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BRIDGETRULES's Photo BRIDGETRULES Posts: 56
11/4/13 12:36 A

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I'm with LANTRE - I miss the ability to manually synch. My food for the past week is pretty out of wack on Fitbit and it's too much work to fix it. Please re-add the button (with a warning that it might cause duplicates). Thank you!!



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,180
10/30/13 5:36 P

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Thanks for the feedback, I have passed it along!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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LANTRE Posts: 16
10/30/13 5:29 P

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Thanks for looking into this and the info, Coach Denise. I was getting duplicates because although I had selected 'no' for automatic sync, it continued to sync automatically.

I have tried to disable the automatic sync many times. I go to the page http://www.sparkpeople.com/fitbit/connect.asp and select "no" for automatic syncing. It still syncs automatically. I even unlinked my accounts twice to see if that would work, but it still syncs automatically.

Unless changes made in the SP nutrition tracker are also automatically changed in fitbit (e.g. if I delete a food or change the amount of food), then it would be preferable to have the option to only manually sync at the end of the day (and one that actually works). The current way the automatic sync works means a lot of extra effort deleting and re-adding foods from both websites.

Take this example: I made a salad with 8 ingredients and I put each ingredient in the tracker. The next day I had a salad with the same ingredients but in different amounts. Normally I would 'copy foods' from one day to the next. In the current system with the automatic sync I would not be able to do this because all the foods I copied for the second day would be in the wrong amounts. I would have to again put them all in one by one for the second day I had the salad. It is easy to change the amounts in SP but not so with fitbit.

My suggestion for making SP even better than it already is:
A) make sure that any changes done to foods eaten (deleted or amounts changed) are reflected on the site of fitbit
OR
B) make sure that the option for 'sync automatically' yes/no actually allows the user to not have the automatic sync

EDIT:
I have seen that now the fitbit sync button has indeed disappeared. I had added my foods to SP, found that FB tracker was all messed up so manually deleted all the entries on FB, and now that the button is gone I have to either delete and re-add the entries in SP so that it automatically syncs with FB or just forget it. I'm choosing the latter option :(

Edited by: LANTRE at: 10/30/2013 (17:37)

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,180
10/30/13 10:23 A

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LANTRE - I checked into this and some things have changed with the way that info gets sent. If you have your Fitbit synced with your SP account, it will automatically send foods tracked on here to Fitbit as soon as you track them. The button on the nutrition tracker to send foods is going to be removed, because using that is creating duplicates. So from that, it should stop creating duplicates for you.

Coach Denise




"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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LANTRE Posts: 16
10/29/13 4:40 P

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I'm also having the same problem of duplicate and sometimes triplicate entries. I had previously selected automatic sync but when I understood that if I delete (or change and amount) of a food on SP then I have to manually replicate it in FB. So I decided to change to 'no' for automatic sync and just do the manual sync. Seems, however , that the automatic sync won't stop so I still have the same problems with multiple entries.

Any idea how can I stop the automatic sync and just depend on a once daily manual sync?



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,180
6/17/13 11:52 A

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Do you have it set to automatically sync that info? Or are you manually syncing it? How often does this happen?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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85REUNION Posts: 2
6/17/13 11:41 A

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I log all my food in SP, but when I pull up FB, not all the food is transferred over.

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,180
6/17/13 9:10 A

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We only send food to the Fitbit site, it doesn't work the other way around. Is that perhaps what is happening for you?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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85REUNION Posts: 2
6/15/13 9:24 P

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I have noticed that the FB site does not show all the food in my SP tracker. Any ideas why that may be happening?

BARTESS's Photo BARTESS SparkPoints: (2,989)
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5/9/13 3:12 P

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emoticon

I will keep deleting any removed items from FB myself. No big deal.

Thanks for looking into this.
So far today, it is no longer adding duplicate entries.

Take care.

Cheers,
Courtney


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,180
5/9/13 2:46 P

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I checked with the tech team about this and the duplicates should only happen if you are manually syncing on top of the automatic syncing or if you uploaded twice, or have two entries in the meal plan.

On the other issue of it not being deleted on FB's end if you remove it from our site, we only send the tracked info to them (not the removed info it had already synced). So if you remove a food later from our site, you will have to also remove it from FB's site.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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BARTESS's Photo BARTESS SparkPoints: (2,989)
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5/9/13 10:04 A

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Hi Denise,

I just let it auto sync. I notice that if I delete a food here on SP that I planned ahead of time to eat or didn't end up eating when they sync together it doesn't remove the deleted food from FB. It just keeps adding. I mentioned this to FB too, just incase this was an issue on their end.

I never had an issue when I used MFP and FB, just now that I am using SP. Don't worry, I certainly will not be going back to MFP for food tracking. I LOVE SP food tracker!!

Thanks for the help!

I like having them synced for steps, mileage, and would rather not do this manually. I don't use FB for monitorying my food, but I do log on to the site and I hate seeing my food intake always telling me I over ate emoticon lol



Cheers,
Courtney


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 30,180
5/8/13 9:30 P

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Are you clicking the button to manually sync them in addition to having them automatically sync?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


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BARTESS's Photo BARTESS SparkPoints: (2,989)
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5/8/13 8:45 P

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I seem to be having issues. I log food on SP but when both FB and SP sites sync my FB site ends up with duplicate food entries.

I emailed FB and they asked me to unlink and relink my FB, but that didn't work. I still end up with duplicate food entries on FB.

I just thought I would ask if you have any ideas why I am getting duplicate food entries on FB website.

Thanks.

Cheers,
Courtney


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