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No nutrition search tracking



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LINDAWEEKS1
LINDAWEEKS1's Photo Posts: 194
7/12/13 10:39 P

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That is correct, Nothing comes up at all.
I watched the video and I wish it was that easy, lol. It has worked like the video said it should since the end of May, this has only happened for the last week.
I will try to use a different browser.
Thank you for the help.

Edited by: LINDAWEEKS1 at: 7/12/2013 (22:40)
The Lord is my strength!


 current weight: 158.0 
 
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AASLP___
Posts: 9,650
7/12/13 10:20 P

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To clarify, after you click the "search" button, you never see any entries or any message in the area below the field where you type your search query? If that is so, you may want to view our video that demonstrates exactly what should happen when you search for foods. Watching that will allow you to tell us exactly what isn't happening for you that should be happening. You can view the tutorial here: www.sparkpeople.com/resource/videos-detail
.asp?video=17
. The search function is detailed at approximately 0:45.

If you still aren't able to search for a food after viewing that, knowing what browser and version you are using, along with knowing if another browser shows a different result, may help us pinpoint the problem source.

--Anne
___________________________________




LINDAWEEKS1
LINDAWEEKS1's Photo Posts: 194
7/12/13 10:07 P

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No, there is no search results box or place to click it so it will add it to my meal.

The Lord is my strength!


 current weight: 158.0 
 
185
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160
147.5
135


AASLP___
Posts: 9,650
7/12/13 10:01 P

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You might want to try entering the food and pushing the search button. Then, instead of clicking one of the foods above what you typed, click on one of the foods in the search results box. Does that work more consistently for you?

--Anne
___________________________________




LINDAWEEKS1
LINDAWEEKS1's Photo Posts: 194
7/12/13 9:53 P

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Thanks for answering so fast. When I enter a food that is not on my favorites a few examples of the food will show in the window above it, I click it and the window that is supposed to come up that states add food to tracker never shows up. If I choose something from my favorites there is no problem. I am using Firefox 22.0.
I can get it to work sometimes so I make notes of what I ate and try to reenter when it's working properly.


Edited by: LINDAWEEKS1 at: 7/12/2013 (22:00)
The Lord is my strength!


 current weight: 158.0 
 
185
172.5
160
147.5
135


AASLP___
Posts: 9,650
7/12/13 6:24 P

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Hi,

Can you tell me more specifically what happens when you try to search that prevents you from searching for or adding a food? Also, can you also let me know what browser and version you are using as well as if it happens when you use a different browser?

Edited by: AASLP___ at: 7/12/2013 (18:25)
--Anne
___________________________________




LINDAWEEKS1
LINDAWEEKS1's Photo Posts: 194
7/12/13 9:25 A

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I can choose favorites from my nutrition tracker, but most of the time but not all the time it will not let me add searched foods, or look for seached foods.

The Lord is my strength!


 current weight: 158.0 
 
185
172.5
160
147.5
135


 
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