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TAMMYAND
TAMMYAND's Photo Posts: 2,421
5/28/13 11:48 A

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Thanks again. I might end up calling viper support and/or a friend who is much more tech-savvy than I am. I truly appreciate your help.

Tammyand

"For where your treasure is there will your heart be also."
Matthew 6:21
My favorite Bible verse


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AASLP___
Posts: 9,650
5/28/13 11:44 A

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If only our videos won't play, it could be that a firewall or security software is blocking the videos from our site specifically. Because there are hundreds of different firewalls on the market, I can't give specific instructions for checking to see if sparkpeople videos are blocked. In addition, vipre may be preventing you from accessing the videos. You can check your program's help section or manual for more information about blocking content.

--Anne
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TAMMYAND
TAMMYAND's Photo Posts: 2,421
5/28/13 10:59 A

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Not sure how to check into the firewall. I do run viper antivirus protection, but other videos are playing. I just tried a video from Rachel Ray's website, and it worked just fine. Is there a way to look into the firewall issue specific to SP?

Tammyand

"For where your treasure is there will your heart be also."
Matthew 6:21
My favorite Bible verse


 Pounds lost: 43.6 
 
0
37.75
75.5
113.25
151


AASLP___
Posts: 9,650
5/28/13 10:26 A

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Thanks for trying that. Is it possible that you are behind a firewall that is now blocking the videos?

--Anne
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TAMMYAND
TAMMYAND's Photo Posts: 2,421
5/28/13 9:55 A

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Also, I tried the videos using firefox. Instead of a blank, it is all black where the video should be.

Tammyand

"For where your treasure is there will your heart be also."
Matthew 6:21
My favorite Bible verse


 Pounds lost: 43.6 
 
0
37.75
75.5
113.25
151


TAMMYAND
TAMMYAND's Photo Posts: 2,421
5/28/13 9:49 A

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I did an adobe flash update and restarted my computer. Still no videos. Also, I am using internet explorer 10 for windows 7 with "install new updates automatically" enabled. I suspect the problem is somehow related to IE 10. Any thoughts about this? Thanks.

Tammyand

"For where your treasure is there will your heart be also."
Matthew 6:21
My favorite Bible verse


 Pounds lost: 43.6 
 
0
37.75
75.5
113.25
151


TAMMYAND
TAMMYAND's Photo Posts: 2,421
5/28/13 9:31 A

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Thanks I will try that right now.

Tammyand

"For where your treasure is there will your heart be also."
Matthew 6:21
My favorite Bible verse


 Pounds lost: 43.6 
 
0
37.75
75.5
113.25
151


AASLP___
Posts: 9,650
5/28/13 9:30 A

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Hi,

You may want to make sure you have the latest version of adobe flash installed on your computer and also make sure your browser has all the latest updates.

--Anne
___________________________________




TAMMYAND
TAMMYAND's Photo Posts: 2,421
5/28/13 9:26 A

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In the past I have been able to watch (and enjoy) spark videos. Today when I tried, there is no video to click on to watch. I am able to see the title of the video and the "get points" and "comments" buttons at the bottom of the page, and the comments themselves, etc. but no video is on the page. I have tried to watch a number of spark videos today but the problem is always the same. I know my computer can play videos because I watched several last night and today from another site.
Any insights and help to remedy this problem would be greatly appreciated.

Tammyand

"For where your treasure is there will your heart be also."
Matthew 6:21
My favorite Bible verse


 Pounds lost: 43.6 
 
0
37.75
75.5
113.25
151


 
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