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Inaccurate SparkPoints



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NOPLACESPECIAL
NOPLACESPECIAL's Photo Posts: 165
7/17/13 4:06 P

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Thank you for the help. I scrolled back the last few days, and my points seem to be accurate. I usually don't look at the points page, it was a complete fluke that I did so on a day that there was some sort of glitch, but I'll try and keep an eye out for a few days just to make sure.



SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 29,654
7/15/13 8:44 P

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I'm not sure what happened, but I added 25 minutes of another exercise and that gave you the rest of your points that you should have received and then I removed those extra 25 minutes so it wouldn't affect your actual minutes and fitness tracked. So you should be all set now. Let us know if it happens again though.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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NOPLACESPECIAL
NOPLACESPECIAL's Photo Posts: 165
7/15/13 8:23 P

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I don't usually look at the SparkPoint details, but I did today because I'm so close to leveling up, and I noticed that I didn't receive all of the points I should have for tracking my fitness. I double-checked that I had entered it correctly, and I had - I worked out for 70 minutes today, which should equal 14 points, but for some reason it's only showing 9. I scrolled back the last few days, and this doesn't seem to be a recurring problem, so I don't know what's up.



 
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