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Still not getting all email notifications



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ZENRYAKU
ZENRYAKU's Photo SparkPoints: (53,536)
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5/18/13 3:39 A

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Thank you SP_COACH_DENISE, got all my email the next day. Pleased to hear that SP was ok.

Jacqueline
Western Australia
(GMT+08:00)

Working on mastering burpees in teams.sparkpeople.com/BeFitin90 :)

My journey matters - It' a process, it's a process, it's a process. Change takes time. See
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"Make the most of yourself. Be daring. Above all, have fun".
--Elsa Schiaparelli


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CJBAGGINS
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5/17/13 5:50 P

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Thanks, Coach Denise!

cj

The smallest good deed is better than the grandest intention.
Barbara Walters

Be strong and courageous. Do not be terrified; do not be discouraged, for the LORD your God will be with you wherever you go.
Joshua 1:9


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SP_COACH_DENISE
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5/17/13 11:10 A

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CHICCHANTAL - Please send me a SparkMail with this request, along with the team names and team url from the bottom of each team so that I can remove you as a leader.

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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SP_COACH_DENISE
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5/17/13 11:09 A

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The site was down yesterday due to a fire near our servers, which caused the power to our servers to be shut down for quite some time. Power was restored early this morning, but because of this, the newsletter emails for today did not go out today. You should receive tomorrow's emails tomorrow though. Sorry for the inconvenience. If you happened to not get your log in points for yesterday, please see this page on how to get those: www.sparkpeople.com/blog/blog.asp?post=spa
rkpeople_and_sparkrecipes_back_up_afte
r_technical_difficulties
.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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HEALTHIER-1956
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5/17/13 9:53 A

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I, too did not receive my daily emails today. I checked my settings and they are okay.

At least I'm not alone!

Carol ~ Retiree January 1, 2011

I'm a Firm Believer (since 2002)!

I'm working to become a healthier grandma!


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CATHIEM54
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5/17/13 9:48 A

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I did not receive any of my daily emails today!!



ZENRYAKU
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5/17/13 7:21 A

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I'd like to piggy back off this thread - I'm not receiving SparkPeople emails as of today.

Since signing up with SP, I have always received at least 1/2 doz emails a day minimum. Today none :(

Jacqueline
Western Australia
(GMT+08:00)

Working on mastering burpees in teams.sparkpeople.com/BeFitin90 :)

My journey matters - It' a process, it's a process, it's a process. Change takes time. See
teams.sparkpeople.com/ProgressNotPer
fection


"Make the most of yourself. Be daring. Above all, have fun".
--Elsa Schiaparelli


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CHICCHANTAL
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5/17/13 3:14 A

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Hello Denise
could you pass on this message for me? Really sorry to bother you but I can't work out where else to do this. I'd like to stand down as leader of the UK London and southeast team. In fact I've already left the team and for practical purposes there is no leader because the one listed, PwincessEmily hasn't been around for at least six months or so.
Many thanks.



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SP_COACH_DENISE
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5/16/13 11:30 A

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At least you are getting them. It is interesting that they are going through though - perhaps the person that you talked with over there corrected something on there end, or it is just pure coincidence. Either way, I hope it continues to work for you.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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CJBAGGINS
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5/15/13 5:57 P

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Curiouser and Curiouser.

Today, I began getting new member notifications again, after weeks of not getting any (and there were new members, I checked emoticon ).

I am flummoxed.

cj

The smallest good deed is better than the grandest intention.
Barbara Walters

Be strong and courageous. Do not be terrified; do not be discouraged, for the LORD your God will be with you wherever you go.
Joshua 1:9


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CJBAGGINS
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5/14/13 8:57 P

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Thank you so much!
Off to check now ...

cj

The smallest good deed is better than the grandest intention.
Barbara Walters

Be strong and courageous. Do not be terrified; do not be discouraged, for the LORD your God will be with you wherever you go.
Joshua 1:9


 current weight: -7.4  under
 
10
5
0
-5
-10


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,873
5/14/13 8:47 P

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Probably about the same was sent today, but not sure. They do get sent from multiple IP addresses. I'll send you a SparkMail with those.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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CJBAGGINS
CJBAGGINS's Photo Posts: 30,012
5/14/13 8:41 P

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Thank you for the further investigation, Coach Denise.
I was going to tell you that I have received 11 of those 23 emails, but then realized that you were referring to 23 sent yesterday.

