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CSIZSMAR
SparkPoints: (17,673)
Fitness Minutes: (15,913)
Posts: 4
7/5/13 6:58 P

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I read a Health News article today with my Firefox browser and the Spark Points loaded perfectly. Thank you to everyone for your help!


“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”

― Hunter S. Thompson


 current weight: 128.0 
 
155
148.25
141.5
134.75
128


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,875
7/5/13 2:09 P

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I believe this has been fixed for you. Will those of you that had trouble with the health news points give it a try and let me know if that fixed it for you or not?

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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AASLP___
Posts: 9,650
7/5/13 8:55 A

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XANADUREALM, just to clarify, is referring to the points wheel, not the issue the original poster is describing.

--Anne
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XANADUREALM
XANADUREALM's Photo Posts: 7,235
7/5/13 7:42 A

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It is a Firefox security change. You have to activate Flash each time you want to use it. What SP advised me to do was to use Internet Explorer for the Points Wheel & the Bonus Points Spin. It takes extra time but not totally undoable.



 current weight: 148.0 
 
176
165.25
154.5
143.75
133


AASLP___
Posts: 9,650
7/4/13 1:51 P

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Thanks! We are looking into this and I will let you know what we find out. Sorry for the inconvenience!

--Anne
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CSIZSMAR
SparkPoints: (17,673)
Fitness Minutes: (15,913)
Posts: 4
7/4/13 1:08 P

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Hi Anne-

I use Firefox as a browser and it is version 22.0. I don't think it is my browser since this just started happening when you grouped some items recently in the my Sparkpoints selection under the MY Trackers tab. I use both a Mac computer and a PC laptop to log into Spark People. I have always used FireFox. I tried using a PC laptop this a.m. under Health News and again using my MAC with this URL about Ice Pops: http://www.sparkpeople.com/resource/health_news_detail.asp?health_day=677989. In both cases the points stated they were earned but were not recorded in the Read Spark People Health selection under Health News.

Just used my "Safari" browser and read another article under Health News (URL: http://www.sparkpeople.com/resource/health_news_detail.asp?health_day=677996). Noticed that it stated I earned the points but it did not register under my SparkPoints. Again it seems like it is only under the Health News articles.


“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”

― Hunter S. Thompson


 current weight: 128.0 
 
155
148.25
141.5
134.75
128


AASLP___
Posts: 9,650
7/4/13 10:18 A

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So far I haven't been able to replicate that issue. Can you let me know what browser and version you are using, and also if using a different browser has a different result?

--Anne
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CSIZSMAR
SparkPoints: (17,673)
Fitness Minutes: (15,913)
Posts: 4
7/4/13 8:28 A

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Today's Health News article is under URL: http://www.sparkpeople.com/resource/health_news_detail.asp?health_day=678016. I noticed that it is strictly under Health News and I usually read the article featured. (In this case it is about birth defects between first cousins and aging mothers) In the Health A-Z articles I received the 3 points as you previously noted. I have no problem with that link and spark points.
When I read the featured article in Health News, I pushed the button that states Earn Your 3 Spark Points. It then states that I earned the points but it does not show under My Trackers tab in My SparkPoints. Also, when I go back to the article it states that my spark points have been earned and yet they do not show under the "Read About Health" section of My SparkPoints. There are no errors but yet it seems that it is not linking correctly to earn the points.


“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”

― Hunter S. Thompson


 current weight: 128.0 
 
155
148.25
141.5
134.75
128


AASLP___
Posts: 9,650
7/3/13 5:45 P

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Hi,

I looked at your points and I do see that you've earned 3 points today in that section. I tried to replicate the issue in my own account and I did receive the 3 points for reading a Health News article (under the "Read Health Content") section. Does this happen to you with just one article or all of them, and can you provide the URL of one in particular that you are having trouble with? Also, can you let me know what happens after you click on the button to receive points (e.g., is there an error message of any sort?, are you brought to the page that says you earned points, etc.)?

--Anne
___________________________________




CSIZSMAR
SparkPoints: (17,673)
Fitness Minutes: (15,913)
Posts: 4
7/3/13 10:43 A

CSIZSMAR's SparkPage
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I have noticed that the web site has changed and some of the spark points that you can earn are grouped together. (Health A-Z, Health News) Since that time, the spark points for reading a Health News article do not seem to load. I push on the earn spark points button and it looks like I have earned them but when I go to My Spark Points, they are not there. I was wondering if the linking information to your web site may have been affected when you changed it.

Thank you,
Sue


“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”

― Hunter S. Thompson


 current weight: 128.0 
 
155
148.25
141.5
134.75
128


 
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