Not getting my spark notices

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2/3/13 8:17 A

Thanks, this is very good information to have. I appreciate your sharing it and I'm sure it will help us and others in the future.

Miller

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2/3/13 12:44 A

I don't know how helpful this will be, but I finally did get a little help from someone at the ISP. They have changed where you do anything with things so I didn't know where to find the place to block emails from someone or allow emails from someone. Under the "preferences" on your email go to "mail" and then down to where you can tell it what addresses to block and what to allow. I had things like "@sparkpeople.com" and something else from Sparkpeople in the allow, but I also added "mail@sparkpeople.com", so maybe that will help. For others who are having problems getting their emails and notifications, maybe that will help them. I don't know how much it will help for mine, but it's worth a try I guess.

The support address at Sparkpeople did send me some information about a page at Century Link that gives their policies. The people at Century Link that I talked to didn't even know it existed.

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2/2/13 4:27 P

Good luck - I hope you can get some help.

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2/2/13 3:56 P

Thanks. I will try that if I can connect with Sparkpeople. I am having trouble even getting a Sparkpeople connection now. To do this I had to reload the page and then re-enter everything.

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2/2/13 3:08 P

Couldn't find a moderator, but try emailing about your problem on this customer support email:

www.sparkpeople.com/community/help_support
.asp

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2/2/13 3:02 P

We have android phones, but they're Virgin Mobile - those are about the cheapest ones we could find - they have lots of different plans to suit various needs. For instance, I don't use my phone for texting - I only use it for calls and only when I need it so I don't have an elaborate plan. You could check out the Virgin Mobile website and see if it's cheaper.

Good luck. I think I'm going to email the moderator of the topic and see if she or he can help you.

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2/2/13 2:25 P

I have been having to use the Google Chrome since the last time I got my Sparkpeople mail blocked and complained to Century Link. My IE immediately quit working. The Google Chrome has been crashing several times a day. I have gone through everything, scanning several times, and there aren't any trojans, viruses or malware on the computer, so I can't figure out what is going wrong other than Century Link has slowed my service down to about nothing. I cannot even get it to type half the time.

I do not have a smart phone. I can't afford the cost of the service for that. They have been saying that there won't be anything available but smart phones by the middle of this year and the costs of service to go with them. If that is the case, I will have to change my cell phone provider, too, because I cannot afford that. My friend has one of those pay-as-you-go phones, though, and it costs more than my service.

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2/2/13 1:57 P

Some of the team leaders say they have no problems with this type of thing now that they use Google Chrome which is a PC based browser similar to Firefox and Explorer.

My husband says if you're using a android-based cell phone, it's internet browser should be similar to Google Chrome. Hope this helps in some way.

Let me know what happens and I'll try to find some help for you.

Miller

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2/2/13 12:48 P

Since I posted my question on here, everything was immediately set to no mails again. I don't know if Century Link is actually doing this blocking to get that to happen or if something else is happening. I cannot get things straightened out no matter what I do. One manaager from Century Link asked Sparkpeople to send a copy of the blocked email because they cannot do anything to fix it unless they know why things are being blocked and I cannot show them why because I am not the one receiving the returned email. Another said that Sparkpeople was spamming and they had fixed the problem so that I would not have any more problems with the emails being blocked. So I cannot do anything to get it fixed. To go to another email address it still goes through my ISP to get to me, so that doesn't work, either.

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2/1/13 9:21 P

Oh, by the way, one person suggested I "rejoin" all my teams. She also said that once she had to power down her computer and power it back up for it to get fixed, but that's not the problem for me because I power down my laptop all the time.

It would be nice if help were readily available.

Edited by: MPN5621 at: 2/1/2013 (21:22)

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2/1/13 9:16 P

I don't know. And everyone on my teams said I should come here for answers because the technical people here were very helpful, but so far, I haven't heard from anyone in the "Technical Help" department. You may want to email the moderator for this topic - the moderators are sometimes good at responding one-on-one. Good luck!

Miller

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2/1/13 6:04 P

I have gone through all those things in that post/article. I get the emails back when I do that and usually get notifications when someone posts to a topic I have posted to (not always, though), but I NEVER get any of the notifications on new topics. I have checked and rechecked the team feed information. I also get some of the notifications about mail in my mailbox, but not others. I find out there was something when I get a notification of others. What I am wondering is why I get some and not others. Why do I get notifications if I have written something in a topic, but not the new topics?

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1/31/13 5:53 P

Hi, I found an answer from SparkPeople about steps to take when you're not receiving your notifications. There were some good suggestions that I hope help you. I've done all the steps and am hoping it works now. Here's the link:

www.sparkpeople.com/resource/motivation_ar
ticles.asp?id=763

Hope it helps.

Miller

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1/31/13 2:50 P

I just posted about this problem on one of the teams I'm on. It's a very active team, so I'm hoping someone there will know something. If so, I'll let you know. I'm still not getting the notifications either. I really miss them - I feel like I'm not being included anymore.

Miller

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1/31/13 10:18 A

I am still having the issue and I went through all my settings on spark and everything is correct, but still not getting anything. And nothing from spark is going in my spam. PLEASE help !!!

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Posts: 3,431
1/31/13 9:53 A

I'm having exactly the same problems - no notifications are coming into my email from Spark. I don't know who to contact to get this fixed. I also checked my Spam folder and made sure that my "notification preferences" were set up right. Everything is fine on my end.

Can anybody out there in "Sparkland" help?

Thanks,

Miller

Edited by: MPN5621 at: 1/31/2013 (09:53)

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1/30/13 5:43 P

A few days ago I stopped getting my spark notifications to my email. Like the notifications that someone commented on my blog or that I have sparkmail or that someone has posted after me in a thread in a group I am in. I checked my email and they are not going to spam. I also checked that I am signed up to get these on spark. Is there a way this can be fixed please ?

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