Is it safe to assume that a similar amount may have been sent today as well?

Are you able to tell me the different IP addresses (is that the right term?) that the emails are sent from? It seems I am being sent/receiving only certain ones, so I figure that only certain ones are being blocked.

I wonder if it would help to tell my email provider tech person the addresses?

cj

The smallest good deed is better than the grandest intention.
Barbara Walters

Be strong and courageous. Do not be terrified; do not be discouraged, for the LORD your God will be with you wherever you go.
Joshua 1:9


 current weight: -7.4  under
 
10
5
0
-5
-10


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,873
5/14/13 11:33 A

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We are not seeing any errors or bounce backs for you. For yesterday, we have 23 emails attempted, and all 23 show as successfully delivered to your email address. So with that, a success is just your email server claiming that they’re taking the message from us. What the server does with it afterwards we don’t know and don't have control over that. It can put it in your inbox, it can put it in a spam folder, not deliver it to you at all, etc. In rare cases, it can accept it from us and then just lose it. So you may want to check back with them again about it OR use a different email address for your SparkPeople emails.

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


1,661 Days since:  No Soda
 
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CJBAGGINS
CJBAGGINS's Photo Posts: 30,012
5/13/13 10:02 P

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Thank you, Coach Denise!

And for the record - I received a notification about your reply.

cj

The smallest good deed is better than the grandest intention.
Barbara Walters

Be strong and courageous. Do not be terrified; do not be discouraged, for the LORD your God will be with you wherever you go.
Joshua 1:9


 current weight: -7.4  under
 
10
5
0
-5
-10


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,873
5/13/13 9:47 P

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I sent an email to the tech team to check on this and I will post back tomorrow when I have some more info.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


1,661 Days since:  No Soda
 
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425
850
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CJBAGGINS
CJBAGGINS's Photo Posts: 30,012
5/13/13 9:13 P

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Hello, me again.
I do not receive all of my email notifications that I have "clicked" to receive. This started many months ago when I realized that I sometimes received a goodie without a notification:
www.sparkpeople.com/myspark/messageboard.a
sp?imboard=5&imparent=29053446


Then, I noticed I didn't get messages for some threads I was subscribed to. Lately, I am not getting new member notifications nor new thread notifications in any of my teams.

This is making it very difficult and frustrating to lead my teams, as you can imagine!

I have been here a few times to ask this questions. I have tried every suggestion given to me, to no avail.
www.sparkpeople.com/myspark/messageboard.a
sp?imboard=5&imparent=30801830

I have also been through the article linked here:
www.sparkpeople.com/resource/motivation_ar
ticles.asp?id=763


but none of the suggestions have helped.


I have spoken to my email provider, and they assure me that they do not block emails to their customers' addresses.

This evening, I attempted to email mailer@sparkmail.com to see what would happen, as I gather that "bounce back" messages can provide information. So far, my email seems not to have "bounced back" to me.

The tech person at my email provider suggested that I ask the sparkpeople tech people if the emails that are being sent to me are being "bounced back". Is there anyway to check that?

If that is not possible, is there anything else that can be done at sparkpeople's end? I am getting more and more frustrated by this and would appreciate the "next level up" in tech support as the "basics" have not worked.

Thank you so much for the anticipated help! I will be checking back, as I will probably not receive an email to say that anyone has replied. emoticon
cj
edited to fix link problems

Edited by: CJBAGGINS at: 5/13/2013 (21:20)
The smallest good deed is better than the grandest intention.
Barbara Walters

Be strong and courageous. Do not be terrified; do not be discouraged, for the LORD your God will be with you wherever you go.
Joshua 1:9


 current weight: -7.4  under
 
10
5
0
-5
-10


 
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