Hi LadyIrish317. I, as well as others, have found the wheels, especially the bonus wheel, to be very finicky. There are times where it spins with no issues. Then there are times where it spins & then it stops, then spins a bit more, then stops, spins, stops until it gets to its final destination. I am on the team '55+ Females' & we are inclined to think that the wheels are geared to the person who is spinning. I've been a Spark member since 1/2008 & due to health issues I cannot exercise & thus I have no 'Fitness Minutes". There have been many times when the bonus wheel will have only one double digit number & it is either 10 or 15. I've even stopped on winning some SGP's only to have it spin a bit more to the next space that has a 2 or 3. Go figure.
Were the issue to continue for you, click on the 'Help' on the top right of each page & you will arrive on the FAQ's on assorted topics. At the bottom of the ~ 10 questions listed is a link to all other FAQ's where you may find your answer. And when all else fails, send a message to the Technical Support department. You need to give them your email address & they do get back to you in a few days.
I wish this helps. Sincerely - Marge
a quote - So long as we love, we serve. So long as we are loved by others we are indispensable; and no man is useless while he has a friend. Robert Louis Stevenson. ~~~~~~ New Quote: Grant me the Serenity to accept the things i cannot change, Courage to change the things i can, & the wisdom to know the difference. Niebuhr. ~~~~~~New Quote #3: It is what it is.
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