans find cookies I delete them every time the scan is finished. I have noticed since I set the browsers to delete cookies the scan finds no cookies in the scans.

I also do not use a desktop email service as this puts emails on my computer that have viruses in them. I leave all my emails on the email service computer and make sure I do not open strange email etc. I have set avast to close a browser should it detect a virus and scan every email before I open it.

If you notice at the top of the screen there is a help link that will allow you to send an email to SP tech support department. When I have a problem and my screen locks or acts funny I press the print scrn button on your keyboard and open the paint program and click the paste button then I name the screen shot with a name that will tell me what and when I saved that screenshot. Then I contact tech support and when they email me about the problem I can attach a screen shot to show them the problem.

let me know if I can help more.



 current weight: 130.0 
 
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LINDAWEEKS1
LINDAWEEKS1's Photo Posts: 194
7/20/13 9:50 A

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I use Firefox and I tried internet explorer to see if that would help but it didn't.
Great idea to save the recipe, I can add it when the tracker feels like working.
I'm wondering if its just my computer thats messing up.

The Lord is my strength!


 current weight: 156.0 
 
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KSTONYA
KSTONYA's Photo Posts: 223
7/19/13 10:12 P

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What browser are you using that is causing you troubles. I have found that when you enter a recipe make sure you save it to a recipe collection so that you can get it later. My husband will make a dinner and enter it as a recipe then he copies the address bar information and emails me that address and I can get the recipe to add to my tracker.



 current weight: 130.0 
 
171
160.75
150.5
140.25
130


LINDAWEEKS1
LINDAWEEKS1's Photo Posts: 194
7/19/13 6:42 P

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I had no problem with this site until about three weeks ago. I have tried a new browser, that didn't work. It will not let me search for a food in the food tracker or a new exercise in the fitness tracker. I type in a food and hit search and no drop down box or add to tracker will show up. I have written before and tried all the suggestions but it still will only work about one third of the time if I am lucky. This site was helping me so much, but I'm beginning to wonder if the frustration is worth it.
Also I will write in a whole recipe and then click to save it or add it to my tracker and it disappears.

Edited by: LINDAWEEKS1 at: 7/19/2013 (18:44)
The Lord is my strength!


 current weight: 156.0 
 
185
172.5
160
147.5
135


 
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