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Need spark mail help



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HIKING-4-ME
HIKING-4-ME's Photo Posts: 689
7/14/13 7:42 A

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Thanks for your help

NY,
Time zone: Eastern



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AASLP___
Posts: 9,650
7/13/13 9:08 A

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Sure! You can log back in to that account and then close it from your account/email settings.

--Anne
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JACKY1974
JACKY1974's Photo SparkPoints: (1,887)
Fitness Minutes: (1,255)
Posts: 105
7/13/13 8:19 A

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Dear Anne,

Thank you for taking the time to help me figure this out. I did rejoin a little less then a week ago, but I swore I "removed" and got rid of the old account. Is there a way to fully remove it since I would like to only focus on my new one. If not, I suppose I could ignore it, but it's anti-climactic to have messages, but not really have them LOL

Thank you,
Jacky



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AASLP___
Posts: 9,650
7/13/13 8:01 A

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Hi,

Both of you have two different accounts associated with the same email address, so it is likely that the SparkMail messages are in the other account. If you don't remember the username on the accounts, you can log out of sparkpeople and then click on the link to retrieve a forgotten password. Then enter your email address (not username). You will receive an email with both of your usernames and links to reset the passwords to the accounts.

--Anne
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HIKING-4-ME
HIKING-4-ME's Photo Posts: 689
7/13/13 7:54 A

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I am having the same issue, I get email notifications but when I check spark mail the box is empty.

NY,
Time zone: Eastern



 current weight: 164.7 
 
207
192.75
178.5
164.25
150


JACKY1974
JACKY1974's Photo SparkPoints: (1,887)
Fitness Minutes: (1,255)
Posts: 105
7/12/13 11:19 P

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Hello,

I have received 12 messages about having mail, but my inbox only shows one message. How do I retrieve the other 11?

Thank you,
Jacky



 current weight: 182.0 
 
190
181.25
172.5
163.75
155


 
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