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I cannot log into my App today for some reason



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AASLP___
Posts: 9,650
7/15/13 6:04 P

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You don't have to pay to reinstall an app you've already paid for, but the process to reinstall is different depending on the device you're using. It does look like you were successfully able to log in this afternoon, but if you continue to have problems please let me know!

--Anne
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HPM1716
SparkPoints: (14,087)
Fitness Minutes: (19,084)
Posts: 7
7/15/13 8:52 A

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Yes I entered my user name HPM1716.
Okay - thanks- now I have to figure out how to uninstall the app!!!

Do I have to pay again to reinstall?



AASLP___
Posts: 9,650
7/15/13 8:50 A

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Hi,

Are you entering username HPM1716 when you log in? Be sure you are entering that and not your email address. If that doesn't work, you may want to uninstall the app and then reinstall before logging in.

--Anne
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HPM1716
SparkPoints: (14,087)
Fitness Minutes: (19,084)
Posts: 7
7/15/13 8:30 A

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The app logged me out for some reason. When I tried to log in I got a message "Incorrect user name or password. Please try again"

I thought I had forgotten my password- so I reset it using my computer. However when I tried to log in using my correct User name and "new" reset password I got the same message.

Anyone else having problem logging in or accessing their Iphone App. I have been using it religiously.

Thanks for any help!!!!



 
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