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sparks won't send calaries to mody media



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COUGARPAINTBALL
COUGARPAINTBALL's Photo Posts: 186
4/30/13 11:31 A

SparkPeople Team Member

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Hi NURSE19463,
I've taken a look at your account. It appears that everything is now working correctly. The system shows that your SP account and the BM account are correctly connected. The system also shows that the fitness data from BM to SP is working as expected. I looked at your daily calories consumed information and the information I have available from BM, and those numbers are correct as well. SP sends summary data, not the individual foods data. I can not tell however (since BM doesn't provide that information to their partners) where the nutrition data came from in their system. Since the numbers add up to ours, I am assuming that they were uploaded from SP to BM. If that is not the case, and you entered the foods data on the BM site, let me know.

Just as a general overview (you may or may not be aware of this, if you are, I apologize for repeating it), Fitness data is brought down to SP automatically from BM, there is no need for user interaction. Nutrition data is sent to BM by clicking the button at the bottom of your nutrition page. If you do not press that for each day, then the data won't go to BM. The only time you need to go thru the Connect process, is when you do the initial connection, or if you revoke access to SP or change privacy settings from the BM site and you still want the two accounts linked.

Cougs





SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,867
4/29/13 10:04 P

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Have you tried clearing your cache and cookies since you've done that?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


1,661 Days since:  No Soda
 
0
425
850
1275
1700


NURSE19463
NURSE19463's Photo Posts: 73
4/29/13 4:46 P

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Thanks so much, I've tried that several times with no help.

Donna Wynn


 current weight: 239.7 
 
239.7
229.775
219.85
209.925
200


SP_COACH_DENISE
SP_COACH_DENISE's Photo Posts: 28,867
4/29/13 11:47 A

SparkPeople Team Member

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Please check under your preferences on the BodyMedia page to ensure that the Trackers are set to third party.

Then do the following:

1. Log off
2. Send the tracked info
3. Log back on

Hope that helps!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.


1,661 Days since:  No Soda
 
0
425
850
1275
1700


NURSE19463
NURSE19463's Photo Posts: 73
4/27/13 7:03 P

NURSE19463's SparkPage
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I tried everything. I have to reconnect sparks to body media everyday
sparks "send

Donna Wynn


 current weight: 239.7 
 
239.7
229.775
219.85
209.925
200


 
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